Dear Mr Ashmore,

The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

''I am seeking EVERY client satisfaction survey covering the period 1 July
2022 to 31 March 2024.''

Your request was received by the department on 4 April 2024 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

Charges

If the Department considers that a charge will apply to your request, you
will be notified within 14 days of an estimate of the charges that will
apply to your request for non-personal information before we process any
requested documents or impose a final charge.

Your address

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your contact address is
[1][FOI #11292 email] . Unless you tell us
otherwise, we will send all notices and correspondence to this address.

Disclosure log

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

Further assistance

If you have any questions about your request, please email
[2][DVA request email]

Kind Regards

Arthur Information Access Registrations Officer

Position Number – 62341836

Information Access Unit

Ministerial, International & Stakeholder Relations Branch

Ministerial, Communication & Engagement Division

Department of Veterans’ Affairs

1800 VETERAN (1800 838 372)

[3][DVA request email]

[4]www.dva.gov.au

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[9]cid:image005.jpg@01D8F043.829927E0

[10]cid:image006.jpg@01D8F043.829927E0

References

Visible links
1. mailto:[FOI #11292 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/
5. https://www.facebook.com/DVAAus
6. https://twitter.com/DVAAus
7. https://au.linkedin.com/company/australi...
8. https://www.youtube.com/DVATVAus

Dear Mr Ashmore,

Thank you for your request for information under the FOI Act, received by the Department on 04 April 2024.

The current scope of your request is as below:
‘... I am seeking EVERY client satisfaction survey covering the period 1 July 2022 to 31 March 2024...'

Prior to tasking the relevant business areas to conduct documents searches, I am seeking clarification on your scope.

Please confirm the following:
· Which business area/s may hold the documents;
· Who "client" references (e.g., Staff, veterans, other);
· Please identify a general theme/context which the content refers to (e.g. feedback for a certain activity, involvement with certain services/providers, other); and
· Any other relevant information.

Please provide the additional information by 1600 Monday 06 May 2024 for us to proceed. If I do not receive a response, I will issue a formal section 24AB consultation notice.

Please get in touch if you have any questions regarding this process.

Kind regards,

Zoey| Senior Information Access Officer
Position Number: 62214764
Information Access Unit 
Client and Information Access Branch
Ministerial, Communication & Engagement Division
Department of Veterans’ Affairs

P: 1800 VETERAN (1800 838 372)
E: [DVA request email]
W: www.dva.gov.au 
 

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