Thank you for contacting City of Moreton Bay.

Your request will be referred to the relevant business area for action.

Did you know you can lodge and track service requests and other enquiries
directly via the City of Moreton Bay Website - Contact us online - City of
Moreton Bay or by downloading Snap Send Solve App.

Our Customer Service team operate during business hours of Monday to
Friday 8:30am to 5:00pm (except Public Holidays).

If your enquiry requires urgent attention, please call us at any time on
(07) 3205 0555.

Regards,

City of Moreton Bay team

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Good morning Jason,

All request for information through this process must be on the approved
application form (Office of the information Commissioner).  If you could
please complete and email back to this address.

Please find attached below link for the Right to Information form.

[1]https://www.moretonbay.qld.gov.au/Counci...

Application under the Right to Information Act 2009 (RTI Act)

You are required to:

o complete the [2]application form
o pay the application fee set by the RTI Act (currently $55.75);
o provide certified identification if any of the information you are
seeking contains your personal information
o provide sufficient detail in your application to enable identification
of the information to which you seek access.

If you require assistance, you are encouraged to contact Council and speak
to the RTI and IP unit.

Applications can be lodged:

o In person: at one of our [3]Customer Service Centres
o By email: [4][email address]
o By post: PO Box 159 Caboolture Qld 4510

Under the RTI Act, Council has up to 25 business days to process an
application. However, this period may be extended in certain circumstances
as provided for by the RTI Act. Council may also request an extension of
time due to the complexity and scale of your application.

Costs involved

An application fee of $55.75 is payable and you may also need to pay
processing charges and access charges.

A processing charge is a cost based on the time it takes Council to
process your application. Processing charges are payable if it takes
Council more than five hours to process your application. In this event, a
charge estimate notice will be provided to you, which will:

o inform you of the estimated amount of the processing charge; and
o include a schedule of documents that will detail the documents that
Council expects to locate for your application.

The charges estimate notice will give you the opportunity to:

o agree to the charges and continue with your application;
o amend your application to exclude certain information contained in the
schedule of documents to reduce the charge;
o withdraw your application; or
o elect to review the decision to impose a processing charge (the amount
of the charge is not reviewable).

Please note that:

o additional access charges will apply if you request a photocopy of the
documents released to you. No access charges apply if you request for
the documents to be released to you via email or on CD or DVD; and
o if you have a healthcare card issued under the Social Security Act
1991 (SS Act) or concession card issued under the SS Act or the
Veterans’ Entitlements Act 1986 (Cth), a written application can be
made to have the processing and/or access charges waived.

Processing and access charges are set by the State Government. The
processing charge is $8.65 per 15 minutes spent processing your
application if longer than five hours to process. Access charges relating
to the photocopying of documents is (fee not found) per page.

Application under the Information Privacy Act 2009 (IP Act)

To make an access or amendment application under the IP Act, you are
required to:

o complete the [5]access application form or the [6]amendment
application form
o provide certified identification
o provide sufficient detail in your application to enable identification
of the information to which you seek access or which you seek to
amend.

If you require assistance, you are encouraged to contact council and speak
to the RTI and IP unit.

Applications can be lodged:

o In Person: at one of our [7]Customer Service Centres
o By email: [8][email address]
o By post: PO Box 159 Caboolture Qld 4510

Under the IP Act, Council has up to 25 business days to process an
application. However, this period may be extended in certain circumstances
as provided for by the RTI Act. Council may also request an extension of
time due to the complexity and scale of your application.

Please note, however, lodgement of an application does not guarantee
release of information and will be assessed in accordance with the Right
to Information Act 2009 (Qld).

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|Mandy Boyle |[9]City of Moreton Bay logo |
| | |
|Governance Information | |
|Officer | |
|Governance & Executive | |
|Services | |
| | |
|City of Moreton Bay | |
| | |
|  | |
|-----------------------------+------------------------------------------|
| |220 Gympie Road, Strathpine QLD 4500 |
| | |
| |[10]moretonbay.qld.gov.au |
|-----------------------------+------------------------------------------|
|  |  |
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|  |
| |
|We acknowledge the Kabi Kabi, Jinibara and Turrbal Peoples as the |
|Traditional Custodians of the lands and waterways of City of Moreton |
|Bay, and pay our respects to their Elders, past, present and emerging. |
|------------------------------------------------------------------------|
|  |
| |
|City of Moreton Bay values flexible work practices. I am sending this at|
|a time that suits me. I don't expect you to read, respond or action this|
|outside your work arrangements. My work hours are 7.24am - 4pm |
+------------------------------------------------------------------------+

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