Services Australia

Request for denial statistics — opt-out applications from mandatory income management in NT (Dec 2021–Nov 2025)

Response by Services Australia to Peter Pav on January 06, 2026.

Dear Peter, I am writing to provide you with an update on your Freedom of Information request to Services Australia (the Agency) as follows: ...

details of an information security breach committed by Services Australia legal subcontractors in 2025

Response by Services Australia to Anatoly Kern on December 22, 2025.

Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...

Legal compliance and remediation program

Response by Services Australia to Frank N Fearless on December 23, 2025.

Dear Frank N Fearless, I am writing in regards to your Freedom of Information request to Services Australia (the Agency), LEX 89050. On 17...

PIA 57785 Copilot - MS Teams and transcription use cases

Response by Services Australia to Steven Roddis on December 19, 2025.

Dear Mr Roddis, Please find attached a copy of the Internal Review Decision letter dated 19 December 2025, in relation to your request for inter...

Documents regarding the 2014 proactive release of the 'aus.gov.au' Privacy Impact Assessment

Response by Services Australia to Steven Roddis on December 18, 2025.

Dear Steven, I am writing to provide you with an update on your Freedom of Information request to Services Australia (the Agency) as follows:...

Services Australia Customer Experience Standard

Response by Services Australia to Ben Fairless on December 13, 2025.

Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...

KPI reduction to 5 minutes

Response by Services Australia to O on December 12, 2025.

Dear Anonymous (Right to Know), Please find attached the decision letter relating to your request for access to documents held by...

AI usage

Response by Services Australia to Peter Pav on December 12, 2025.

Dear Peter Pav Please find attached the decision relating to your request for access to documents held by Services Australia under t...

Alleged Medicare fraud in immigration detention facilities

Response by Services Australia to Edward Pellew on December 10, 2025.

Dear Mr Pellew, Please find attached the decision letter in relation to your request for internal review of an FOI decision under the Freedom of...

Escalated Customer Learning Reference Group Documents

Response by Services Australia to Darren O'Donovan on December 10, 2025.

Attention: Frank N Fearless Please find attached the statement of reasons letter and documents relating to your request for access t...

Non-Take up of Social Security

Response by Services Australia to Frank N Fearless on September 08, 2025.

Dear Frank N Fearless, Please find attached the decision letter and documents relating to your request for access to documents held...

Child Support and

Response by Services Australia to Michael Betts on November 27, 2025.

Dear Michael, Please find attached a formal consultation letter relating to your request for access to documents held by Services Australia unde...

FOI - Requesting Recording interactions from 2019 - 2024

Follow up sent to Services Australia by Whaiel Hijazin on November 10, 2025.

“I agree to a 30 day extension of time” Yours faithfully, Whaiel Hijazin

FOI Request: Access to Data Sharing Agreements and Related Documents

Response by Services Australia to Trent Morrison-Francis on November 07, 2025.

Dear Mr Morrison-Francis, Please find attached the Agency’s updated submissions response to OAIC’s request that Services Australia provide furth...

Defective Administration in the Robodebt Scheme

Response by Services Australia to Kath Madgwick on June 30, 2025.

Dear Kathleen Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia...

First Contact Service Offer (FCSO) workflow 106-03010000

Request to Services Australia by Ben Fairless. Annotated by Ben Fairless on June 16, 2025.

https://www.righttoknow.org.au/request/operational_blueprint_documents#incoming-36428

myGov Code Generator app: source code and technical documentation

Request to Services Australia by Fraser Tweedale. Annotated by Fraser Tweedale on June 12, 2025.

OAIC punted under s 54W(b). I can now apply directly to the ART, and intend to do so. OAIC decision letter: https://frase.id.au/foi/2021-07-05_Servi...

International portability assessments procedures

Response by Services Australia to Lei Ying on May 28, 2025.

Dear Lei Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...

Request for Documents under Operational Blueprint

Response by Services Australia to Jerry on May 22, 2025.

Dear Jerry, Please find attached the Statement of Reasons and documents regarding your request for access to documents held by Services Australi...

Enterprise architect recruitment pilot: labour market analysis

Response by Services Australia to MatureData on May 12, 2025.

Dear MatureData, Please find attached the decision letter and documents relating to your request for access to documents held by S...

Contact Centre/Telephony system information

Response by Services Australia to Jimp on May 15, 2025.

Attention: Jim P Please find attached the decision letter and document relating to your request for access to documents held by Servic...

Unacceptable behaviour by customers towards staff in 2023 and 2024.

Response by Services Australia to Alan ASHMORE on April 16, 2025.

Dear Alan, I refer to your request received by Services Australia (the Agency) on 12 April 2025 for the following: I am seeking for the ye...

Request for Statistics Relating to Child Support and Mental Health Outcomes

Response by Services Australia to Eli J. North on April 24, 2025.

Dear Eli, Please find attached important correspondence in relation to your FOI request. If you have any questions or are unable to open t...

Centrelink online accounts locked by staff due to unauthorised use

Response by Services Australia to Frankly Speaking on September 05, 2024.

Dear Frankly Speaking, I refer to your correspondence received by Services Australia (the Agency) on 28 August 2024, requesting the following:...

Senior Executive Exclusive Airline Lounge Memberships

Response by Services Australia to Mr Squiggle on April 04, 2025.

Dear Mr Squiggle, Please find attached the decision letter and documents relating to your request for access to documents held by...

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