Opal card complaints and overcharges

Nigel Gladstone made this Government Information (Public Access) request to Transport for NSW

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From: Nigel Gladstone

Delivered

Dear Transport for NSW,

Can you please tell me how many complaints about Opal cards overcharging people there have been this year and how many refunds have been given for Opal card miscalculations?

Yours faithfully,

Nigel Gladstone

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From: Information
Transport for NSW

Hi Nigel,

Thank you for your email.

Can you please provide further information regarding your request and advise of a time frame and location?

Regards,

Information, Corporate Policy and Investigations
Transport for NSW

T 02 8202 3768
Upper Ground, 18 Lee Street, Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

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From: Nigel Gladstone

Delivered

Dear Information,

Can you provide the number of complaints about Opal cards overcharging people lodged in your system or by phone this year and last?

If you have it broken down by area, then Sydney and the Central Coast would be good.

Can you say how many refunds have been given for Opal card miscalculations this year and last in total across NSW or Sydney and the Central Coast?

Is this clear enough? I'm happy to work with what you have so any breakdown is ok by me I'm looking to get a sense of how the system is performing.

Yours sincerely,

Nigel Gladstone

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From: Information
Transport for NSW

Dear Nigel,

You are best to lodge an Access Application in regards to your request.

Should you wish to lodge an application, please visit our website for further information and relevant forms http://www.transport.nsw.gov.au/about/ac...

Regards,

Information, Corporate Policy and Investigations
Transport for NSW

T 02 8202 3768
Upper Ground, 18 Lee Street, Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

show quoted sections

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