Dear National Library of Australia,
Under the provisions of the Freedom of Information Act a request for the following is submitted.
a) Details of all correspondence received in any form pertaining to feedback as to the text corrections of the following Trove usernames
b) Details of any emails / memoranda, etc between Trove and/or NLA staff relating to decisions to review, warn, suspend each of the usernames i) to viii) listed above.
c) Copies of any policy documents, directives, processes outlining the processes to investigate any complaints against Trove text correction usernames.
d) Details of how many queries have been received via the "contact Trove support" webpage (https://trove.nla.gov.au/contact-trove-s...) since January 2020, how many have resulted in action been taken against a user, and how many have been dismissed without action?
Dear Mr Frankaland
Thank you for your request for documents below. In accordance with subsection 15(5)(a) of the Freedom of Information Act 1982, I confirm receipt of your request.
Angie Piao | FOI Officer | National Library of Australia
[NLA request email]
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