Latest staff training manuals for dealing with cases of online harrassment

Eliza Berlage made this Government Information (Public Access) request to NSW Police Force

Response to this request is long overdue. By law, under all circumstances, NSW Police Force should have responded by now (details). You can complain by requesting an internal review.

From: Eliza Berlage

Delivered

Dear NSW Police Force,

Could you please send through the latest staff training manuals that relate to procedures for handling reports of online harrassment.

If possible, please treat this as an administrative/informal request. Otherwise please proceed with my request as a formal information request under the act,

Yours faithfully,

Eliza Berlage.

Link to this

From: #GIPAAPP
NSW Police Force


Attachment GIPA Access Application.doc
422K Download View as HTML

Attachment Credit Card Authority.doc
440K Download View as HTML


Dear Ms Berlage

Receipt is acknowledged of your correspondence requesting information
received on 15 November 2016

Your request for information is invalid and is unable to be accepted
because it does not clearly state that it is under the Government
Information (Public Access) Act 2009 (GIPA). To assist, I have enclosed a
NSW Police Force GIPA Act access application form for you to complete.  

Please return the completed application, and your payment of $30.00,
payment in the form of credit card (Mastercard or Visa) cheque/money order
made payable to the Commissioner of Police, together with the application
form and proof of identity to:  

Information Access Unit
Locked Bag 5102
Parramatta NSW 2124.
 
or alternatively if paying by credit card can be returned by email to:
[email address]

Rights of Review

If you are not satisfied with this decision you have the following rights
of review under Part 5 of the Act:

1. Lodge a request for internal review to this agency within 20 working
days from the date of this decision.   For information see
[1]www.police.nsw.gov.au /Services/Information Access Unit (GIPA) or phone
8835 6888.  

2. Lodge a request for an external review to the Information and Privacy
Commission (IPC) within 40 working days from the date of this decision.
For further enquiries see [2]www.ipc.nsw.gov.au or phone 1800 472 679.

Note: A request for a further review cannot be made to the IPC where the
matter has already been decided by the NSW Civil and Administrative
Tribunal (NCAT).

3. Lodge a request for external review to the NCAT within 40 working days
from the date of this decision or 20 working days from the date of the
decision by the IPC. For further enquiries see [3]www.ncat.nsw.gov.au or
phone 9377 5711.

If you have any inquiries in relation to this matter, please contact this
office on (02) 8835 6888.  
 Team Leader
  External Information Access Unit (EIAU)

  Information Access & Subpoena Unit |   Operational Information Agency |
  New South Wales Police Force   //   Phone: 02 8835 6888   |   Fax: 02
8835 6811 | Email: [email address]

From:        Eliza Berlage <[FOI #2723 email]>
To:        GIPA requests at NSW Police Force <[NSW Police Force request email]>
Date:        15/11/2016 20:36
Subject:        Government Information (Public Access) request - Latest
staff training manuals for dealing with cases of online harrassment

--------------------------------------------------------------------------

Dear NSW Police Force,

Could you please send through the latest staff training manuals that
relate to procedures for handling reports of online harrassment.

If possible, please treat this as an administrative/informal request.
Otherwise please proceed with my request as a formal information request
under the act,

Yours faithfully,

Eliza Berlage.

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #2723 email]

Is [NSW Police Force request email] the wrong address for Government Information
(Public Access) requests to NSW Police Force? If so, please contact us
using this form:
[4]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[5]https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

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Luke Bacon left an annotation ()

The NSW Police force states “Your request for information is invalid and is unable to be accepted
because it does not clearly state that it is under the Government Information (Public Access) Act 2009 (GIPA).”

You can however see in their message the the subject of the email they received was “Government Information (Public Access) request - Latest
staff training manuals for dealing with cases of online harrassment”. Your message also states “please proceed with my request as a formal information request under the act”

I guess they missed that.

You could simply send a quick reply reiterating that this is in fact a valid GIPA request under the Act.

I've just seen the exact same response to a request here https://www.righttoknow.org.au/request/r... seems to be a pattern.

Link to this

From: Eliza Berlage

Delivered

Dear #GIPAAPP,

This request is in fact a valid GIPA request under the Act. Are you able to assist?

Yours sincerely,

Eliza Berlage

Link to this

From: #GIPAAPP
NSW Police Force


Attachment Credit Card Authority.doc
440K Download View as HTML

Attachment GIPA Access Application.doc
422K Download View as HTML


Good Afternoon Eliza,

Although you have requested the information under the GIPA Act, we are
unable to accept this application as an informal request.

Should you require this information please complete a Formal Access
Application Form which I have attached again for you below.

This will need to be returned along with a copy of your identification and
the $30.00 application fee in accordance with Section 41 of the Act.

If you require any further assistance please do not hesitate to contact
us.

Kind Regards,
New South Wales Police Force | External Information Access Unit |
Operational Information Agency |  Phone: 02 8835 6888   |   Fax: 02 8835
6811 | Email:[NSW Police Force request email]

From:        Eliza Berlage <[FOI #2723 email]>
To:        #GIPAAPP <[email address]>
Date:        28/02/2017 13:39
Subject:        Re: Government Information (Public Access) Application
[DLM=For-Official-Use-Only]

--------------------------------------------------------------------------

Dear #GIPAAPP,

This request is in fact a valid GIPA request under the Act. Are you able
to assist?

Yours sincerely,

Eliza Berlage

show quoted sections

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From: Eliza Berlage

Delivered

Dear #GIPAAPP,

Please find attached a Formal Access Application Form and a $30.00 access fee.

Let me know if you require anything further.

Yours sincerely,

Eliza Berlage

Link to this

From: Eliza Berlage

Delivered

Dear #GIPAAPP,

Can you please tell me who to email the forms to so I can send them on?

Yours sincerely,

Eliza Berlage

Link to this

From: #GIPAAPP
NSW Police Force

Please send to this email address.

Thank you,
Monika

New South Wales Police Force | External Information Access Unit |
Operational Information Agency |  Phone: 02 8835 6888   |   Fax: 02 8835
6811 | Email:[NSW Police Force request email]

From:        Eliza Berlage <[FOI #2723 email]>
To:        #GIPAAPP <[email address]>
Date:        08/03/2017 12:58
Subject:        Re: Government Information (Public Access) Application
[DLM=For-Official-Use-Only]

--------------------------------------------------------------------------

Dear #GIPAAPP,

Can you please tell me who to email the forms to so I can send them on?

Yours sincerely,

Eliza Berlage

show quoted sections

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Luke Bacon left an annotation ()

Any update on this request Eliza?

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Things to do with this request

Anyone:
NSW Police Force only: