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Documents Relating to the Determination of Funding for Dietetic Supports for NDIS Participants

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Dear National Disability Insurance Agency,

I am requesting access to all documents, guidelines, policies, assessment tools, and internal communications relating to the determination and approval of funding for dietetic supports for NDIS participants.

Yours faithfully,

Gemma Jones

foi, National Disability Insurance Agency

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

foi, National Disability Insurance Agency

3 Attachments

Dear Gemma Jones

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 21 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…I am requesting access to all documents, guidelines, policies,
assessment tools, and internal communications relating to the
determination and approval of funding for dietetic supports for NDIS
participants…”

 

Revision of Scope

 

Based on the description you have provided; your request is too broad. We
are seeking your help to narrow the scope of your request so that we can
provide the documents you are seeking. 

 

Reasons why the request is too broad:

o The term used within the scope of your request ‘…all documents,
guidelines, policies and internal communication…” can capture a large
number of documents, including documents contained within individual
participant files.
o The term ‘all documents’ is unclear, in order to locate the documents
that you are seeking we require additional information about the
documents you are seeking when using the term ‘all documents’.

 

You might consider revising the scope of your request to:  

o Guidelines, assessment tools and policies relating to the
determination and approval of funding for dietetic supports for NDIS
participants.

 

Alternatively, please provide further information to assist us in
conducting a search to locate the specific documents you are requesting:

o What documents you are requesting when using the term all documents?
o What internal communication you are seeking? (i.e. from staff member A
to staff member B specifically about subject)

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 21 March 2025. This
30-day period expires on 22 April 2025.

 

We apologise for the delay in processing your request, it is currently
taking us a little longer than 30 days to process FOI requests.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

[5]A white sign with green text Description automatically generated

 

show quoted sections

foi, National Disability Insurance Agency

7 Attachments

Dear Gemma Jones 

Thank you for your request for information. 

Please find attached correspondence in relation to your request. 

If you require this in a different format, please let us know.  

Please contact us at [1][NDIA request email] if you have any questions or
require help.  

Kind regards 

Wendy

Senior FOI Officer 

Information Release, Privacy and Legal Operations Branch  

Reviews and Information Release Division 

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

 

------------------------------------------------------------------------

From: foi <[NDIA request email]>
Sent: 29 May 2025 11:41
To: Gemma Jones <[FOI #12956 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1592 - Your request for Information - Acknowledgement
[SEC=OFFICIAL]

 

Dear Gemma Jones

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 21 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…I am requesting access to all documents, guidelines, policies,
assessment tools, and internal communications relating to the
determination and approval of funding for dietetic supports for NDIS
participants…”

 

Revision of Scope

 

Based on the description you have provided; your request is too broad. We
are seeking your help to narrow the scope of your request so that we can
provide the documents you are seeking. 

 

Reasons why the request is too broad:

o The term used within the scope of your request ‘…all documents,
guidelines, policies and internal communication…” can capture a large
number of documents, including documents contained within individual
participant files.
o The term ‘all documents’ is unclear, in order to locate the documents
that you are seeking we require additional information about the
documents you are seeking when using the term ‘all documents’.

 

You might consider revising the scope of your request to:  

o Guidelines, assessment tools and policies relating to the
determination and approval of funding for dietetic supports for NDIS
participants.

 

Alternatively, please provide further information to assist us in
conducting a search to locate the specific documents you are requesting:

o What documents you are requesting when using the term all documents?
o What internal communication you are seeking? (i.e. from staff member
A to staff member B specifically about subject)

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 21 March 2025. This
30-day period expires on 22 April 2025.

 

We apologise for the delay in processing your request, it is currently
taking us a little longer than 30 days to process FOI requests.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [6][NDIA request email].

 

Regards

 

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [7][NDIA request email]    

[8]NDIA logo 

[9]LGBTIQA+ rainbow graphic 

[10]A white sign with green text Description automatically generated

 

show quoted sections

foi, National Disability Insurance Agency

8 Attachments

Dear Gemma Jones 

Thank you for your request for information. 

Please find attached correspondence in relation to your request. 

If you require this in a different format, please let us know.  

Please contact us at [1][NDIA request email] if you have any questions or
require help. 

Kind regards 

Wendy 

Senior FOI Officer 

Information Release, Privacy and Legal Operations Branch  

Reviews and Information Release Division 

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

------------------------------------------------------------------------

From: foi <[NDIA request email]>
Sent: 12 June 2025 10:01
To: [FOI #12956 email]
<[FOI #12956 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1592 - Your request for Information - Consultation
[SEC=OFFICIAL]

 

Dear Gemma Jones 

Thank you for your request for information. 

Please find attached correspondence in relation to your request. 

If you require this in a different format, please let us know.  

Please contact us at [6][NDIA request email] if you have any questions or
require help.  

Kind regards 

Wendy

Senior FOI Officer 

Information Release, Privacy and Legal Operations Branch  

Reviews and Information Release Division 

National Disability Insurance Agency 

E [7][NDIA request email]    

[8]NDIA logo 

[9]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[10]Aboriginal and Torres Strait Islander flags graphic 

 

------------------------------------------------------------------------

From: foi <[NDIA request email]>
Sent: 29 May 2025 11:41
To: Gemma Jones <[FOI #12956 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1592 - Your request for Information - Acknowledgement
[SEC=OFFICIAL]

 

Dear Gemma Jones

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 21 March 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…I am requesting access to all documents, guidelines, policies,
assessment tools, and internal communications relating to the
determination and approval of funding for dietetic supports for NDIS
participants…”

 

Revision of Scope

 

Based on the description you have provided; your request is too broad. We
are seeking your help to narrow the scope of your request so that we can
provide the documents you are seeking. 

 

Reasons why the request is too broad:

o The term used within the scope of your request ‘…all documents,
guidelines, policies and internal communication…” can capture a large
number of documents, including documents contained within individual
participant files.
o The term ‘all documents’ is unclear, in order to locate the documents
that you are seeking we require additional information about the
documents you are seeking when using the term ‘all documents’.

 

You might consider revising the scope of your request to:  

o Guidelines, assessment tools and policies relating to the
determination and approval of funding for dietetic supports for NDIS
participants.

 

Alternatively, please provide further information to assist us in
conducting a search to locate the specific documents you are requesting:

o What documents you are requesting when using the term all documents?
o What internal communication you are seeking? (i.e. from staff member
A to staff member B specifically about subject)

 

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 21 March 2025. This
30-day period expires on 22 April 2025.

 

We apologise for the delay in processing your request, it is currently
taking us a little longer than 30 days to process FOI requests.

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [11][NDIA request email].

 

Regards

 

Megan

Freedom of Information Officer 

Information Release, Privacy and Legal Operations Branch

Reviews and Information Release Division

National Disability Insurance Agency 

E [12][NDIA request email]    

[13]NDIA logo 

[14]LGBTIQA+ rainbow graphic 

[15]A white sign with green text Description automatically generated

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Gemma Jones please sign in and let everyone know.