Documents relelating to the multiple failures of Melbourne to Sydney 624 Train Service on 24 Nov 2018

Richard Smith made this Government Information (Public Access) request to NSW TrainLink

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, NSW TrainLink should have responded by now (details). You can complain by requesting an internal review.

Dear NSW TrainLink (Transport for NSW (TfNSW)),

Importance of access to reliable Public Transport

The provision & access to efficient public transport for the most vulnerable in our community is an important part of the role of government. How well government undertakes and plans to discharge this duty is a matter of great public interest.

As per s12 of the Act, information relating to promoting open discussion of public affairs, enhancing Government accountability and ensuring the effective oversight of the expenditure of public funds are areas that the Parliament has recognised as being of general public interest.

The provision of a train service between the two most economically and culturally important cities in Australia is an important part of NSW's economy and international reputation. Train services throughout the world, and in particular in the EU and increasingly Asia, signify the strength and capability of a society based on the ability to provide high levels of reliability and safety of long distance train services.

It is a realistic expectation of the public and taxpayers of NSW that this train service between Melbourne and Sydney be run reliably and safely.

Issues relating to 624 train service Melbourne to Sydney on 24th November 2018

The NSW TrainLink 624 train service which departed Melbourne's Southern Cross station on or about 8:30am Saturday 24th November 2018 experienced multiple mechanical failures to not one but both of the locomotives powering this train.

These mechanical failures resulted in the train running slower than normal and also being stopped on multiple occasions, including in Wangaratta and then finally being stopped in Wagga Wagga where all passengers had to disembark and complete their journey on coaches.

Passengers were advised at Wangaratta that the train could not proceed normally but that coaches were unable to be arranged and that they had to wait at Wangaratta for repairs to be made. They were also advised that the only spare locomotives suitable were located in Sydney.

The train then proceeded 2 hours late to Wagga Wagga where the train service was prematurely terminated and passengers where transferred to coaches.

Passengers finally arrived at Sydney Central station after midnight, more than 3.5 hours later than the scheduled arrival time of 20:01.

Link to current timetable is


I therefore make an access application to request access to the following Government Information:

a) Documents relating to the maintenance records (summary of preventative maintenance procedures and other faults rectified) of each of the locomotives on train service 624 which departed Melbourne's Southern Cross station on or about 8:30am Saturday 24th November 2018 for the preceding 24 months (i.e. from 24 November 2016 to 24 November 2018); and

b) Documents relating to any maintenance inspections (either planned or unplanned) of each of the locomotives on train service 624 which departed Melbourne's Southern Cross station on or about 8:30am Saturday 24th November 2018 for the preceding 24 months (i.e. from 24 November 2016 to 24 November 2018); and

c) Documents relating to the aborted attempt to arrange bus transportation at Wangaratta; and

d) Documents relating to the investigation & rectification of the failure of each locomotive on 24 November 2018; and

e) Documents relating to the total cost of providing short notice coach transportation of passengers from Wagga Wagga to Central Station; and

f) Documents relating to historical reduction in reliability caused by mechanical failures of the Melbourne to Sydney train service over the period 1 June 2013 - 24 November 2018.

This information will allow the promotion of open discussion of public affairs, enhance Government accountability and ensuring the effective oversight of the expenditure of public funds, which are all areas of public interest.

If this can be answered as informal request, please do so.

Otherwise, please proceed with this as a formal Access Application request under the NSW Freedom of Information principles & framework, i.e. the Government Information (Public Access) Act 2009 & other associated guidelines and regulations.

Electronic Communication

As provided for in s72(2) of the Act, I request that all correspondence relating to this request for government information be conducted via email.

However, in order to satisfy the requirements of the Act, I enclose a mailing address below:

P O Box K606
NSW 1240

I do not wish for any correspondence relating to this request to be sent via mail.

Request for waiver of Application Charge

I formally request for a full waiver, and or discount on the application charge for this Access Application on the grounds of financial hardship.

I detail my reasons below.

I have a fixed income and the discretionary component of my income that is allocated to food each week is $124. The charges imposed, being $30, represent some 24% of my weekly food budget.

I submit to TfNSW that the payment of the Charge of $30, or part of it, would cause significant financial hardship to me as the amount of $30 represents in excess of 1 and a half days of my weekly food budget. In choosing to progress my GI(PA) FOI request, I would have to go without purchasing food for more than 1 day, or forgo other discretionary items of spending to take the place of sustenance.

I look forward to hearing from NSW TrainLink.

Yours faithfully,

Richard Smith

Information, NSW TrainLink

Thank you for contacting the Information & Privacy Unit, Transport for

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
| OPAL | Phone - 136 725 |
| School Student Transport | Phone - 131 500 |
| Scheme | |
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
| Bus licensing | Phone - 131 500 |
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |


This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really


Visible links

Information, NSW TrainLink

Morning Mr Smith,

Thank you for contacting the Information Access Unit, Transport for NSW.

You can lodge an Access Application under the Government Information (Public Access) Act 2009 (GIPA Act)

You may make an online application
and there is an application fee of $30, should you wish to lodge the application.

Transport for NSW agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

Please review the TfNSW website information prior to making an application. Please note that an application will not guarantee access to the requested information.


Information Access Unit
Legal, Privacy & Information Access
Transport for NSW

T 02 8202 3768
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at

show quoted sections