Private use of social media advice provided to employees
Dear NSW Department of Family and Community Services,
This is a request under the Freedom of Information Act.
I request documents related to the ten most recent instances where an employee has sought information, advice, guidance, or opinion on their social media use in a private capacity.
I limit the scope of documents to:
- the original request from the employee
- the agency/department's response
- any follow-up questions and response
- only those sent to a relevant HR / conduct / social media (or similar) team (rather than managers across all areas of the organisation)
- where the original request was created in the last 2 years
Should you have any questions please do not hesitate to contact me.
Hello, and thanks for contacting Family and Community Services.
o If you want to report suspected child abuse or neglect, call the Child
Protection Helpline on 132 111 – this line is open 24 hours a day, 7
days a week.
o If your query is about social housing or related to your tenancy, call
the Housing Contact Centre on 1800 422 322 – this line is open 24
hours a day, 7 days a week.
o If you are homeless or at risk of becoming homeless, the Link2home
telephone service can help. Call 1800 152 152 – this line is open 24
hours a day, 7 days a week.
· If you or someone you know is experiencing domestic violence,
you can ring the Domestic Violence Line for help on 1800 656 463.
· If you or someone you know is experiencing elder abuse, call the
NSW Elder Abuse Helpline on 1800 628 221.
o If you are interested in adoption call the Open Adoption Hotline on
1800 003 227 (9am to 4.30pm Monday to Friday) or complete an Open
Adoption Hotline enquiry form.
o If you are interested in foster care please call Fostering NSW on 1800
236 783 or visit the Fostering NSW website.
o For previous Housing NSW tenants who have an amount owed to them or
own an account, please call 9765 3999 > Option 3 Finance > Option 2
Accounts receivable > Option 1 Vacated.
o If you are a supplier and have an account, invoice or payment-related
query, please call 9765 3999 > Option 3 Finance.
o For legal help please call LawAccess NSW (NSW Department of Justice)
on 1300 888 529 (9am to 5pm Monday to Friday, excluding public
holidays) or visit the LawAccess NSW website.
o If you have a child protection-related complaint, please call the
Complaints Line on 1800 000 164 – this line is open 9am to 4.30pm
Monday to Friday.
o If you have a social housing-related complaint, please call the
Housing Contact Centre (client feedback option) on 1800 422 322 – this
service is open 8.30am to 4.30pm Monday to Friday.
Alternatively you can contact your local FACS community service centre
or Housing NSW office.
If you are deaf, or have a hearing impairment or speech impairment,
contact us through the National Relay Service.
Still haven’t found what you’re looking for? We’ll get back to you as soon
as we can, but if it’s not urgent or time-critical it may take us a few
With our best regards,
NSW Department of Family and Community Services
This email may be confidential and contain privileged information. If you
are not the intended recipient you must not use, disclose, copy or
distribute this email, including any attachments. Confidentiality and
legal privilege attached to this communication are not waived or lost by
reason of mistaken delivery to you. If you have received the email in
error please delete and notify the sender. Any views expressed in this
email are those of the author and do not necessarily represent those of
the department, except where the sender expressly, and with authority,
states them to be the views of the Department of Family and Community
Services NSW. The department does not represent, warrant or guarantee that
the integrity of this email has been maintained, or that the communication
is free of error, virus, interception, inference or interference.
Thank you for your email. Your message has been forwarded to the appropriate department for action.
Department of Family and Community Services
Call FACS 24/7:
Child Protection Helpline 132 111
Link2home (homelessness) 1800 152 152
NSW Domestic Violence Line 1800 656 463
Housing Contact Centre 1800 422 322
Elder Abuse Helpline 1800 628 221
Contact us through the National Relay Service:
TTY/voice calls 133 677
Speak & Listen 1300 555 727
SMS 0423 677 767
Dear Mr Smith,
Please find attached response to your below email.
The Right to Information Unit can be contacted on (02) 9716 2662, if you have any questions.
Hayley Croft | Right to Information Officer
Right to Information Unit | Family and Community Services
T 02 9716 2624| W www.facs.nsw.gov.au
DX 21212 | Locked Bag 4028 | Ashfield 2131