Dear Aged Care Quality and Safety Commission,

I request access under the Freedom of Information Act 1982 (Cth) to a document containing aggregated statistics on complaints received by the Aged Care Quality and Safety Commission, broken down by the following fields (where recorded and to the extent each is captured in a structured or extractable form):
* Calendar year received
* Care setting (for example, residential aged care, home services, or other service types used by the Commission)
* Stage or progression reached by the complaint (for example, intake or assessment, provider-led resolution, conciliation, investigation, or other defined complaint-handling stages used by the Commission)
* Finalised or open status
* Outcome category (for example, resolved, withdrawn, declined at intake, referred to provider, compliance action taken, or other outcome categories used by the Commission)
* Count (number of complaints)

I do not seek access to individual complaint files, nor any information that would identify individual complainants, respondents, or providers involved in specific matters.
If no such document currently exists, I request that a document be created by extracting this information from the Commission's relevant databases or complaint management systems, pursuant to section 17 of the FOI Act.

Scope: 1 January 2020 to 31 December 2025.

For clarity, "calendar year" means the period from 1 January to 31 December. For example, a complaint received on 15 March 2023 should be recorded under calendar year 2023. I request that any document produced clearly state the date logic used.

I am seeking data structured around the calendar year in which complaints were received, not the calendar year in which they were finalised. I understand that the Commission publishes complaints data regularly, including monthly statistics and quarterly sector performance reports. The dataset I am seeking is structured differently, as it tracks what happens to complaints received in a given year, regardless of when those complaints were ultimately resolved. This distinction is the analytical purpose of the request, and I ask that any document produced reflect receipt-year rather than finalisation-year as the organising unit.

Yours faithfully,

Ada