Thank you for your email to Noosa Council. 

If there is a life threatening situation call 000.  If you are reporting
an urgent or hazardous situation, please telephone Council on (07) 5329
6500 (including after-hours emergencies).

Your email will be directed to the relevant department for action. To
reduce processing time and to be able to track the progress of your
request we recommend using our online Request System instead of email. 

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For further information on Council services, please visit our website
[3]https://www.noosa.qld.gov.au

Noosa Council respectfully acknowledges the Traditional Custodians of the
lands and waters of the Noosa area, the Kabi Kabi people, and pays respect
to their Elders, past, present and emerging.

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

References

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Hi Richard

I refer to your email attached dated 15 August 2025 seeking access to “all
information relating to any complaints about the operation of Sunshine
Coast Support Services, of 1103 Louis Bazzo Dr Cootharaba 4565 and of 58
Eucalypt Way, Cootharaba 4565”.

I advise that the type of information you are seeking (complaint
information) can only be provided through channels prescribed by the Right
to Information Act 2009 (“the Act”). Advice on how to apply for the
release of information under the Act can be found on the Noosa Council
Website (Click [1]here for information). For ease of use, I have also
attached a copy of the RTI application form to this email.

We note that whilst a member of the public has the right to seek access to
documents in the possession or control of Council under the Act, access to
information can be refused on a number of grounds including if it is
exempt or it would be contrary to the public interest to release.
Information that contains personal information of people other than the
applicant is generally considered contrary to the public interest to
disclose and is unlikely to be released. This includes any information
that would allow an applicant to work out the identity of someone who made
a complaint. In addition, if information is classed as confidential it is
usually exempt from release. You will likely get access to documents that
contain only your personal information and to procedural documents. Please
see attached Information Sheet from the Office of the Information
Commissioner entitled “Applying for Complaint Documents” in this regard.  

I also note that there is a fee of $57.65 for making a RTI application and
there may also be associated processing costs. There is also a minimum 25
business day processing time in accordance with the Act.

If you want to discuss the above or you have any questions, please do not
hesitate to contact the Governance Branch.

Kind regards

Governance Officer | Office of Mayor & CEO

Governance Branch

Phone: (07) 5329 6500
[2][email address]  |  [3]noosa.qld.gov.au

Mon  Tues  Wed  Thurs  Fri 
ü  ü  ü  ü  x 

Noosa Council respectfully acknowledges the Traditional Custodians of the
lands and waters of the Noosa area, the Kabi Kabi people, and pays respect
to their Elders, past, present and emerging.

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

References

Visible links
1. https://www.noosa.qld.gov.au/about-counc...
2. mailto:[email address]
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