Dear NDIS Quality and Safeguards Commission,

I request access under the Freedom of Information Act 1982 (Cth) to a document containing aggregated statistics on complaints received by the NDIS Quality and Safeguards Commission, broken down by the following fields (where recorded and to the extent each is captured in a structured or extractable form):
* Calendar year received
* Registration status of provider subject to complaint (for example, registered provider, unregistered provider, or not recorded)
* Stage or progression reached by the complaint (for example, received or assessed as an issue, recorded as a complaint, referred to provider or another agency, compliance action initiated, investigation commenced, or other defined stages used by the Commission)
* Finalised or open status
* Outcome category (for example, resolved, referred to provider, referred to another agency, compliance action taken, no further action, or other outcome categories used by the Commission)
* Count (number of complaints)

I do not seek access to individual complaint files, nor any information that would identify individual complainants, participants, respondents, or providers involved in specific matters.

If no such document currently exists, I request that a document be created by extracting this information from the Commission's relevant databases or complaint management systems, pursuant to section 17 of the FOI Act.

Scope: 1 January 2020 to 31 December 2025.

For clarity, "calendar year" means the period from 1 January to 31 December. For example, a complaint received on 15 March 2023 should be recorded under calendar year 2023. I request that any document produced clearly state the date logic used.

I am seeking data structured around the calendar year in which complaints were received, not the calendar year in which they were finalised. I understand that the Commission publishes complaint statistics in its quarterly activity reports and annual performance statements. The dataset I am seeking is structured differently — it tracks what happens to complaints received in a given year, regardless of when those complaints were ultimately resolved or closed. This distinction is the analytical purpose of the request, and I ask that any document produced reflect receipt-year rather than finalisation-year as the organising unit.

Yours faithfully,

Ada