FOI Request for Detail Incident Report 1-6YJ2T4

Sandra Down made this Freedom of Information request to Department of Home Affairs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

To the Department of Immigration and Citizenship,

Dear Sir/Madam,

Under the Freedom of Information Act 1982 (Cth) I request the following document:

Incident Detail Report 1-6YJ2T4 from the Department's Compliance, Case Management, Detention and Settlement Portal. I also request any documents attached to the detailed report.

Kind Regards,

Sandra Down


Good afternoon Ms Down,

Please see below an acknowledgement concerning your three FOI request.

FA13/07/01153 - Incident Detail Report 1-6YJ2T4
FA13/07/01155 - Incident Detail Report 1-6YVUM6
FA13/07/01156 - Incident Detail Report 1-70PHVY

Acknowledgement of Freedom of Information Access request:
This letter refers to three access requests received under the Freedom of Information Act 1982 (the FOI Act) on 14 July 2013. Please include your FOI request numbers in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at


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Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

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The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
telephone the Global Feedback Unit on 13 31 77 during business hours
complete a feedback form online at
write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
contact us directly through any of our offices.

Ashley Smith

FOI & Privacy Policy Section
Department of Immigration and Citizenship
Telephone: (02) 6264 1757

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1 Attachment


Our references: FA 13/07/01153 – ADF2013/23686



Dear Ms Down,


I refer to your request FA 13/07/01153, received on 14 July 2013 for the


                Incident Detail Report 1-6YJ2T4


A final decision has been made on this request.


Please see attached the Decision Letter, Decision Record & Schedule of
Documents and documents.




Rowan Patterson


Freedom of Information Helpdesk

Department of Immigration and Citizenship




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