Department of Veterans' Affairs

Part of the Defence portfolio, part of the Veterans' Affairs portfolio and a Federal authority, also called DVA

Serving members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programs of care, rehabilitation, compensation, income support, commemoration and defence support services.

100 requests
Dear Julie I refer to your FOI request dated 16 June 2020. Your request was made in the following terms: …The Independent Review of the Implementatio...
Veteran Centric Reforms
Response by Department of Veterans' Affairs to Julie on .
Awaiting classification.
Dear Julie,   I refer to your request for access to documents held by the Department of Veterans’ Affairs (Department) under the Freedom of Inform...
Non-ASL public service staff
Response by Department of Veterans' Affairs to John Smith on .
Awaiting response.
Dear Mr Smith   Acknowledgement of your Freedom of Information (FOI) Request – FOI 36918   I refer to your request for access to documents held...
Client Satisfaction Survey Sampling Methodology
Response by Department of Veterans' Affairs to Verity Pane on .
Partially successful.
Dear Verity Pane   The Department of Veterans’ Affairs (Department) has made a revised decision under section 55G of the Freedom of Information Ac...
Dear Mr McCarthy,   Please see the attached decision letter and document bundle.   We apologise that due to an administrative error, our respon...
High impact error rates for 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Awaiting response.
Dear Mr Ashmore   Acknowledgement of your Freedom of Information (FOI) Request   I refer to your request for access to documents held by the De...
Act of grace payments 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Awaiting response.
Dear Mr Ashmore   Acknowledgement of your Freedom of Information (FOI) Request   I refer to your request for access to documents held by the De...
After hours counselling service 2019/20
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Awaiting response.
Dear Mr Ashmore   Acknowledgement of your Freedom of Information (FOI) Request   I refer to your request for access to documents held by the De...
Dear Mr Ashmore   Acknowledgement of your Freedom of Information (FOI) Request   I refer to your request for access to documents held by the De...
Dear Mr McCarthy   Please see attached decision in relation to your FOI request.   Kind regards   Molly (Position Number 62213164) Legal...
Hey Alan... I have been waiting for nearly a year for an FOI into the total cost and breakdown of Sparke Hellmore in one AAT case of which I was Advoca...
Dear Mr McCarthy   I refer to your three FOI requests (FOI 33675, 33770 and 34037).   Please see attached our correspondence dated 11 February...
Dear Mr McCarthy   Freedom of Information Request: FOI 34037   I refer to your request for access to documents held by the Department of Veterans’...
Support given to War Widows NSW
Response by Department of Veterans' Affairs to Julie on .
Partially successful.
Good afternoon Julie,   I refer to your FOI request for the following documents:   a) for the FY2018/2019, a s 17 produced document from your f...
Dear Mr Ashmore,   I refer to your FOI request for access to the following:   “… The percentage of high impact errors for the period 1 July 201...
Good morning Mr Ashmore,   FOI 31879   I refer to your FOI request for access to the following:   In DVA's Annual Report for 18/19 I note t...
Number of complaints to the Ombudsman in 18/19.
Clarification sent to Department of Veterans' Affairs by Alan ASHMORE on .
Successful.
I am responding to your email of 29 November 2019 and I wish to withdraw my request and thank you for the direction you gave so I could ascertain th...
APOD Veteran Covenant Agreement
Response by Department of Veterans' Affairs to Janet Baker on .
Awaiting classification.
Dear Ms Baker,   I refer to your FOI request for access to the following:   …a copy of the agreement between APOD and the department to facilit...
Jan 2018 - May 2018 CLU/CCS referrals
Response by Department of Veterans' Affairs to Verity Pane on .
Partially successful.
Good morning Verity Pane, My apologies for the delay in responding to your query. I can advise that it took approximately six hours in total to compi...
Good afternoon Mr Ashmore,   FOI 30921   My apologies for the delay in providing you with the decision and documents in relation to FOI 30921....
Good afternoon Mr Ashmore,   Please find attached Document 2 released under deferred access. Please also find attached Document 3, which contains...
Our reference: MR19/00029 Agency reference: FOI 24434 Julie By email to: [FOI #4798 email]  Decision not to undertake a review under s 54W of t...
Senate Estimates Briefs
Response by Department of Veterans' Affairs to Julie on .
Long overdue.
Dear Julie   Please find attached a response to your complaint dated 20 December 2018.   Yours sincerely     [1]cid:image001.jpg@01D446AF....
After hours counselling service
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good afternoon Mr Ashmore,   Please find attached a statement of reasons and one document in relation to your FOI request (FOI 30049).   Kind...
Thanks for this information received yesterday. Good to see a massive reduction in the time to answer calls and the average call abandonment rate a...

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