Partner Visa, All Previous Requests Via Email Ignored

nguyen1988 made this Freedom of Information request to Department of Home Affairs

The request was refused by Department of Home Affairs.

From: nguyen1988

Delivered

Dear Department of Immigration and Border Protection,

previous requests for all documents regarding my partnership visa that was denied and then cancelled have been ignored and a request of a recording of a telephone call placed to the immigration department has also been ignored

the department claims that 1 email is a reasonable attempt to contact applicant's before denying and cancelling a visa, i'm wondering if the department is talking about the membership of the local tennis club or a matter that involves 2 people's lives ??

and the little check box for communication via fax or email reads

if you tick this box the department -->MAY<-- contact you with this method

and it mentions something along the lines of choosing this method help speed up the processing, so when your talking about something like a partnership visa that has very long processing times people will tick that box to possibly speed up the processing of the application.

what it doesn't say is if you tick this box we will cease any other form of communication even if you don't response for our initial email and you and your partners lives will be thrown into a spin cycle all because we believe that 1 email is a reasonable attempt of contact for such a serious matter involving whether or not you and your husband (foundation rock) can remain together in this country.

if you do become unlawful as a result of this sneaky ploy you can always spend tens of thousands of dollars to remain with the most important person in your life who you cannot ever imagine being apart from.

well at least the last paragraph is an option

explain why my requests for my information over 2 years ago are being ignored ??

Yours faithfully, Hau Nguyen

Link to this

From: FOI

IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

 

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

 

Queries regarding a current visa application

If your inquiry relates to a specific visa application case, you should
direct your enquiry to the appropriate case officer or processing centre. 
The FOI Section is not the appropriate contact point for your enquiry.

You can use your application ID in ImmiAccount to search and view your
application before it has been decided. Alternatively, you may wish to
contact your nearest Australian Immigration office outside of Australia.
Contact information can be found at
[3]http://www.border.gov.au/about/contact/o....

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [4]here.

 

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, please refer to the
online VEVO Request for Reference Number form, which is accessible at
[5]https://www.border.gov.au/about/corporat....

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [6]here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[7]here.  Please note that the Department is unable to assist you in this
regard.

 

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [8]here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [9]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

 

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [10]here.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [11]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

 

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[12]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

 

Update Passport Details

Information on how to update your address or passport details can be found
[13]here.

 

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [14]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[15]here. The FOI Section does not process these forms. 

 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·         in a visa application

·         on a passenger card or

·         in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [16]Form 1023 to the Department. Details of our offices
located around the world can be found [17]here. The FOI Section does not
process these forms. 

 

Duty Free concessions

Information relating to duty free concessions can be found [18]here.

 

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [19]here.

 

 

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 11 August 2017

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. http://www.border.gov.au/about/contact/o...
5. https://www.border.gov.au/about/corporat...
6. http://www.border.gov.au/about/contact/o...
7. https://www.mara.gov.au/
8. https://www.border.gov.au/Trav/Visa/Immi...
9. http://www.border.gov.au/Forms/Documents...
10. http://www.border.gov.au/Trav/Citi
11. http://www.border.gov.au/FormsAndDocumen...
12. http://www.border.gov.au/Forms/Documents...
13. http://www.border.gov.au/Lega/Lega/Form/...
14. http://www.border.gov.au/Forms/Documents...
15. http://www.border.gov.au/about/contact/o...
16. http://www.border.gov.au/Forms/Documents...
17. http://www.border.gov.au/about/contact/o...
18. http://www.border.gov.au/Trav/Ente/Duty-...
19. http://www.border.gov.au/about/contact/m...

Link to this

From: FOI

UNOFFICIAL
Good morning

I refer to your email below which contains details regarding your personal information.

I note that you have submitted your email using the Right to Know website. As a result, any information provided to you, including any documents that may be released to you, would be accessible to the general public. For this reason, you may wish to consider whether you would prefer to provide an alternate email and/or an address to which the Department can correspond with you. The Department will not be submitting any documents containing personal information to the email address that you have provided to maintain its obligations in relation to your privacy.

I therefore invite you to contact the Department through another email address. You may advise the Department of your contact details by writing to [DIBP request email].

In order for the Department to be able to respond to your email, you will need to provide additional information to enable us to identify you in our systems. You should not provide this information to the Department via this email address for the reasons stated above.

If you wish to seek access to documents held by the Department, it would assist the Department in responding to your request if you could complete form 424A. This form can be found here:
http://www.border.gov.au/Forms/Documents...
The questions on this form will prompt you to provide all the information necessary for the processing your request.

I hope this information is of assistance to you.

With kind regards
Freedom of Information Section
FOI, Privacy and Records Management Branch
Corporate Division
Department of Immigration and Border Protection

E: [DIBP request email]

UNOFFICIAL

show quoted sections

Link to this

From: nguyen1988

Delivered

Dear FOI,

I have already completed a 424A and emailed to [email address] on 2 occasions 2 years ago
I did not receive any response on both occasions.

can someone please explain why I was ignored twice 2 years ago

I recently stumbled on to the rightoknow website so I made a request and within 24 hours I received a response.

To be honest I don't think I should even bother contacting the department outside of this website , will I be ignored again, should I waste more of my time or should I continue writing the letter that I will be sending to commissioners,ombudsman,minister's and senators.

Yours sincerely,

nguyen1988

Link to this

From: FOI

IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request.

 

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

 

Queries regarding a current visa application

If your inquiry relates to a specific visa application case, you should
direct your enquiry to the appropriate case officer or processing centre. 
The FOI Section is not the appropriate contact point for your enquiry.

You can use your application ID in ImmiAccount to search and view your
application before it has been decided. Alternatively, you may wish to
contact your nearest Australian Immigration office outside of Australia.
Contact information can be found at
[3]http://www.border.gov.au/about/contact/o....

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [4]here.

 

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, please refer to the
online VEVO Request for Reference Number form, which is accessible at
[5]https://www.border.gov.au/about/corporat....

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [6]here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[7]here.  Please note that the Department is unable to assist you in this
regard.

 

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [8]here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [9]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

 

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [10]here.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [11]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

 

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[12]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

 

Update Passport Details

Information on how to update your address or passport details can be found
[13]here.

 

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [14]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[15]here. The FOI Section does not process these forms. 

 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·         in a visa application

·         on a passenger card or

·         in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [16]Form 1023 to the Department. Details of our offices
located around the world can be found [17]here. The FOI Section does not
process these forms. 

 

Duty Free concessions

Information relating to duty free concessions can be found [18]here.

 

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [19]here.

 

 

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 11 August 2017

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. http://www.border.gov.au/about/contact/o...
5. https://www.border.gov.au/about/corporat...
6. http://www.border.gov.au/about/contact/o...
7. https://www.mara.gov.au/
8. https://www.border.gov.au/Trav/Visa/Immi...
9. http://www.border.gov.au/Forms/Documents...
10. http://www.border.gov.au/Trav/Citi
11. http://www.border.gov.au/FormsAndDocumen...
12. http://www.border.gov.au/Forms/Documents...
13. http://www.border.gov.au/Lega/Lega/Form/...
14. http://www.border.gov.au/Forms/Documents...
15. http://www.border.gov.au/about/contact/o...
16. http://www.border.gov.au/Forms/Documents...
17. http://www.border.gov.au/about/contact/o...
18. http://www.border.gov.au/Trav/Ente/Duty-...
19. http://www.border.gov.au/about/contact/m...

Link to this

From: FOI

UNOFFICIAL
Good morning

Unfortunately you have not provided sufficient information for us to be able to investigate your query. We require information from you such as your date of birth, client ID and such, to be able to identify you within our systems. However, we STRONGLY RECOMMEND that you do not provide that information to the Department through this email address, as that information will then be placed in the public domain, and will constitute a breach of your privacy.

Until such time as you are able to provide us with additional identifying information, together with an email address that will not result in a breach of your personal privacy, we are unable to assist you any further with your query.

With kind regards
Freedom of Information Section
FOI, Privacy and Records Management Branch
Corporate Division
Department of Immigration and Border Protection

E: [DIBP request email]

UNOFFICIAL

show quoted sections

Link to this

Locutus Sum left an annotation ()

The most recent email to the agency from the applicant is not an FOI request and the agency does not know what to do with it!

Link to this

Jay Doe left an annotation ()

Hi Hau

Go through the proper procedures to apply for your records. If they provide a response and you are not happy with the reply then you can request an internal review within 30 days of the decision.

If there is no decision and there are long delays then you can email the FOI section to follow up. Since you have applied twice and there have been no decisions, you could probably follow up on these rather than lodging a new FOI application.

If there is still a delay or you are unhappy with the decision, you can lodge a review or complaint through OAIC. See https://www.oaic.gov.au/freedom-of-infor...

OAIC is fast and immigration will likely work on your case quickly once it receives the complaint.

Link to this

Things to do with this request

Anyone:
Department of Home Affairs only: