FOI Request for Detail Incident Report 1-3T31DN

Nick Olle made this Freedom of Information request to Department of Home Affairs

The request was partially successful.

From: Nick Olle

Delivered

To the Department of Immigration and Citizenship,

Dear Sir/Madam,

Under the Freedom of Information Act 1982 (Cth) I request the following document:

Incident Detail Report 1-3T31DN from the Department's Compliance, Case Management, Detention and Settlement Portal. I also request any documents attached to the detailed report.

Kind Regards,

Nick Olle

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From: FOI

Sensitive

Good afternoon,

This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 22 July 2013. Your request has been allocated FOI request number FA13/08/00156. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information part of my email.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.

CLIENT SERVICE INFORMATION:
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.

Ashley Smith
Position number 60006174
FOI Officer
FOI & Privacy Policy Section
National Office
Department of Immigration and Citizenship

Telephone (02) 6264 1757
Email [email address]

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From: FOI


Attachment Decision letter.pdf
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Attachment FA 130800156 Detailed Incident Report 1 3T31DN Redacted.pdf
283K Download View as HTML


UNCLASSIFIED

Our references: FA 13/08/00156; ADF2013/24647

 

 

Dear Mr Olle,

 

I refer to your request FA 13/08/00156, received on 22 July 2013 for the
following:

 

Incident Detail Report 1-3T31DN from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.

 

I have made a final decision on this request.

 

Please see attached my signed Decision Letter, Decision Record & Schedule
of Documents and documents.

 

 

This request has now been closed.

 

Regards

 

Amy Thompson

 

Freedom of Information Helpdesk

Department of Immigration and Citizenship

 

UNCLASSIFIED

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From: Nick Olle

Delivered

Dear Department of Immigration and Citizenship,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department of Immigration and Citizenship's handling of my FOI request 'FOI Request for Detail Incident Report 1-3T31DN'.

The overwhelming majority of the released document is redacted and I effectively know no more now about the incident than I did after reading the incident summary.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.righttoknow.org.au/request/fo...

Yours faithfully,

Nick Olle

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From: FOI

UNCLASSIFIED

Our references: FA 13/08/00156-R1; ADF2013/24647

 

Dear Mr Olle

 

The department has received your request for an internal review of the
decision made in relation to FA 13/08/00156, dated 20 August 2013.

 

The reference number for your internal review request is FA
13/08/00156-R1, please include this reference number when corresponding
with the FOI Section in relation to your request.

 

Processing times

The statutory time allowed under the FOI Act for processing internal
review requests is 30 days.

 

Kind Regards

Janelle

__________________________________

Janelle Raineri

Inbox Manager

FOI & Privacy Policy Section

Department of Immigration and Border Protection

 

Telephone: (02) 6264 1580

Email: [email address]

 

Please note I work from 6:30AM to 2:30PM Monday to Friday

 

 

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From: FOI


Attachment FA 130800156 Signed Decision Letter.pdf
468K Download View as HTML


UNCLASSIFIED

Our references: FA 13/08/00156-R1; ADF2013/24647

 

 

Dear Mr Olle,

 

I refer to your request for internal review FA 13/08/00156-R1, received on
20 September 2013 for the following:

 

" Incident Detail Report 1-3T31DN from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report."

 

I have made a final decision on this request.

 

Please see attached my signed Decision Letter and Decision Record.

 

This request has now been closed.

 

Regards

 

Steven Hocking
Assistant Director
Department of Immigration and Border Protection

Telephone: (02) 6264 1007
Email: [1][email address]

 

 

 

UNCLASSIFIED

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