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OFFICIAL

Dear Mr Fairless,

Freedom of Information Request No: 2026-00183

We refer to your request for access to documents under the Freedom of Information Act 1982 (Cth) (FOI Act). You have told us that you are seeking:

+IBwgJg-a document that provides the number of complaints in the previous 12 months about missed deliveries. I would like the number broken down as follows
- complaints per state
- complaints per month
- complaints based on if the delivery person was an employee or contractor.+ACI-

We received your request on 21 August 2025 and the 30-day statutory period for processing your request commenced from the day after that date. You should therefore expect a decision from Australia Post+IBk-s FOI Officer by 22 September 2025. The period of 30 days may be extended if we need to consult third parties, impose a charge or for other reasons. We will advise you if this happens.
Please note that information released under the FOI Act may later be published online on our disclosure log https://auspost.com.au/about-us/corporat... subject to certain exemptions (for example, personal information will not be published where this would be unreasonable).

We will contact you using the email address you have provided. If you have any questions, please contact Australia Post+IBk-s FOI Team by email at foi+AEA-auspost.com.au.

Regards,

Freedom of Information Team
Australia Post

OFFICIAL
-----Original Message-----
From: Ben Fairless +ADw-foi+-request-13525-ca85ff8e+AEA-righttoknow.org.au+AD4-
Sent: Thursday, 21 August 2025 12:06 PM
To: foi +ADw-foi+AEA-auspost.com.au+AD4-
Subject: Freedom of Information request - Missed Delivery Complaints

+AFs-You don't often get email from foi+-request-13525-ca85ff8e+AEA-righttoknow.org.au. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... +AF0-

Dear Australian Postal Corporation,

I request a document that provides the number of complaints in the previous 12 months about missed deliveries. I would like the number broken down as follows
- complaints per state
- complaints per month
- complaints based on if the delivery person was an employee or contractor.

I specifically exclude as irrelevant any personal information of members of the public and employees and contractors of Australia Post.

If such a document does not exist, I request a document be created that contains the above information under s17 of the Freedom of Information Act 1982.

I am happy to refine my request if parts of the request may be difficult to fulfil. I am also open to having my request processed administratively. Please reply to this email if this is possible, otherwise consider this a formal FOI request.

Yours faithfully,

Ben Fairless

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Australia Post is committed to providing our customers with excellent service. If we can assist you in any way please telephone 13 13 18 or visit our website.
The information contained in this email communication may be proprietary, confidential or legally professionally privileged. It is intended exclusively for the individual or entity to which it is addressed. You should only read, disclose, re-transmit, copy, distribute, act in reliance on or commercialise the information if you are authorised to do so. Australia Post does not represent, warrant or guarantee that the integrity of this email communication has been maintained nor that the communication is free of errors, virus or interference.
If you are not the addressee or intended recipient please notify us by replying direct to the sender and then destroy any electronic or paper copy of this message. Any views expressed in this email communication are taken to be those of the individual sender, except where the sender specifically attributes those views to Australia Post and is authorised to do so.
Please consider the environment before printing this email.

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