Lost RIng

Response to this request is long overdue. By law, under all circumstances, Sydney Trains should have responded by now (details). You can complain by requesting an internal review.

Dear Sydney Trains,I lost a thin gold ring with a flower made of stones on it on the 24th of July, 2023 at 10:33 am. I was on the T8 line, heading to Macarthur and was on the train, first carriage seated on the 3rd seat to the left ( in the two people seats) when this occurred. The ring hasn't been found yet and was very valuable to me. If you could, could you check CCTV footage to see where it went?

Yours faithfully,

Ishika Zaman

Information, Sydney Trains

Thank you for contacting the Information Access Unit, Transport for NSW.  

 Please note that this unit deals with:  

* enquiries and requests for information under the [1]Government
Information (Public Access) Act 2009 (GIPA Act). 
* Information requests from other Agencies under statutory power of
* Subpoenas. 


If your request is not about one of the above items, please re-direct your
enquiry to any of the following Customer Service areas: 


Complaints and Feedback
  [2]Click here to find the form to submit 

Corporate switchboard
phone number and 02 8202 2200  [3]Contact us  
website link 

NSW Driver Licence,
Vehicle Registration, 13 77 88  [4]https://www.service.nsw.gov.au/service-c...
Photo Card and oth

NSW Live Traffic Cameras available online at:  



NSW Roads -  CCTV  
Past 24 Hours images, time lapses of footage available at: 




Driving Test          [7]https://www.service.nsw.gov.au/search-re...

General feedback form  [8]Feedback form 
General transport 131 500  [9]Transport Info website 

GIPA Application [10]https://www.transport.nsw.gov.au/about-u...


Medical Assessment [11][email address


Motor Vehicle
Accidents/ Vessel 02 6640 2821  [12]Webpage 
Accidents – Request
from a Solicitor 


OPAL  13  67 25  [13]OPAL Info 

School Student  
Transport Scheme  For email enquiries fill in the [14]Feedback form 
PO Box K659
   Haymarket NSW 1240 

  Manager, Network Operations 

Traffic Light Phasing  Transport Management Centre 

   PO Box 1625 

Strawberry Hills NSW 2012 

Transport Management
Centre  02 8396 1400  [15]Feedback form 

CCTV requests 


Kind regards,  

Information Access Unit  

Legal, Privacy & Internal Audit 

Corporate Services
Transport for NSW  

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Information, Sydney Trains

Dear Ishika,

Thank you for contacting the Information Access Unit, Transport for NSW (TfNSW).

This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act (GIPA).

You may request access to CCTV informally to TfNSW by: https://www.transport.nsw.gov.au/system/....

Sydney Trains retains CCTV for a maximum of 14 days, after which it may no longer be available.

Once the request for CCTV is located, you will be contacted by email and requested to apply for the information formally under GIPA.

Upon receipt of your application, agencies are required to decide an application within 20 working days (subject to any suspension or extension required).

Information regarding the application process and fees can be found on our website at the following link+ADs- https://www.transport.nsw.gov.au/about-u...
- online application https://www.transport.nsw.gov.au/about-u....

Generally, access to CCTV footage (if held) is only provided by enabling a person to view the footage.

Please note that an application will not guarantee access to the requested information.

I hope this information is of assistance.

Kind regards,

Grace Fong
Resource +ACY- Compliance Support Officer
Legal, Privacy +ACY- Internal Audit
Corporate Services
Transport for NSW

T (02) 9983 2278 T (02) 9549 9904 (IAU Switch)


PO Box K659

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