Internal Procedure documents and policy regarding communicating with clients who are homeless
Dear Department of Human Services,
I would like to access any documents that fit this criteria:
Internal Procedure Documents
Policy Documents
relating to the Department of Human Services, Child Support Program, communicating with clients who have advised that they are:
Homeless
Do not have a physical address to send correspondence physically,
And who may have nominated an email address as an address for correspondence.
Yours faithfully,
Keith Owen
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Dear Mr Owen
Please find attached correspondence in relation to your freedom of
information request.
Kind regards
Doug
Freedom of Information Practitioner
Freedom of Information Team
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services
[1][email address]
[2]cid:image001.png@01D45F2B.4411B2B0
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Locutus Sum left an annotation ()
Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more information (or money!) is needed before the request will be processed. With this request, I have put the response in the category of "refused" because it is some time since the agency responded and the applicant does not appear to have made a follow-up. It is possible that a follow-up has been made by the ordinary post or by private email but Right to Know has not heard anything about this. Even if the applicant did not follow-up agency questions, it does not mean that the agency will refuse the request when an application is made in the correct (required) manner.