Broken back fence

Waiting for an internal review by NSW Land and Housing Corporation of their handling of this request.

Dear NSW Land and Housing Corporation,

On the 6th October 2015 I rang maintenance regarding the palings that were coming off my back fence. These palings were re-nailed on the 23rd October 2015.

On the 28th August 2019 I again reported the palings on my back fence. Fixed on the 2nd September 2019.

On the 2nd March 2020 I once again reported the palings were actually falling off and rotting and the whole fence was about to fall over. On the 4th March 3 star pickets were nailed into the fence to prop it up. The worker took photos and measurements of the fence and passed them onto Housing NSW and that I should hear a response from them.

On the 17th March I rang Housing to see what was happening and was told that the fence was waiting for approval from The Land and Housing Corporation (LAHC).

On the 2nd April I received an email stating that the fence had been put on the list for future planning. I lodged a complaint on the client feedback page on the NSW Housing website.

27th May and still nothing has been repaired/ replaced. There was talk about replacing the whole fence as it had been repaired so many times.

12th June I was again sent a complaint through the feedback site.

On the 30th June I sent an email reporting that more paling had fallen off.

On the 4th July I sent another email to CSO at Tweed Heads office with photos of the fence.

On the 14th July I received an email and a phone call from the Tweed Heads and Lismore office. I was told that the fence had been approved and was now in the hands of the contractors to begin work.

By the 26th July I had heard nothing so sent an email stating that some paling had been broken,
and the bottom rail had fallen down due to a dog that had got through and was fighting with my dog. I also mentioned that my young grandson knew how to get out through the fence and could access the road.

4th August still no work done.

19th August I sent another email to the CSO at Tweed Heads complaining that no work had been started.
I then received an email from the CSO who said that he had sent the request and photos back to the LAHC and will wait for their reply.

27th August I rang the Housing Maintenance line to find out what was happening. I also emailed the CSO and he suggested he do another inspection.

3rd September the CSO arrived and took photos and suggested the old fence be pulled down and to use my neighbours existing colorbond back fence as my fence. I explained that the boundary line was actually on my property; including the storm water drain. Once again he sent all the info and photos to LAHC at Coffs Harbour.

4th September I received an email from CSO who has reported the fence again to maintenance and has requested that the fence be removed. They will arrange for a contractor to come out and have a look and hopefully complete the work. Can I please let him know once they have been.

On the 14th September I emailed the CSO to report that nobody had been out. I received an email back on the same day which said that the time frame to inspect the fence is within 20 days.. The contractors have up until the 24th September and would I let him know if they have not been out by this date. He also suggested that it may be worth calling maintenance to get an indication of when someone will be out.

On the 17th September I wrote and sent photos to Mr Paul Roper LAHC Coffs Senior Project Officer explaining the general state of my fence.

Since then I have had 2 phone calls from a lady named Erica from LAHC Newcastle. The 1st call was on the 2nd October and was told that she will follow it up and get back to me in a few days.

10th October I had not heard anything so contacted the Feedback line.
14th October Erica rang; she will get back to me regarding my fence.

In the mean time I have found out that a new side fence is being installed on 26th October that runs between my side neighbours place.

I am very upset and stressed that it has taken since October 2015 to replace 700 centimeters of paling fencing. In the meantime dogs are still getting through the fence and in fact I am worried that a stranger would be able to fit through the hole as well. I am 69 years old and live by myself so this is a worry for me. Maybe when I am dead and buried a new fence will be installed for the next tenant!!!

Yours faithfully,

Gayl Deveney
Tweed Heads NSW

FACS info, NSW Land and Housing Corporation

You have emailed [1][email address]. This is an unmonitored
mailbox.

 

You can visit the [2]Family and Community Services website to provide
feedback, leave a comment or make a complaint.

 

o If you want to report suspected child abuse or neglect, call the Child
Protection Helpline on 132 111 – this line is open 24 hours a day, 7
days a week.
o If your query is about social housing or related to your tenancy, call
the Housing Contact Centre on 1800 422 322 – this line is open 24
hours a day, 7 days a week.
o If you are homeless or at risk of becoming homeless, the Link2home
telephone service can help. Call 1800 152 152 – this line is open 24
hours a day, 7 days a week.

·         If you or someone you know is experiencing domestic violence,
you can ring the Domestic Violence Line for help on 1800 656 463.

·         If you or someone you know is experiencing elder abuse, call the
NSW Elder Abuse Helpline on 1800 628 221.

o If you are interested in adoption call the Open Adoption Hotline on
1800 003 227 (9am to 4.30pm Monday to Friday) or complete an [3]Open
Adoption Hotline enquiry form.
o If you are interested in foster care please call Fostering NSW on 1800
236 783 or [4]visit the Fostering NSW website.
o For previous Housing NSW tenants who have an amount owed to them or
own an account, please call 9765 3999 > Option 3 Finance > Option 2
Accounts receivable > Option 1 Vacated.
o If you are a supplier and have an account, invoice or payment-related
query, please call 9765 3999 > Option 3 Finance.
o For legal help please call LawAccess NSW (NSW Department of Justice)
on 1300 888 529 (9am to 5pm Monday to Friday, excluding public
holidays) or visit the [5]LawAccess NSW website.
o If you have a child protection-related complaint, please call the
Complaints Line on 1800 000 164 – this line is open 9am to 4.30pm
Monday to Friday.
o If you have a social housing-related complaint, please call the
Housing Contact Centre (client feedback option) on 1800 422 322 – this
service is open 8.30am to 4.30pm Monday to Friday.

 

Alternatively you can contact your local [6]FACS community service centre
or [7]Housing NSW office.

 

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the [8]National Relay Service.

DISCLAIMER: This email message, including any attachments, is intended for
the individual or entity to whom it is addressed and may contain
information that is confidential, privileged and/or exempt from disclosure
under applicable law. If you have received this email in error you must
not disclose or use the information in it. Please delete the email and any
copies and notify the sender. Confidentiality or privilege are not waived
or lost by reason of the mistaken delivery to you. Views expressed in this
message are those of the individual sender, and are not necessarily the
views of the Department of Communities and Justice. The Department accepts
no liability for any loss or damage arising from the use of this email or
attachments and recommends that the recipient check this email and any
attached files for the presence of viruses.

References

Visible links
1. mailto:[email address]
2. https://www.facs.nsw.gov.au/about_us/con...
3. http://www.community.nsw.gov.au/parents,...
4. http://www.fosteringnsw.com.au/
5. http://www.lawaccess.nsw.gov.au/
6. http://www.community.nsw.gov.au/about-us...
7. http://www.housing.nsw.gov.au/contact-us...
8. http://relayservice.gov.au/support/train...

FACS info, NSW Land and Housing Corporation

You have emailed [1][email address]. This is an unmonitored
mailbox.

 

You can visit the [2]Family and Community Services website to provide
feedback, leave a comment or make a complaint.

 

o If you want to report suspected child abuse or neglect, call the Child
Protection Helpline on 132 111 – this line is open 24 hours a day, 7
days a week.
o If your query is about social housing or related to your tenancy, call
the Housing Contact Centre on 1800 422 322 – this line is open 24
hours a day, 7 days a week.
o If you are homeless or at risk of becoming homeless, the Link2home
telephone service can help. Call 1800 152 152 – this line is open 24
hours a day, 7 days a week.

·         If you or someone you know is experiencing domestic violence,
you can ring the Domestic Violence Line for help on 1800 656 463.

·         If you or someone you know is experiencing elder abuse, call the
NSW Elder Abuse Helpline on 1800 628 221.

o If you are interested in adoption call the Open Adoption Hotline on
1800 003 227 (9am to 4.30pm Monday to Friday) or complete an [3]Open
Adoption Hotline enquiry form.
o If you are interested in foster care please call Fostering NSW on 1800
236 783 or [4]visit the Fostering NSW website.
o For previous Housing NSW tenants who have an amount owed to them or
own an account, please call 9765 3999 > Option 3 Finance > Option 2
Accounts receivable > Option 1 Vacated.
o If you are a supplier and have an account, invoice or payment-related
query, please call 9765 3999 > Option 3 Finance.
o For legal help please call LawAccess NSW (NSW Department of Justice)
on 1300 888 529 (9am to 5pm Monday to Friday, excluding public
holidays) or visit the [5]LawAccess NSW website.
o If you have a child protection-related complaint, please call the
Complaints Line on 1800 000 164 – this line is open 9am to 4.30pm
Monday to Friday.
o If you have a social housing-related complaint, please call the
Housing Contact Centre (client feedback option) on 1800 422 322 – this
service is open 8.30am to 4.30pm Monday to Friday.

 

Alternatively you can contact your local [6]FACS community service centre
or [7]Housing NSW office.

 

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the [8]National Relay Service.

DISCLAIMER: This email message, including any attachments, is intended for
the individual or entity to whom it is addressed and may contain
information that is confidential, privileged and/or exempt from disclosure
under applicable law. If you have received this email in error you must
not disclose or use the information in it. Please delete the email and any
copies and notify the sender. Confidentiality or privilege are not waived
or lost by reason of the mistaken delivery to you. Views expressed in this
message are those of the individual sender, and are not necessarily the
views of the Department of Communities and Justice. The Department accepts
no liability for any loss or damage arising from the use of this email or
attachments and recommends that the recipient check this email and any
attached files for the presence of viruses.

References

Visible links
1. mailto:[email address]
2. https://www.facs.nsw.gov.au/about_us/con...
3. http://www.community.nsw.gov.au/parents,...
4. http://www.fosteringnsw.com.au/
5. http://www.lawaccess.nsw.gov.au/
6. http://www.community.nsw.gov.au/about-us...
7. http://www.housing.nsw.gov.au/contact-us...
8. http://relayservice.gov.au/support/train...

Dear NSW Land and Housing Corporation,

my back fence was removed and taken away on the 16th November 2020.

To my disgust they have left a section unfenced approximately 2-3 foot wide. This section is accessible to the public and stray dogs etc.

I sent a photo and complaint to the feedback line on the 18th November but have heard nothing.
I plan on ringing them tomorrow 25th November to complain again.

I am also requesting an internal review regarding the long delay and also my privacy and security is at risk.

https://www.righttoknow.org.au/request/6...

Yours faithfully,

Gayl Deveney

FACS info, NSW Land and Housing Corporation

You have emailed [1][email address]. This is an unmonitored
mailbox.

 

You can visit the [2]Family and Community Services website to provide
feedback, leave a comment or make a complaint.

 

o If you want to report suspected child abuse or neglect, call the Child
Protection Helpline on[Phone Number Automatically Hidden] – this line is open 24 hours a day, 7
days a week.
o If your query is about social housing or related to your tenancy, call
the Housing Contact Centre on[Phone Number Automatically Hidden]2 – this line is open 24
hours a day, 7 days a week.
o If you are homeless or at risk of becoming homeless, the Link2home
telephone service can help. Call[Phone Number Automatically Hidden]2 – this line is open 24
hours a day, 7 days a week.

·         If you or someone you know is experiencing domestic violence,
you can ring the Domestic Violence Line for help on[Phone Number Automatically Hidden]3.

·         If you or someone you know is experiencing elder abuse, call the
NSW Elder Abuse Helpline on[Phone Number Automatically Hidden]1.

o If you are interested in adoption call the Open Adoption Hotline on
[Phone Number Automatically Hidden]7 (9am to 4.30pm Monday to Friday) or complete an [3]Open
Adoption Hotline enquiry form.
o If you are interested in foster care please call Fostering NSW on 1800
[Phone Number Automatically Hidden] or [4]visit the Fostering NSW website.
o For previous Housing NSW tenants who have an amount owed to them or
own an account, please call[Phone Number Automatically Hidden] > Option 3 Finance > Option 2
Accounts receivable > Option 1 Vacated.
o If you are a supplier and have an account, invoice or payment-related
query, please call[Phone Number Automatically Hidden] > Option 3 Finance.
o For legal help please call LawAccess NSW (NSW Department of Justice)
on[Phone Number Automatically Hidden]9 (9am to 5pm Monday to Friday, excluding public
holidays) or visit the [5]LawAccess NSW website.
o If you have a child protection-related complaint, please call the
Complaints Line on[Phone Number Automatically Hidden]4 – this line is open 9am to 4.30pm
Monday to Friday.
o If you have a social housing-related complaint, please call the
Housing Contact Centre (client feedback option) on[Phone Number Automatically Hidden]2 – this
service is open 8.30am to 4.30pm Monday to Friday.

 

Alternatively you can contact your local [6]FACS community service centre
or [7]Housing NSW office.

 

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the [8]National Relay Service.

DISCLAIMER: This email message, including any attachments, is intended for
the individual or entity to whom it is addressed and may contain
information that is confidential, privileged and/or exempt from disclosure
under applicable law. If you have received this email in error you must
not disclose or use the information in it. Please delete the email and any
copies and notify the sender. Confidentiality or privilege are not waived
or lost by reason of the mistaken delivery to you. Views expressed in this
message are those of the individual sender, and are not necessarily the
views of the Department of Communities and Justice. The Department accepts
no liability for any loss or damage arising from the use of this email or
attachments and recommends that the recipient check this email and any
attached files for the presence of viruses.

References

Visible links
1. mailto:[email address]
2. https://www.facs.nsw.gov.au/about_us/con...
3. http://www.community.nsw.gov.au/parents,...
4. http://www.fosteringnsw.com.au/
5. http://www.lawaccess.nsw.gov.au/
6. http://www.community.nsw.gov.au/about-us...
7. http://www.housing.nsw.gov.au/contact-us...
8. http://relayservice.gov.au/support/train...

FACS info, NSW Land and Housing Corporation

You have emailed [1][email address]. This is an unmonitored
mailbox.

 

You can visit the [2]Family and Community Services website to provide
feedback, leave a comment or make a complaint.

 

o If you want to report suspected child abuse or neglect, call the Child
Protection Helpline on[Phone Number Automatically Hidden] – this line is open 24 hours a day, 7
days a week.
o If your query is about social housing or related to your tenancy, call
the Housing Contact Centre on[Phone Number Automatically Hidden]2 – this line is open 24
hours a day, 7 days a week.
o If you are homeless or at risk of becoming homeless, the Link2home
telephone service can help. Call[Phone Number Automatically Hidden]2 – this line is open 24
hours a day, 7 days a week.

·         If you or someone you know is experiencing domestic violence,
you can ring the Domestic Violence Line for help on[Phone Number Automatically Hidden]3.

·         If you or someone you know is experiencing elder abuse, call the
NSW Elder Abuse Helpline on[Phone Number Automatically Hidden]1.

o If you are interested in adoption call the Open Adoption Hotline on
[Phone Number Automatically Hidden]7 (9am to 4.30pm Monday to Friday) or complete an [3]Open
Adoption Hotline enquiry form.
o If you are interested in foster care please call Fostering NSW on 1800
[Phone Number Automatically Hidden] or [4]visit the Fostering NSW website.
o For previous Housing NSW tenants who have an amount owed to them or
own an account, please call[Phone Number Automatically Hidden] > Option 3 Finance > Option 2
Accounts receivable > Option 1 Vacated.
o If you are a supplier and have an account, invoice or payment-related
query, please call[Phone Number Automatically Hidden] > Option 3 Finance.
o For legal help please call LawAccess NSW (NSW Department of Justice)
on[Phone Number Automatically Hidden]9 (9am to 5pm Monday to Friday, excluding public
holidays) or visit the [5]LawAccess NSW website.
o If you have a child protection-related complaint, please call the
Complaints Line on[Phone Number Automatically Hidden]4 – this line is open 9am to 4.30pm
Monday to Friday.
o If you have a social housing-related complaint, please call the
Housing Contact Centre (client feedback option) on[Phone Number Automatically Hidden]2 – this
service is open 8.30am to 4.30pm Monday to Friday.

 

Alternatively you can contact your local [6]FACS community service centre
or [7]Housing NSW office.

 

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the [8]National Relay Service.

DISCLAIMER: This email message, including any attachments, is intended for
the individual or entity to whom it is addressed and may contain
information that is confidential, privileged and/or exempt from disclosure
under applicable law. If you have received this email in error you must
not disclose or use the information in it. Please delete the email and any
copies and notify the sender. Confidentiality or privilege are not waived
or lost by reason of the mistaken delivery to you. Views expressed in this
message are those of the individual sender, and are not necessarily the
views of the Department of Communities and Justice. The Department accepts
no liability for any loss or damage arising from the use of this email or
attachments and recommends that the recipient check this email and any
attached files for the presence of viruses.

References

Visible links
1. mailto:[email address]
2. https://www.facs.nsw.gov.au/about_us/con...
3. http://www.community.nsw.gov.au/parents,...
4. http://www.fosteringnsw.com.au/
5. http://www.lawaccess.nsw.gov.au/
6. http://www.community.nsw.gov.au/about-us...
7. http://www.housing.nsw.gov.au/contact-us...
8. http://relayservice.gov.au/support/train...