This is an HTML version of an attachment to the Freedom of Information request 'Feedback received for username r.j.trenwith'.

From:   [staff name redacted]
Sent:   Tuesday, 14 December 2021 4:38 PM 
To:     [staff name redacted]
Subject:        RE: Trove Moderation report re: R.J.Trenwith
Thank you, I approve the deactivation of this account as it demonstrates a pattern of behaviour that is in 
contradiction with the Trove Terms of Use.
[staff name redacted]
From: [staff name redacted]
Sent: Tuesday, 14 December 2021 3:32 PM 
To: [staff name redacted]
Subject: FW: Trove Moderation report re: R.J.Trenwith
Hi [staff name redacted],
I support [staff name redacted]'s recommendation to deactivate the Trove user R.J.Trewith and 
associated actions listed below.
For your approval.
Thanks
[staff name redacted]
From: [staff name redacted]
Sent: Tuesday, 14 December 2021 1:21 PM 
To: [staff name redacted]
Subject: Trove Moderation report re: R.J.Trenwith
Hi [staff name redacted]
Two Trove users have reported the statements the Trove user R.J.Trenwith has added to their biography 
which is publicly available for users to view.  I have investigated these reports and here is   my report.
My recommendations are:
This user has been contacted on a number of occasions around their activity of adding 
redundant text to articles in order to achieve a higher text correction count. See R21/12347 & 
R21/152350. 
On each occasion they have been reminded of the Terms of Use but continue to contraven 
them. I recommend
1. Deactivate the account and send message re: deactivation to registered email address.
2. Deactivate other ‘Trenwith’ accounts.  See attached list.
3. Ban the creation of accounts with ‘trenwith’
4. Investigate other technical options to allow the business area to manage this kind of report
and hide this activity from other users while reports are investigated.
For your approval.
Thanks 
[staff name 
redacted]
[staff name 
redacted] Trove 
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