Documents relating to NousCubane Uniforum data referenced in Renew ANU Change Principles Consultation
Dear Australian National University,
I am seeking access to documents held by the ANU that relate to statements made in the Renew ANU 2025 Change Principles – Consultation Paper, specifically those referring to UniForum data collected by NousCubane (formerly Cubane Consulting).
In particular, I refer to the following statements:
Page 4: “Over the past several years, ANU has consistently ranked the lowest in the national benchmark for overall satisfaction and efficiency across all services, including HR, IT, student support, research support, and more.”
Appendix A, Part C: “The UniForum data shows that ANU ranks lowest on the national benchmark of overall satisfaction and efficiency for all services (see Figure 8 below) with the most inefficient and ineffective services of any university in Australia.”
Given the significance of these statements in shaping the rationale for Renew ANU and the consultation process, I request access to the following documents and data:
Clarification of timeframes:
1) Documents or correspondence that clarify what specific years are encompassed by the phrase “over the past several years” as used on page 4 of the consultation paper.
2) Documents that specify which year’s data is used for ANU in Figure 8 of Appendix A, and what years’ data are used for the other universities shown in that same figure.
Survey methodology:
3) Documents that outline the relevant sample used for the satisfaction survey represented in Figure 8, specifically for ANU.
4) Documents indicating the response rate for the satisfaction survey for ANU used in Figure 8.
Please interpret "documents" broadly to include, but not be limited to: internal reports, presentations, email correspondence, meeting notes, explanatory guides, and Microsoft Teams messages.
Yours faithfully,
Rachel Kimmons
Good morning,
Your Freedom of Information (FOI) request has been received by the
University and you will be contacted further shortly.
Your FOI request number is 202500067.
Kind regards
FOI Team
Scholarly Information Services
The Australian National University
Email: [ANU request email]
Web http://universityrecords.anu.edu.au/
CRICOS Provider #00120C
Dear Rachel Kimmons,
On 28 April 2025, the Australian National University (the University)
received your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act) for the following documents:
‘I am seeking access to documents held by the ANU that relate to
statements made in the Renew ANU 2025 Change Principles – Consultation
Paper, specifically those referring to UniForum data collected by
NousCubane (formerly Cubane Consulting).
In particular, I refer to the following statements:
Page 4: “Over the past several years, ANU has consistently ranked the
lowest in the national benchmark for overall satisfaction and efficiency
across all services, including HR, IT, student support, research support,
and more.”
Appendix A, Part C: “The UniForum data shows that ANU ranks lowest on the
national benchmark of overall satisfaction and efficiency for all services
(see Figure 8 below) with the most inefficient and ineffective services of
any university in Australia.”
Given the significance of these statements in shaping the rationale for
Renew ANU and the consultation process, I request access to the following
documents and data:
Clarification of timeframes:
1) Documents or correspondence that clarify what specific years are
encompassed by the phrase “over the past several years” as used on page 4
of the consultation paper.
2) Documents that specify which year’s data is used for ANU in Figure 8 of
Appendix A, and what years’ data are used for the other universities shown
in that same figure.
Survey methodology:
3) Documents that outline the relevant sample used for the satisfaction
survey represented in Figure 8, specifically for ANU.
4) Documents indicating the response rate for the satisfaction survey for
ANU used in Figure 8.
Please interpret "documents" broadly to include, but not be limited to:
internal reports, presentations, email correspondence, meeting notes,
explanatory guides, and Microsoft Teams messages.’
The statutory time frame for processing your request is 30 days from the
date your request was received by the University. You should therefore
expect a decision from us by 28 May 2025.
The period of 30 days may be extended if we need to consult third parties,
impose a charge or for other reasons. We will advise you if this happens.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. If you have
any questions regarding your request, please feel free to contact me.
Yours sincerely
FOI Team
Scholarly Information Services
The Australian National University
Email: [1][ANU request email]
Web http://universityrecords.anu.edu.au/
CRICOS Provider #00120C
References
Visible links
1. mailto:[ANU request email]
Good afternoon,
I refer to your request for access to documents under the Freedom of
Information Act 1982 (the Act) received by the University on 28 April
2025.
Your request is receiving attention and a decision will be provided to you
as soon as possible..
Unfortunately, we are currently experiencing delays regarding your request
and we will be unable to provide you with a response by the current
decision date of 28 May 2025.
Delays are being experienced regarding the document search process, which
will have a knock-on effect on the timeframe it takes us to process those
documents once received, ultimately causing delays in the finalisation of
your FOI request.
There also likely to be further delays due to the FOI team dealing with a
number of complex FOI requests as well as an increased workload with
minimal staff.
Accordingly, the University is seeking an extension of time of 30 days in
accordance with section 15AA of the FOI Act.
If you agree to the extension, the University would be required to provide
you with a decision notice by no later than COB 27 June 2025.
Your earliest response would be appreciated as we are required to notify
the Office of the Australian Information Commissioner (OAIC) of any
extension agreed.
Kind regards
FOI Team
Scholarly Information Services
The Australian National University
Email: [1][ANU request email]
Web [2]http://universityrecords.anu.edu.au/
CRICOS Provider #00120C
References
Visible links
1. mailto:[ANU request email]
2. http://universityrecords.anu.edu.au/
Dear ANU FOI team
I understand the significant workload you are currently experiencing and agree to the extension.
Yours sincerely,
Rachel Kimmons
Good morning,
I refer to your request for access to documents under the Freedom of
Information Act 1982 as follows:
‘I am seeking access to documents held by the ANU that relate to
statements made in the Renew ANU 2025 Change Principles – Consultation
Paper, specifically those referring to UniForum data collected by
NousCubane (formerly Cubane Consulting).
In particular, I refer to the following statements:
Page 4: “Over the past several years, ANU has consistently ranked the
lowest in the national benchmark for overall satisfaction and efficiency
across all services, including HR, IT, student support, research support,
and more.”
Appendix A, Part C: “The UniForum data shows that ANU ranks lowest on the
national benchmark of overall satisfaction and efficiency for all services
(see Figure 8 below) with the most inefficient and ineffective services of
any university in Australia.”
Given the significance of these statements in shaping the rationale for
Renew ANU and the consultation process, I request access to the following
documents and data:
Clarification of timeframes:
1) Documents or correspondence that clarify what specific years are
encompassed by the phrase “over the past several years” as used on page 4
of the consultation paper.
2) Documents that specify which year’s data is used for ANU in Figure 8 of
Appendix A, and what years’ data are used for the other universities shown
in that same figure.
Survey methodology:
3) Documents that outline the relevant sample used for the satisfaction
survey represented in Figure 8, specifically for ANU.
4) Documents indicating the response rate for the satisfaction survey for
ANU used in Figure 8.
Please interpret "documents" broadly to include, but not be limited to:
internal reports, presentations, email correspondence, meeting notes,
explanatory guides, and Microsoft Teams messages.’
As a result of searches conducted a number of documents have been
identified as relevant to your request. On reviewing documents relating to
your request, it has been determined that some of the documents contain
business information relating to an external agency. Accordingly, the
University is required to consult with that third Agency (under section 27
of the FOI Act) before making a decision on the release of the documents.
The consultation mechanism under section 27 applies when we believe the
organisation/agency concerned might reasonably wish to contend that the
requested documents are exempt because their release would disclose
business information about the business, commercial or financial affairs
of the organisation concerned.
Accordingly, the period for processing your request has been extended by a
further 30 days, in addition to the agreed 15AA extension to 27 June 2025,
in order to allow our agency time to consult with the organisation
concerned. The processing period for your request will now end on 27 July
2025.
Yours sincerely
FOI Team
Scholarly Information Services
The Australian National University
Email: [1][ANU request email]
Web [2]http://universityrecords.anu.edu.au/
CRICOS Provider #00120C
References
Visible links
1. mailto:[ANU request email]
2. http://universityrecords.anu.edu.au/
Dear Rachel Kimmons,
Your Freedom of Information Request has now been finalised.
Attached, please find correspondence regarding your request.
Kind regards
ANU FOI Team
The Australian National University
Email: [1][ANU request email]
Web [2]http://universityrecords.anu.edu.au/
CRICOS Provider #00120C
References
Visible links
1. mailto:[ANU request email]
2. http://universityrecords.anu.edu.au/