Department of Veterans' Affairs

Part of the Defence portfolio, part of the Veterans' Affairs portfolio and a Federal authority, also called DVA

Serving members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programs of care, rehabilitation, compensation, income support, commemoration and defence support services.

89 requests
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High impact error rate for period 1 July 2019 to 30 September 2019.
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Awaiting classification.
Dear Mr Ashmore,   I refer to your FOI request for access to the following:   “… The percentage of high impact errors for the period 1 July 201...
The number of complements and complaints to DVA in 18/19
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good morning Mr Ashmore,   FOI 31879   I refer to your FOI request for access to the following:   In DVA's Annual Report for 18/19 I note t...
Number of complaints to the Ombudsman in 18/19.
Clarification sent to Department of Veterans' Affairs by Alan ASHMORE on .
Awaiting response.
I am responding to your email of 29 November 2019 and I wish to withdraw my request and thank you for the direction you gave so I could ascertain th...
APOD Veteran Covenant Agreement
Response by Department of Veterans' Affairs to Janet Baker on .
Awaiting classification.
Dear Ms Baker,   I refer to your FOI request for access to the following:   …a copy of the agreement between APOD and the department to facilit...
Support given to War Widows NSW
Follow up sent to Department of Veterans' Affairs by Julie on .
Delayed.
Even thought this FOI became a deemed refusal on the 18 November 2019, since the Department rejected the extension of time offered by me under s 15A...
Jan 2018 - May 2018 CLU/CCS referrals
Response by Department of Veterans' Affairs to Verity Pane on .
Partially successful.
Good morning Verity Pane, My apologies for the delay in responding to your query. I can advise that it took approximately six hours in total to compi...
Outstanding complaints lodged 28 June 2018
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good afternoon Mr Ashmore,   FOI 30921   My apologies for the delay in providing you with the decision and documents in relation to FOI 30921....
High impact error rate for the last quarter of 2018/19.
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good afternoon Mr Ashmore,   Please find attached Document 2 released under deferred access. Please also find attached Document 3, which contains...
Copy of the Monthly R&C metrics reports for July 2017 thru to June 2018
Response by Department of Veterans' Affairs to Julie on .
Long overdue.
Our reference: MR19/00029 Agency reference: FOI 24434 Julie By email to: [FOI #4798 email]  Decision not to undertake a review under s 54W of t...
Senate Estimates Briefs
Response by Department of Veterans' Affairs to Julie on .
Long overdue.
Dear Julie   Please find attached a response to your complaint dated 20 December 2018.   Yours sincerely     [1]cid:image001.jpg@01D446AF....
External legal costs in 2018/19 for AAT hearings
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good morning Mr Ashmore,   Please find attached a statement of reasons and one document in relation to your FOI request (FOI 29696).   Kind re...
Client Satisfaction Survey Sampling Methodology
Response by Department of Veterans' Affairs to Verity Pane on .
Long overdue.
Good afternoon Verity Pane   FOI ICR 26189 (MR18/00789) – Statement of Reasons and Documents   Please find attached a revised decision under s5...
After hours counselling service
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Good afternoon Mr Ashmore,   Please find attached a statement of reasons and one document in relation to your FOI request (FOI 30049).   Kind...
Details re after hours counselling service 17/18 and 18/19
Follow up sent to Department of Veterans' Affairs by Alan ASHMORE on .
Successful.
Thanks for this information received yesterday. Good to see a massive reduction in the time to answer calls and the average call abandonment rate a...
CDDA claims
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Dear Mr Ashmore,   FOI 29698 – Decision and Statement of Reasons   Further to the below, please now find attached a decision released to you i...
High impact error rate in 2018/19
Response by Department of Veterans' Affairs to Alan ASHMORE on .
Successful.
Dear Mr Ashmore,   FOI 29699 – Decision and Statement of Reasons   Further to the below, please now find attached a decision released to you i...
Legal Services & Assurance Branch Position Tree Report
Follow up sent to Department of Veterans' Affairs by Verity Pane on .
Partially successful.
After 8 months and 15 days, DVA finally provides what it was always minimally required to under the Freedom of Information Act. In keeping with that...
People and Culture Committee
Follow up sent to Department of Veterans' Affairs by Julie on .
Partially successful.
After 110 days of unjustified delay, it is pleasing that the Department has finally dropped its charade that the committee minutes sought - of the c...
External Legal Services Provider Expenditure for June 2018
Response by Department of Veterans' Affairs to Verity Pane on .
Long overdue.
Dear Verity Pane,   FOI 24762 - Revised decision and statement of reasons   Please find attached a revised decision issued to you in accordance...
SPOC Referral Statisics for July 2018
Response by Department of Veterans' Affairs to Verity Pane on .
Long overdue.
Good evening Verity Pane,   FOI 25062 - Revised decision and statement of reasons   Please find attached a revised decision issued to you in ac...
Liability Acceptances and Refusals for June 2018
Response by Department of Veterans' Affairs to Julie on .
Successful.
Dear Julie   FOI 24432 - Decision and Statement of Reasons   Please find attached the decision relating to your freedom of information request...
Documents about DVA FOI 24057, DVA FOI 24563, DVA FOI 24297, DVA FOI 24465, and DVA FOI 24432
Response by Department of Veterans' Affairs to Julie on .
Partially successful.
Email 4   Dear Julie,   Internal Review of FOI Request 25115 – IR 25506 – statement of reasons and document for release   I refer to your...
Auditing and Security of Information Systems
Response by Department of Veterans' Affairs to Marcus (Account suspended) on .
Successful.
Dear Marcus   I refer to your administrative access request to information about the Department's Auditing and Security of Information Systems rec...
Documents about RACER
Response by Department of Veterans' Affairs to Julie on .
Partially successful.
Dear Julie   FOI 24465 - Decision and Statement of Reasons   This is email two of three.   Please find attached part two of documents relat...
Department’s Executive Management Board Minutes
Response by Department of Veterans' Affairs to Julie on .
Awaiting internal review.
Good afternoon Carl,   Thank you for the below notification. As flagged last week with the OAIC, we will require more time to respond to new IC no...

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