Dear Department of Home Affairs,
Is the online form the only way to make direct contact with someone at the Department of Home Affairs or is there an admin email address the website does not display?
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Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.
If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.
For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
General information regarding travelling to Australia
Information for visitors to Australia can be found here.
Information regarding potential visa options can be found here.
Updating your details once a visa has been granted, including minor
corrections to date of birth and name
The Department has an administrative process for minor corrections to date
of birth or name due to client error (such an a typographical error in an
online application) where the visa application has already been finalised.
You can update your details online if your application is available in
ImmiAccount. Go to the Department’s website here.
Alternatively, you can complete a form 929, which can be found here.
The completed form and attachments should be sent by email to
[email address]. This form will not be actioned by the FOI
Request for a copy of your Visa Refusal or Visa Grant letter
If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
Details of our offices located around the world can be found here.
Queries regarding your current Visa status
You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.
Refund of Visa fees
If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found here.
Making a Visa application
Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
here. Please note that the Department is unable to assist you in this
If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible here.
If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.
Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found here.
Movement Records/Travel History
If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.
Superannuation – Evidence of Immigration Status
If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.
Update Passport Details
Information on how to update your address or passport details can be found
Notification of Change in Circumstances
If you have lodged a visa application and your circumstances have changed,
you should submit Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
here. The FOI Section does not process these forms.
Notification of incorrect answers
If you wish to correct answers that you have provided to the Department
· in a visa application
· on a passenger card or
· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
You should submit Form 1023 to the Department. Details of our offices
located around the world can be found here. The FOI Section does not
process these forms.
Duty Free concessions
Information relating to duty free concessions can be found here.
If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form here.
Information updated 13 November 2018
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5. mailto:[email address]
Contact can be made by email but the email address varies based on your application.
Please include your FA reference number in future correspondence so we can forward your enquiries to the correct email address.
FOI and Records Management Branch
Productivity and Compliance Division
Corporate and Enabling Group
Department of Home Affairs