Request fro viewing CCTV footage on train platform

Mrs Nazari made this Government Information (Public Access) request to Sydney Trains

The request was refused by Sydney Trains.

From: Mrs Nazari

Delivered

Dear Sydney Trains,

I accidentally lost my phone in Merrylands train station Sydney on 31st Jan 2019 at about 9am. I lost my ID (driving licence) and Medicare can and my Commonwealth bank card. I already lodge report about lost properties to NSW Train Link. However. I didn’t get any reply so meaning I couldn’t get my phone back.
Then, I received notication from the bank and realised my bank card was being misused to purchase some items. Moreover, the person who pick up my phone steals my identity to sign a phone plan and I realised the money keep on deducting from my account when I received the bills.
I am writing to request that it able to view the cctv footage on the day 31st Jan at Merrylands station platform NSW near to the lift. As I pretty sure that when I tap on the card, the phone still with me, then I just run immediately straight into the train, when the train door is closed, I realised my pocket was empty and I lost my phone. Immediately, I stop at next station and took a train back to Merrylands to find my phone but realised it was not there already.
Please allow thsi request so I can find the person who steal me identity. Thank you.

Yours faithfully,
John Nazari

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From: Information
Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

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From: Information
Sydney Trains

Afternoon John,

Requests for CCTV footage received at the Information Access Unit, Transport for NSW (TfNSW) is initially dealt with informally.

In order to assist with the terms of your request, could you please provide further information to enable us to locate the incident:

•Location – platform number
•Camera number (point to incident) – shown under each camera
•Personal description – clothing, hair colour, height, glasses, carry bag, any accessories

A search for the CCTV footage will be conducted once all the relevant information has been received.

Please note: Sydney Trains retains CCTV footage for a maximum of 14 days, inclusive of the incident, after which it is then destroyed.

Once the request for CCTV footage is located, you will be contacted by email and requested to apply for the information formally under the Government Information (Public Access) Act (2009) (GIPA). A fee of $30 needs to accompany the formal application.

If the incident does not involve yourself, a $30 per hour processing fee can be requested for all non-personal formal applications.

Upon receipt of your access application, agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

A link to the website is attached for your information: https://www.transport.nsw.gov.au/about-u....

Please note access to CCTV footage, provided by TfNSW, is reviewed under the GIPA Act. Most requests for CCTV footage are released as “Viewing Only”.

If you require a copy of the CCTV footage for legal proceedings, a subpoena will be required.

The reference number allocated to your request is 19I-0305.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

show quoted sections

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From: Mrs Nazari

Delivered

Reply to case number 191-0305
Thanks for replying me. The incident was happen in 31st Jan. From the replied message, they claimed the Sydney train only retained the cctv footage for 2 weeks? It’s that true ?

Yours sincerely,

Mrs Nazari

Link to this

From: Information
Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Link to this

From: Information
Sydney Trains

Good morning,

Except where a particular incident has been identified and footage preserved, most CCTV footage is retained for one to two weeks only.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

show quoted sections

Link to this

From: Information
Sydney Trains

Good afternoon,

On 11 March 2019, we acknowledged your informal access application and advised we need further information to assist for the footage search, however we have not received further information to be able to finalise this request.

This matter will now be closed.

If you have any further queries regarding this application, you can contract our unit on [Sydney Trains request email] and quote reference 19I-0305.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

show quoted sections

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Things to do with this request

Anyone:
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