UNCLASSIFIED

Good afternoon Mr Bull,

Acknowledgement of Freedom of Information Access request:
This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 16 August 2013. Your request has been allocated FOI request number FA13/08/00709. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.

CLIENT SERVICE INFORMATION

Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.

Ashley Smith

FOI & Privacy Policy Section
Department of Immigration and Citizenship
Telephone: (02) 6264 1757

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UNCLASSIFIED

UNOFFICIAL

Our references: FA 13/08/00709;  ADF2013/26435

 

 

Dear Mr Bull,

 

Re: Your Freedom of Information request

 

I am writing to inform you that I have been appointed as the authorised
decision maker on your FOI request for:

 

“Incident Detail Report 1-BNNMLW from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.”

 

As part of DIAC's FOI service standard, I will update you every 14 days
regarding progress of your request. However, please do not hesitate to
contact me if you have any questions or wish to discuss the request in the
interim.

 

Regards

 

Shannon Bevan

FOI Officer

FOI & Privacy Policy Section

02 6264 4667

 

UNOFFICIAL

UNCLASSIFIED

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UNCLASSIFIED

Our references: FA 13/08/00709; ADF2013/26435

 

 

Dear Mr Bull,

 

I refer to your request FA 13/08/00709, received on 16 August 2013 for the
following:

 

" Incident Detail Report 1-BNNMLW from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report."

 

I have made a final decision on this request.

 

Please see attached my signed Decision Letter, Decision Record & Schedule
of Documents and documents.

 

This request has now been closed.

 

Regards

 

Shannon Bevan

FOI Officer

FOI & Privacy Policy Section

02 6264 4667

 

Freedom of Information Helpdesk

Department of Immigration and Citizenship

 

UNCLASSIFIED

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