Details of request “Customer service complaints - St George's Tce post office

Event history

This table shows the technical details of the internal events that happened to this request on Right to Know. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

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id event_type created_at described_state last_described_at calculated_state link
16486  sent  2016-09-08 18:49:41 +1000  waiting_response  2016-09-08 18:49:41 +1000  waiting_response  outgoing  
16487  response  2016-09-08 18:50:38 +1000    2016-09-08 19:00:22 +1000  waiting_response  incoming  
16488  status_update  2016-09-08 19:00:22 +1000  waiting_response  2016-09-08 19:00:22 +1000  waiting_response   
17264  response  2016-10-06 10:04:55 +1100    2016-10-06 15:02:05 +1100  waiting_clarification  incoming  
17278  status_update  2016-10-06 15:02:05 +1100  waiting_clarification  2016-10-06 15:02:05 +1100  waiting_clarification   
17282  followup_sent  2016-10-06 15:26:16 +1100  waiting_response  2016-10-06 15:26:16 +1100  waiting_response  outgoing  
17320  response  2016-10-07 16:22:28 +1100    2016-10-09 19:02:29 +1100  partially_successful  incoming  
17323  edit_incoming  2016-10-07 16:52:32 +1100        incoming  
17324  hide  2016-10-07 16:52:54 +1100         
17350  status_update  2016-10-09 19:02:29 +1100  partially_successful  2016-10-09 19:02:29 +1100  partially_successful   
17351  followup_sent  2016-10-09 19:40:53 +1100  internal_review  2016-10-09 19:40:53 +1100  internal_review  outgoing  
17352  edit_incoming  2016-10-09 19:42:41 +1100        incoming  
17353  edit  2016-10-09 19:43:17 +1100         
17354  comment  2016-10-09 19:52:36 +1100         
19049  response  2016-11-10 15:00:00 +1100    2016-11-10 17:02:10 +1100  rejected  incoming  
19077  status_update  2016-11-10 17:02:09 +1100  rejected  2016-11-10 17:02:09 +1100  rejected   

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by Right to Know for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

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