Good morning,

On 20 August 2025, the Australian National University (the University)
received your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act).

The University has taken your request to be as follows:

Under the Freedom of Information Act 1982, I request a copy of the
"comprehensive review" into IT outages mentioned in the Wednesday 16 July
edition of "On Campus"
([1]https://www.anu.edu.au/files/2025-07/O-W...)

If not included in said review, I would also like any related materials or
communications that mention the lessons learnt, also mentioned in the same
"On Campus"

I agree to the removal of the names, addresses and phone numbers of any
non management staff members.

 Your request has been assigned the case number 202500209.

Processing Timeframe

The statutory time frame for processing your request is 30 calendar days
from the day after the date your request was received by the University.
You should therefore expect a decision from us by 19 September 2025.

This period of 30 days may be extended if we need to consult third
parties, impose a charge or for other reasons. We will advise you in
writing if this happens.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. If you have
any questions regarding your request, please feel free to contact the FOI
Team via the functional email [2][ANU request email].

The FOI Team’s workload is currently at very high levels due to the
unprecedented volume of FOI requests.

We are using our best endeavors to process all requests expeditiously,
however, there may be some slippage due to the current workload. We will
keep in touch with you and advise if there are any significant delays,
and, will, if necessary, seek extensions as permitted by the Act.

Yours sincerely

FOI Team

University Governance Office

The Australian National University

Email: [3][ANU request email]

Web: [4]https://www.anu.edu.au/freedom-of-inform...

TEQSA Provider ID: PRV12002 (Australian University) | CRICOS Provider
Code: 00120C | ABN: 52 234 063 906

References

Visible links
1. https://www.anu.edu.au/files/2025-07/O-W...
https://www.anu.edu.au/files/2025-07/O-W...
2. mailto:[ANU request email]
mailto:[ANU request email]
3. mailto:[ANU request email]
mailto:[ANU request email]
4. https://www.anu.edu.au/freedom-of-inform...
https://www.anu.edu.au/freedom-of-inform...

Good afternoon,

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the Act) received by the  University on 20 August
2025.

Your request is receiving attention and a decision will be provided to you
as soon as possible..

Unfortunately, we are currently experiencing delays regarding your request
and we will be unable to provide you with a response by the current
decision date of 19 September 2025.

Delays are being experienced due to the FOI Team’s current workload being
at very high levels due the unprecedented volume of FOI requests.

We are using our best endeavors to process all requests expeditiously
however there may be some slippage due to the current workload. We will
keep in touch with you and advise if there are any further significant
delays.

Accordingly, the University is seeking an extension of time of 30 days in
accordance with section 15AA of the FOI Act.   

If you agree to the extension, the University would be required to provide
you with a decision notice by no later than COB 19 October 2025.

Your earliest response would be appreciated as we are required to notify
the Office of the Australian Information Commissioner (OAIC) of any
extension agreed.

Yours sincerely

FOI Team

University Governance Office

The Australian National University

Email: [1][ANU request email]

Web: [2]https://www.anu.edu.au/freedom-of-inform...

TEQSA Provider ID: PRV12002 (Australian University) | CRICOS Provider
Code: 00120C | ABN: 52 234 063 906

References

Visible links
1. mailto:[ANU request email]
mailto:[ANU request email]
2. https://www.anu.edu.au/freedom-of-inform...
https://www.anu.edu.au/freedom-of-inform...

Good afternoon,

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the Act) received by the  University on 20 August
2025.

Your request is receiving attention and a decision will be provided to you
as soon as possible..

Unfortunately, we are currently experiencing delays regarding your request
and we will be unable to provide you with a response by the current
decision date of 19 September 2025.

Delays are being experienced due  to the FOI Team’s current workload being
at very high levels due the unprecedented volume of FOI requests.

We are using our best endeavors to process all requests expeditiously
however there may be some slippage due to the current workload. We will
keep in touch with you and advise if there are any significant delays,
and, will, if necessary, seek extensions as permitted by the Act.

There also likely to be further delays due to the FOI team dealing with a
number of complex FOI requests with minimal staff.

Accordingly, the University is seeking an extension of time of 30 days in
accordance with section 15AA of the FOI Act.   

If you agree to the extension, the University would be required to provide
you with a decision notice by no later than COB 19 October 2025.

Your earliest response would be appreciated as we are required to notify
the Office of the Australian Information Commissioner (OAIC) of any
extension agreed.

Apologies for the late advice.

Yours sincerely

FOI Team

University Governance Office

The Australian National University

Email: [1][ANU request email]

Web: [2]https://www.anu.edu.au/freedom-of-inform...

TEQSA Provider ID: PRV12002 (Australian University) | CRICOS Provider
Code: 00120C | ABN: 52 234 063 906

References

Visible links
1. mailto:[ANU request email]
mailto:[ANU request email]
2. https://www.anu.edu.au/freedom-of-inform...
https://www.anu.edu.au/freedom-of-inform...