Services Australia

Part of the Social Services portfolio and a Federal authority

Do not request personal information using this site. Why?

Services Australia is an Australian Government agency which is responsible for delivering a range of welfare, social services, health services and other services for the Australian Government.

349 requests
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Alleged Medicare fraud in immigration detention facilities
Response by Services Australia to Edward Pellew on .
Dear Mr Pellew,   Please find attached an acknowledgement letter dated 24 November 2025 in relation to your request for internal review of the Fre...
PIA 57785 Copilot - MS Teams and transcription use cases
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis,   Please find attached an acknowledgement letter dated 24 November 2025 in relation to your request for internal review of the Fre...
Documents regarding the 2014 proactive release of the 'aus.gov.au' Privacy Impact Assessment
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis   Please find attached a letter relating to your request for access to documents held by Services Australia under the Freedom of In...
Request for denial statistics — opt-out applications from mandatory income management in NT (Dec 2021–Nov 2025)
Clarification sent to Services Australia by Peter Pav on .
Subject: Response to FOI Extension Proposal – Request Thank you for your acknowledgement of my Freedom of Information request. I do not agree t...
AI usage
Clarification sent to Services Australia by Peter Pav on .
Subject: Response to FOI Extension Proposal – Request [insert reference number] Thank you for your acknowledgement of my Freedom of Information re...
KPI reduction to 5 minutes
Response by Services Australia to O on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
FOI - Requesting Recording interactions from 2019 - 2024
Follow up sent to Services Australia by Whaiel Hijazin on .
“I agree to a 30 day extension of time” Yours faithfully, Whaiel Hijazin
FOI Request: Access to Data Sharing Agreements and Related Documents
Response by Services Australia to Trent Morrison-Francis on .
Dear Mr Morrison-Francis,   Please find attached the Agency’s updated submissions response to OAIC’s request that Services Australia provide furth...
Child Support and
Response by Services Australia to Michael Betts on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Escalated Customer Learning Reference Group Documents
Response by Services Australia to Darren O'Donovan on .
Dear Frank N Fearless,   I am writing to provide you with an update on your Freedom of Information request to Services Australia (the Agency) as f...
Non-Take up of Social Security
Response by Services Australia to Frank N Fearless on .
Dear Frank N Fearless,               Please find attached the decision letter and documents relating to your request for access to documents held...
Defective Administration in the Robodebt Scheme
Response by Services Australia to Kath Madgwick on .
Dear Kathleen   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia...
First Contact Service Offer (FCSO) workflow 106-03010000
Request to Services Australia by Ben Fairless. Annotated by Ben Fairless on .
https://www.righttoknow.org.au/request/operational_blueprint_documents#incoming-36428
myGov Code Generator app: source code and technical documentation
Request to Services Australia by Fraser Tweedale. Annotated by Fraser Tweedale on .
OAIC punted under s 54W(b). I can now apply directly to the ART, and intend to do so. OAIC decision letter: https://frase.id.au/foi/2021-07-05_Servi...
International portability assessments procedures
Response by Services Australia to Lei Ying on .
Dear Lei   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...
Request for Documents under Operational Blueprint
Response by Services Australia to Jerry on .
Dear Jerry,   Please find attached the Statement of Reasons and documents regarding your request for access to documents held by Services Australi...
Enterprise architect recruitment pilot: labour market analysis
Response by Services Australia to MatureData on .
Dear MatureData,                 Please find attached the decision letter and documents relating to your request for access to documents held by S...
Contact Centre/Telephony system information
Response by Services Australia to Jimp on .
Attention: Jim P             Please find attached the decision letter and document relating to your request for access to documents held by Servic...
Unacceptable behaviour by customers towards staff in 2023 and 2024.
Response by Services Australia to Alan ASHMORE on .
Dear Alan,   I refer to your request received by Services Australia (the Agency) on 12 April 2025 for the following:   I am seeking for the ye...
Request for Statistics Relating to Child Support and Mental Health Outcomes
Response by Services Australia to Eli J. North on .
Dear Eli,   Please find attached important correspondence in relation to your FOI request.   If you have any questions or are unable to open t...
Centrelink online accounts locked by staff due to unauthorised use
Response by Services Australia to Frankly Speaking on .
Dear Frankly Speaking,   I refer to your correspondence received by Services Australia (the Agency) on 28 August 2024, requesting the following:...
Senior Executive Exclusive Airline Lounge Memberships
Response by Services Australia to Mr Squiggle on .
Dear Mr Squiggle,                 Please find attached the decision letter and documents relating to your request for access to documents held by...
Documents Relating to the MyService Vulnerability Managed by Services Australia
Response by Services Australia to noseyrosey on .
Dear Nosey Rosey   Thank you for your email below.   Regrettably, the Agency was unable to reach a decision on your Internal Review within the...
Restoration of Disability Support Pension (DSP) 008-03130020
Response by Services Australia to Joseph Butts on .
Attention: Joseph Butts             Please find attached the decision letter and document relating to your request for access to documents held by...
Documents Relating to Access to the Verification of Entitlement (VoE) System at Services Australia
Response by Services Australia to noseyrosey on .
Dear Sir / Madam   Please find attached a statement of reasons in relation to your request for internal review of a made by Services Australia und...

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