Services Australia

Part of the Social Services portfolio and a Federal authority

352 requests
Make a Freedom of Information request to this authority
details of an information security breach committed by Services Australia legal subcontractors in 2025
Response by Services Australia to Anatoly Kern on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Services Australia Customer Experience Standard
Response by Services Australia to Ben Fairless on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
AI usage
Response by Services Australia to Peter Pav on .
Dear Peter Pav               Please find attached the decision relating to your request for access to documents held by Services Australia under t...
KPI reduction to 5 minutes
Response by Services Australia to O on .
Dear Anonymous (Right to Know),                 Please find attached the decision letter relating to your request for access to documents held by...
Alleged Medicare fraud in immigration detention facilities
Response by Services Australia to Edward Pellew on .
Dear Mr Pellew,   Please find attached the decision letter in relation to your request for internal review of an FOI decision under the Freedom of...
Escalated Customer Learning Reference Group Documents
Response by Services Australia to Darren O'Donovan on .
Attention: Frank N Fearless               Please find attached the statement of reasons letter and documents relating to your request for access t...
Legal compliance and remediation program
Response by Services Australia to Frank N Fearless on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Request for denial statistics — opt-out applications from mandatory income management in NT (Dec 2021–Nov 2025)
Response by Services Australia to Peter Pav on .
Thank you for contacting the Freedom of Information (FOI) team of Services Australia (the Agency). This email acknowledges your correspondence and p...
Non-Take up of Social Security
Response by Services Australia to Frank N Fearless on .
Dear Frank N Fearless,               Please find attached the decision letter and documents relating to your request for access to documents held...
PIA 57785 Copilot - MS Teams and transcription use cases
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis,   Please find attached an acknowledgement letter dated 24 November 2025 in relation to your request for internal review of the Fre...
Child Support and
Response by Services Australia to Michael Betts on .
Dear Michael,   Please find attached a formal consultation letter relating to your request for access to documents held by Services Australia unde...
Documents regarding the 2014 proactive release of the 'aus.gov.au' Privacy Impact Assessment
Response by Services Australia to Steven Roddis on .
Dear Mr Roddis   Please find attached a letter relating to your request for access to documents held by Services Australia under the Freedom of In...
FOI - Requesting Recording interactions from 2019 - 2024
Follow up sent to Services Australia by Whaiel Hijazin on .
“I agree to a 30 day extension of time” Yours faithfully, Whaiel Hijazin
FOI Request: Access to Data Sharing Agreements and Related Documents
Response by Services Australia to Trent Morrison-Francis on .
Dear Mr Morrison-Francis,   Please find attached the Agency’s updated submissions response to OAIC’s request that Services Australia provide furth...
Defective Administration in the Robodebt Scheme
Response by Services Australia to Kath Madgwick on .
Dear Kathleen   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia...
First Contact Service Offer (FCSO) workflow 106-03010000
Request to Services Australia by Ben Fairless. Annotated by Ben Fairless on .
https://www.righttoknow.org.au/request/operational_blueprint_documents#incoming-36428
myGov Code Generator app: source code and technical documentation
Request to Services Australia by Fraser Tweedale. Annotated by Fraser Tweedale on .
OAIC punted under s 54W(b). I can now apply directly to the ART, and intend to do so. OAIC decision letter: https://frase.id.au/foi/2021-07-05_Servi...
International portability assessments procedures
Response by Services Australia to Lei Ying on .
Dear Lei   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...
Request for Documents under Operational Blueprint
Response by Services Australia to Jerry on .
Dear Jerry,   Please find attached the Statement of Reasons and documents regarding your request for access to documents held by Services Australi...
Enterprise architect recruitment pilot: labour market analysis
Response by Services Australia to MatureData on .
Dear MatureData,                 Please find attached the decision letter and documents relating to your request for access to documents held by S...
Contact Centre/Telephony system information
Response by Services Australia to Jimp on .
Attention: Jim P             Please find attached the decision letter and document relating to your request for access to documents held by Servic...
Unacceptable behaviour by customers towards staff in 2023 and 2024.
Response by Services Australia to Alan ASHMORE on .
Dear Alan,   I refer to your request received by Services Australia (the Agency) on 12 April 2025 for the following:   I am seeking for the ye...
Request for Statistics Relating to Child Support and Mental Health Outcomes
Response by Services Australia to Eli J. North on .
Dear Eli,   Please find attached important correspondence in relation to your FOI request.   If you have any questions or are unable to open t...
Centrelink online accounts locked by staff due to unauthorised use
Response by Services Australia to Frankly Speaking on .
Dear Frankly Speaking,   I refer to your correspondence received by Services Australia (the Agency) on 28 August 2024, requesting the following:...
Senior Executive Exclusive Airline Lounge Memberships
Response by Services Australia to Mr Squiggle on .
Dear Mr Squiggle,                 Please find attached the decision letter and documents relating to your request for access to documents held by...

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