Dear FOI Officer,

I seek access under the Freedom of Information Act 1982 to any job profiles, role descriptions, duty statements, capability descriptions, or equivalent documents used by the ATO for the following external workforce roles:

• EXT Service Delivery
• EXT Customer Service
• EXT TL Customer Service (or any equivalent external Team Leader role recorded in SAP)
• EXT Debt Collection

These roles appear in the ATO’s SAP HR system under external labour hire coding relating to suppliers engaged under the SPC-6894 Outsourced Service Delivery Panel. I am seeking the documents that define the duties, expectations, responsibilities, or capabilities associated with these externally-coded roles.

For clarity: I am not requesting the APS job profiles for APS 3–EL2 classifications, only the documents used for the external (EXT) workforce roles listed above.

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If the ATO does not maintain a job profile, duty statement, or capability description for any of the above roles, please:
1. confirm this in writing; and
2. provide any document that records or evidences the absence of a job profile, including internal emails, SAP screenshots, or internal notes/briefing material (consistent with section 24A of the FOI Act).

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Section 17 request:

If information about duties, responsibilities, or capabilities for these roles is stored electronically but not compiled into a discrete document, please produce a written document containing that information under section 17 of the FOI Act.
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Personal information:

I am not seeking the personal information of any individual. Please redact any names or signatures of ATO employees if they appear in the documents.

For clarity, I am seeking ATO-held documents only, not documents created solely by external providers.

Yours faithfully,
Nathan Brunne