Daily reports from outbound correspondence contractor, Contract DICT/690368

The request was refused by NSW Office of State Revenue.

Dear NSW Office of State Revenue,

This is an informal request. I will not pay a fee because this material already exists.

Please supply the summary daily reconciliation reports provided by contractor Computershare under contract “Outbound customer correspondence management contract” referenced at clause 10.4.2(c)(ii) of the contract for the each day in January 2023.

I have previously requested these and been (falsely) advised they do not exist by the Office of State Revenue.

Yours faithfully,

John Smith

GIPA-DCS, NSW Office of State Revenue

7 Attachments

Dear John,


Thank you for your informal request for information with the Department of
Customer Service received on 30 October 2023.

Please note that our reference number for this informal request is


We shall contact you as soon as there is an update on this request.


Kind regards,



Government and Executive Support Services

Office of the Chief Operating Officer

DCS Corporate Services


T (02) 9219 3700 E [1][OSR request email]


McKell Building

2-24 Rawson Place



[2]Graphical user interface, text Description automatically generated with
medium confidence                                          


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[7]Copy of koori flag2I acknowledge the traditional custodians of the land
and pay respects to Elders past and present. I also acknowledge all the
Aboriginal and Torres Strait Islander staff working with NSW Government at
this time.



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GIPA-DCS, NSW Office of State Revenue

Dear John

We are unable to process your request as an informal application under section 8 of the GIPA Act. This is because there is a large volume of information requested and this would need to be reviewed for any third party information, particularly information about customers.

If you would like to request this information, then please submit a formal access application. Details about how to do so can be found on our website at: https://www.nsw.gov.au/departments-and-a....


T (02) 9219 3700
E [OSR request email]

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Are you able to advise whether an individual can request a copy of the relevant part of the relevant daily report on outbound correspondence relating to correspondence purported to be sent to them?

Yours sincerely,

John Smith

GIPA-DCS, NSW Office of State Revenue

Morning John

If Revenue NSW were able to locate this, then yes, this is likely information we can release to you directly. If you can email details (i.e. your full name, address, dates of correspondence etc) to [OSR request email] then we can look in to this.


T (02) 9219 3700
E [OSR request email]

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