Corporate Branding and Standards Guide

Tony Baldwin made this Government Information (Public Access) request to Sydney Trains

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Tony Baldwin
Sent

Dear Sydney Trains,

May I please request a copy of the Corporate Branding manual used by Sydney Trainins and / or Transport for NSW when chnaged over from citiRail

This is withreguards to Logos, maps, colours etc

Yours faithfully,

Tony Baldwin

Link to this Report
Information, Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

show quoted sections

Link to this Report
Fong, Grace, Sydney Trains

Dear Mr Baldwin,

Thank you for contacting the Information Access Unit, Transport for NSW.

This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act.

You can lodge an Access Application online: https://www.transport.nsw.gov.au/about-u....

There is an application fee of $30, should you wish to lodge the application.

Transport for NSW agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

Please review the TfNSW website information prior to making an application. Please note that an application will not guarantee access to the requested information.

If you are responding to this email, please send to [Sydney Trains request email].

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
People and Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

show quoted sections

Link to this Report
Tony Baldwin
Sent

Dear Grace

May I ask why you want me to resubmit the same request ona different page when this should be applicaple, I also find the fact that you want a $30 fee just to look at an email laughable

When this information on other Transport agencies is free

Yours sincerely,

Tony Baldwin

Link to this Report
Kursun, Vincenza, Sydney Trains

Dear Mr Baldwin

Thank you for your email below

I have tried to locate the information you have requested on the other Transport webpages.

Could you please send me a link to the other sites so as I am able to assist you with your request.

Regards

Enza

Enza Kursun
Manager
Information Access Unit
Legal, Privacy & Information Access Branch
Corporate Services
Transport for NSW

T 02 8202 3768
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

show quoted sections

Link to this Report
Tony Baldwin
Sent

Dear Kursun, Vincenza,

Please see a link to the TfL branding the largest multi mode public Transport Operator company in the wolrd and they offer this on there website for all to access and find and not to be charged an initial fee of $30 just to read a request email that had to be logged on another system

https://tfl.gov.uk/info-for/open-data-us...

Would TfNSW/Sydney Trains etc make this available at no cost

Yours sincerely,

Tony Baldwin

Link to this Report
Kursun, Vincenza, Sydney Trains

Dear Mr Baldwin

Thank you for your email below.

The link you have provided relates to an overseas government agency.

In order to access the information from Transport for NSW/ Sydney Trains you will need to submit a formal request.

I have attached the link for your convenience:-

https://www.transport.nsw.gov.au/about-u...

Regards

Enza

Enza Kursun
Manager
Information Access Unit
Legal, Privacy & Information Access Branch
Corporate Services
Transport for NSW

T 02 8202 3862
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

show quoted sections

Link to this Report
Tony Baldwin
Sent

Dear Kursun, Vincenza,

I have submitted a formal request via this system, which given your Agency is a part of it now makes this legitimate

I will not request the information on another site, as I do not believe that you wish to charge $30 just for an email and then prob provide a bill for data collection on top of this to be fair

This is why I highlighted the fact that TfL does not restrict this and provides the infomation freely on their website

How you justify charging $30 just for someone to open an email for a FOI request I do not understand

Yours sincerely,

Tony Baldwin

Link to this Report
Kursun, Vincenza, Sydney Trains

Please note I will be away from the 13 December 2018 and not return to 7
January 2019 ...please refer all enquiries to Jenie Kocanovski

 

Regards

Enza Kursun

Manager

Information Access Unit

Transport for NSW

 

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

Link to this Report
Tony Baldwin
Sent

Dear Sydney Trains,

I draw your attention to https://www.oaic.gov.au/freedom-of-infor...

Please can you adivse on what the inital fee of $30 is charged for as this is not explained on your website or stating what this is for?

Also as I dont know what entitiy within the TfNSW ornganisation has responcibility for the Branding Guidelines or if there are seprate documents per indiviidual sub element (TrainLink, SydneyTrains etc)

And your website staitng if you tick multiple boxes you are charged in Multiples of $30

Yours faithfully,

Tony Baldwin

Link to this Report
Information, Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Link to this Report
Tony Baldwin
Sent

Dear Sydney Trains,

WITHDRAW

Yours faithfully,

Tony Baldwin

Link to this Report
Information, Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Link to this Report