Details of request “Quality of claims processing

Event history

This table shows the technical details of the internal events that happened to this request on Right to Know. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on Right to Know. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
147458  sent  2023-03-06 22:19:33 +1100  waiting_response  2023-03-06 22:19:33 +1100  waiting_response  outgoing  
147936  response  2023-03-09 11:38:32 +1100    2023-03-09 12:10:16 +1100  waiting_response  incoming  
147937  status_update  2023-03-09 12:10:16 +1100  waiting_response  2023-03-09 12:10:16 +1100  waiting_response   
147939  followup_sent  2023-03-09 12:17:59 +1100        outgoing  
152382  overdue  2023-04-06 00:00:00 +1000         
152385  followup_sent  2023-04-06 08:48:51 +1000        outgoing  
152386  response  2023-04-06 08:49:03 +1000    2023-04-06 10:59:16 +1000  waiting_response  incoming  
152391  status_update  2023-04-06 10:59:16 +1000  waiting_response  2023-04-06 10:59:16 +1000  waiting_response   
156973  very_overdue  2023-05-06 00:00:00 +1000         
159380  followup_sent  2023-05-16 21:16:13 +1000  internal_review  2023-05-16 21:16:13 +1000  internal_review  outgoing  
159381  response  2023-05-16 21:16:25 +1000    2023-05-22 21:04:35 +1000  waiting_response  incoming  
160177  status_update  2023-05-22 21:04:35 +1000  waiting_response  2023-05-22 21:04:35 +1000  waiting_response   
161525  followup_sent  2023-05-30 12:46:09 +1000        outgoing  
161526  response  2023-05-30 12:46:22 +1000    2023-05-30 12:47:31 +1000  waiting_response  incoming  
161527  status_update  2023-05-30 12:47:31 +1000  waiting_response  2023-05-30 12:47:31 +1000  waiting_response   
161642  response  2023-05-31 12:35:39 +1000        incoming  
161968  response  2023-06-02 16:22:16 +1000    2023-06-06 10:10:38 +1000  successful  incoming  
162974  status_update  2023-06-06 10:10:38 +1000  successful  2023-06-06 10:10:38 +1000  successful   
163132  response  2023-06-07 13:29:37 +1000    2023-06-11 08:59:11 +1000  not_held  incoming  
163812  status_update  2023-06-11 08:59:10 +1000  not_held  2023-06-11 08:59:11 +1000  not_held   
164191  response  2023-06-14 12:19:35 +1000    2023-06-16 22:17:14 +1000  not_held  incoming  
164574  status_update  2023-06-16 22:17:14 +1000  not_held  2023-06-16 22:17:14 +1000  not_held   
216328  edit  2023-12-17 03:45:15 +1100         
216329  edit  2023-12-17 03:45:15 +1100         
216330  edit  2023-12-17 03:45:15 +1100         
216331  edit  2023-12-17 03:45:15 +1100         
216332  edit  2023-12-17 03:45:15 +1100         
216333  edit  2023-12-17 03:45:16 +1100         
216334  edit  2023-12-17 03:45:16 +1100         
216335  edit  2023-12-17 03:45:16 +1100         
216336  edit  2023-12-17 03:45:16 +1100         
216337  edit  2023-12-17 03:45:16 +1100         
216338  edit  2023-12-17 03:45:16 +1100         
216339  edit  2023-12-17 03:45:16 +1100         
216340  edit  2023-12-17 03:45:16 +1100         
216341  edit  2023-12-17 03:45:16 +1100         
216342  edit  2023-12-17 03:45:16 +1100         
216343  edit  2023-12-17 03:45:16 +1100         
216344  edit  2023-12-17 03:45:16 +1100         
216345  edit  2023-12-17 03:45:16 +1100         
216346  edit  2023-12-17 03:45:16 +1100         
216347  edit  2023-12-17 03:45:16 +1100         
216348  edit  2023-12-17 03:45:16 +1100         
216349  edit  2023-12-17 03:45:16 +1100         

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by Right to Know for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.