Services Australia

Part of the Social Services portfolio and a Federal authority

Do not request personal information using this site. Why?

Services Australia is an Australian Government agency which is responsible for delivering a range of welfare, social services, health services and other services for the Australian Government.

345 requests
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KPI reduction to 5 minutes
Response by Services Australia to O on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Alleged Medicare fraud in immigration detention facilities
Response by Services Australia to Edward Pellew on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Escalated Customer Learning Reference Group Documents
Response by Services Australia to Darren O'Donovan on .
Dear Frank N Fearless,   I am writing to provide you with an update on your Freedom of Information request to Services Australia (the Agency) as f...
Documents regarding the 2014 proactive release of the 'aus.gov.au' Privacy Impact Assessment
Response by Services Australia to Steven Roddis on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
PIA 57785 Copilot - MS Teams and transcription use cases
Follow up sent to Services Australia by Steven Roddis on .
Apologies I misread the deadline, I agree to the 20 day extension. Yours faithfully, Steven Roddis
FOI Request: Access to Data Sharing Agreements and Related Documents
Response by Services Australia to Trent Morrison-Francis on .
/O=EXCHANGELABS/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=E7A6A112248640B0AEC093B311B9DAFE-KFC205 would like to recall the me...
Non-Take up of Social Security
Response by Services Australia to Frank N Fearless on .
Dear Frank N Fearless,               Please find attached the decision letter and documents relating to your request for access to documents held...
Defective Administration in the Robodebt Scheme
Response by Services Australia to Kath Madgwick on .
Dear Kathleen   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia...
First Contact Service Offer (FCSO) workflow 106-03010000
Request to Services Australia by Ben Fairless. Annotated by Ben Fairless on .
https://www.righttoknow.org.au/request/operational_blueprint_documents#incoming-36428
myGov Code Generator app: source code and technical documentation
Request to Services Australia by Fraser Tweedale. Annotated by Fraser Tweedale on .
OAIC punted under s 54W(b). I can now apply directly to the ART, and intend to do so. OAIC decision letter: https://frase.id.au/foi/2021-07-05_Servi...
International portability assessments procedures
Response by Services Australia to Lei Ying on .
Dear Lei   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...
Request for Documents under Operational Blueprint
Response by Services Australia to Jerry on .
Dear Jerry,   Please find attached the Statement of Reasons and documents regarding your request for access to documents held by Services Australi...
Enterprise architect recruitment pilot: labour market analysis
Response by Services Australia to MatureData on .
Dear MatureData,                 Please find attached the decision letter and documents relating to your request for access to documents held by S...
Contact Centre/Telephony system information
Response by Services Australia to Jimp on .
Attention: Jim P             Please find attached the decision letter and document relating to your request for access to documents held by Servic...
Unacceptable behaviour by customers towards staff in 2023 and 2024.
Response by Services Australia to Alan ASHMORE on .
Dear Alan,   I refer to your request received by Services Australia (the Agency) on 12 April 2025 for the following:   I am seeking for the ye...
Request for Statistics Relating to Child Support and Mental Health Outcomes
Response by Services Australia to Eli J. North on .
Dear Eli,   Please find attached important correspondence in relation to your FOI request.   If you have any questions or are unable to open t...
Centrelink online accounts locked by staff due to unauthorised use
Response by Services Australia to Frankly Speaking on .
Dear Frankly Speaking,   I refer to your correspondence received by Services Australia (the Agency) on 28 August 2024, requesting the following:...
Senior Executive Exclusive Airline Lounge Memberships
Response by Services Australia to Mr Squiggle on .
Dear Mr Squiggle,                 Please find attached the decision letter and documents relating to your request for access to documents held by...
Documents Relating to the MyService Vulnerability Managed by Services Australia
Response by Services Australia to noseyrosey on .
Dear Nosey Rosey   Thank you for your email below.   Regrettably, the Agency was unable to reach a decision on your Internal Review within the...
Restoration of Disability Support Pension (DSP) 008-03130020
Response by Services Australia to Joseph Butts on .
Attention: Joseph Butts             Please find attached the decision letter and document relating to your request for access to documents held by...
Documents Relating to Access to the Verification of Entitlement (VoE) System at Services Australia
Response by Services Australia to noseyrosey on .
Dear Sir / Madam   Please find attached a statement of reasons in relation to your request for internal review of a made by Services Australia und...
Decision and Documents approved for release LEX 81846
Response by Services Australia to Frank N Fearless on .
Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Operational Blueprint info
Response by Services Australia to James on .
Attention: James             Please find attached the decision letter and documents relating to your request for access to documents held by Servi...
Understanding the April 2024 Debt Pause Cohort
Response by Services Australia to Frank N Fearless on .
Dear Frank N Fearless,   Please find attached the Statement of Reasons letter and documents relating to your request for access to documents held...
Mobility Allowance (MOB) Operational Information
Response by Services Australia to Samantha Acker on .
Dear Samantha Acker,             Please find attached the decision letter and documents relating to your request for access to documents held by S...

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