Thank you for your email to the Fair Work Ombudsman’s Freedom of
Information mailbox.

This mailbox only accepts Freedom of Information requests and emails
related to such requests. If your email is not a Freedom of Information
request or does not relate to an existing Freedom of Information request,
your email will not be actioned.

In most cases, answers to your workplace questions/concerns can be found
on the [1]Fair Work Ombudsman’s website or by using one of the [2]free
online tools.

If you wish to raise/discuss a workplace issue with the Office of the Fair
Work Ombudsman, you may do so by contacting the Customer Service Line on
13 13 94 between 8:00 am – 5:30 pm Monday to Friday (except for public
holidays) or by lodging an [3]online enquiry.

Notice:

The information contained in this email message and any attached files may
be confidential information, and may also be the subject of legal
professional privilege. If you are not the intended recipient any use,
disclosure or copying of this email is unauthorised. If you received this
email in error, please notify the sender by contacting the department's
switchboard on 1300 488 064 during business hours (8:30am - 5pm Canberra
time) and delete all copies of this transmission together with any
attachments.

References

Visible links
1. https://www.fairwork.gov.au/
2. https://www.fairwork.gov.au/workplace-pr...
3. https://www.fairwork.gov.au/about-us/con...

OFFICIAL: Sensitive//Personal Privacy

Our reference – IA-2506

Your reference – foi+request-13246-d02e23f9

Dear Dean Allmark

I confirm receipt of your Freedom of Information (FOI) request dated 30
May 2025 for information held by the Office of the Fair Work Ombudsman
(FWO).

We have commenced processing your request and will be in contact in due
course.

Please direct any further correspondence about this request via email to
[FWO request email], quoting reference IA-2506.

Sincerely

Jennifer Wockner | Senior Information Governance Officer, Information
Governance

Corporate Services

OFFICE OF THE Fair Work Ombudsman

www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [1]subscribe to email
updates

OFFICIAL: Sensitive//Personal Privacy

-----Original Message-----
From: Dean Allmark <[FOI #13246 email]>
Sent: Friday, 30 May 2025 10:59 PM
To: FWO - FOI Requests <[email address]>
Subject: Freedom of Information request - Number of Enquiries To The Fair
Work Ombudsman Regarding Eastern Guruma Pty Ltd

**************************************************************************

CAUTION: This email originated from outside of the organisation. Do not
click links or open attachments unless you recognise the sender and know
the content is safe.

**************************************************************************

Dear Fair Work Ombudsman,

1. Fair Work Ombudsman Request:

Provide the total number of complaints against Eastern Guruma Pty Ltd from
2020-2025, broken down by:

  * Complaint type (underpayment, probation disputes, unfair dismissal)

  * Cases closed because employee didn't meet Minimum Employment Period

- Copies of all compliance notices issued to Eastern Guruma for breaching
probation terms in Enterprise Agreements

Purpose: This information will help identify patterns of unlawful
probation practices affecting multiple workers.

Yours faithfully,

Dean Allmark

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[2][FOI #13246 email]

Is [3][FWO request email] the wrong address for Freedom of Information requests
to Fair Work Ombudsman? If so, please contact us using this form:

[4]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[5]https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

References

Visible links
1. https://www.fairwork.gov.au/website-info...
2. mailto:[FOI #13246 email]
3. mailto:[FWO request email]
4. https://www.righttoknow.org.au/change_re...
5. https://www.righttoknow.org.au/help/offi...

hide quoted sections

OFFICIAL: Sensitive//Personal Privacy

Our reference – IA-2506

Your reference – foi+request-13246-d02e23f9

Dear Dean Allmark

I refer to your Freedom of Information (FOI) request dated 30 May 2025 for
information held by the Office of the Fair Work Ombudsman (FWO).

Scope

1. Fair Work Ombudsman Request:

Provide the total number of complaints against Eastern Guruma Pty Ltd from
2020-2025, broken down by:

  * Complaint type (underpayment, probation disputes, unfair dismissal)

  * Cases closed because employee didn't meet Minimum Employment Period

- Copies of all compliance notices issued to Eastern Guruma for breaching
probation terms in Enterprise Agreements

Action Required

To assist the FWO identify documents falling within the scope of your
request, please confirm the relevant ABN number for the business “Eastern
Guruma Pty Ltd”

We would appreciate your response by close of business 4 June 2025.

Regards

Jennifer Wockner | Senior Information Governance Officer, Information
Governance

Corporate Services

OFFICE OF THE Fair Work Ombudsman

www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [1]subscribe to email
updates

The Fair Work Ombudsman acknowledges the Traditional Custodians of Country
throughout Australia and their continuing connection to land, waters,
skies and communities. We pay our respects to them, their Cultures, and
Elders past, present and future.

OFFICIAL: Sensitive//Personal Privacy

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

References

Visible links
1. https://www.fairwork.gov.au/website-info...

OFFICIAL: Sensitive//Personal Privacy
 
Dear Dean Allmark
 
I refer to your Freedom of Information (FOI) request dated 30 May 2025 for
information held by the Office of the Fair Work Ombudsman (FWO).
 
I confirm the search and retrieval for documents falling within the scope
of your request is underway.
 
Scope
 
1. Fair Work Ombudsman Request:
 
Provide the total number of complaints against Eastern Guruma Pty Ltd
from  2020-2025, broken down by:
 
  * Complaint type (underpayment, probation disputes, unfair dismissal)
 
  * Cases closed because employee didn't meet Minimum Employment Period
 
- Copies of all compliance notices issued to Eastern Guruma for breaching 
probation terms in Enterprise Agreements
 
Processing of your request
 
The 30-day statutory time period for processing this request commenced on
the day following the day on which your request was received (subsection
15(5) of the FOI Act). As the due date for a decision falls on a Sunday,
the due date will be Monday 30 June 2025(section 36(2) of the Acts
Interpretation Act 1901 (Cth)).
 
The due date may be extended in accordance with the FOI Act. The FWO will
notify you if there is any extension.
 
Consent to being identified as the FOI applicant
 
There may be a requirement to consult with affected third parties in
accordance with sections 27 and 27A if the FOI Act.
 
We can advise the affected third parties that you are the person who has
requested the information with your agreement. Providing your identity to
third parties may assist the affected third parties in making an informed
decision to agree or object to the release of information you have
requested. 
 
Please advise us if you agree to be identified as the FOI applicant.
 
Interpretation of Scope
 
I note that the scope of your request uses the word “complaint”.  The FWO
does not use the word “complaint” to refer to instances of contact made
between the Australian public and the FWO.
 
The FWO consider “complaints” to be where an enquiry to the FWO has been
referred to a Request for Assistance. If an individual requests access to
“complaints” clarification is to be sort from the individual that they
agree to the FWO’s interpretation of “complaints”.
 
 We are therefore intending to interpret the word “complaint” to mean
“Requests for assistance” (RfA). 
 
I have outlined below more information which will assist you to understand
the term “request for assistance”.  Can you please confirm that you are in
agreement with our interpretation.
 
Generally, an enquiry becomes a RfA when the following elements exist: 
 

* the enquiry is within FWO’s jurisdiction. 

* allegations relating to a minimum entitlement within an applicable
industrial instrument  
* the customer has attempted to resolve the issue directly at the
workplace level* and the issue remains unresolved. 
* the customer is seeking FWO involvement. 
* the customer understands the FWO will assess the allegations and
decide what (if any) response the FWO will take. 
* any decision will be based on the evidence and information provided. 
* the customer is willing to participate in the process and for the
employer to be contacted. 

 
The difference between an enquiry and a RFA 
 
Most interactions with the FWO begin as an enquiry. The moment an enquiry
‘becomes’ a RfA is when: 
 

* an assessment has been made; and 
* the enquiry is suitable for the RfA pathway; and 
* the enquiry is referred internally 

 
At the enquiry stage, a customer interaction will typically be handled by
Customer Service Delivery, including provision of guidance to first
resolve workplace problems within the workplace. When the enquiry becomes
an RfA, it is referred to the Assessment Team for review. 
 
There are key differences between what characterises a customer
interaction as an enquiry, compared to a RfA. The table below summarises
these key distinctions. 
 

Enquiry  Request for Assistance 
A party has information relating
to allegations of non-compliance
with a workplace law within OFWO
jurisdiction and are:  
* Customer is seeking advice which is
out of OFWO jurisdiction and * willing and ready to assist
enquiry can be referred externally  the OFWO by providing a
* Customer is seeking technical statement 
advice only, and their enquiry can * supported by the relevant
be answered by CSD (in conjunction legislations (i.e. Fair Work
with Senior Adviser/Coach/TLO if Act, industrial instrument)  
needed) without need for further * unable to resolve at the
OFWO intervention  workplace level or there are
* Customer is seeking further contributing factors to
assistance from the OFWO but has preventing this. 
not attempted to resolve the issue * within our regulatory
at the workplace level and there priorities These are not
are no circumstances /conditions minimum referral requirements
preventing this attempt  but are contributing referral
* Customer is seeking further factors 
assistance from the OFWO, but * seeking an outcome that the
customer is unwilling to OFWO’s investigative process
authenticate or unwilling to can deliver. For example - the
consent to RfA privacy questions  OFWOs investigation cannot
* Customer does not consent to the reinstate someone who believes
employer contact  they have been unfairly
* Customer is not ready for OFWO dismissed or make a judgement
intervention  whether they are an employee
* Customer is not available or vs a contractor) 
prepared to provide ongoing * Consenting to the OFWO
assistance to the OFWO in relation contacting the business they
to the enquiry  are making allegations against
and the OFWO privacy
questions 

 
Action Required
 
Please advise us if you agree:

* to be identified as the FOI applicant, and
* FWO’s interpretation of the scope of your request to mean “Requests
for assistance” (RfA). 

 
Please respond by cob on 16 June 2025. If you do not respond by this date
we will take the scope of your request to be for RfAs.  
 
Jennifer Wockner | Senior Information Governance Officer, Information
Governance
 
Corporate Services
OFFICE OF THE Fair Work Ombudsman
[1]www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [2]subscribe to
email updates
 
 
 
-----Original Message-----
From: Dean Allmark <[FOI #13246 email]>
Sent: Monday, 2 June 2025 2:28 PM
To: FWO - FOI Requests <[email address]>
Subject: Re: Update - Freedom of Information Request - IA-2506
[SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
 
**************************************************************************
CAUTION: This email originated from outside of the organisation. Do not
click links or open attachments unless you recognise the sender and know
the content is safe.
**************************************************************************
 
Dear FWO - FOI Requests,
 
Good afternoon
 
The ABN number is 68113717132
The ACN Number is  113717132
 
Yours sincerely,
 
Dean Allmark
 
-----Original Message-----
 
OFFICIAL: Sensitive//Personal Privacy
 
Our reference – IA-2506
 
Your reference – foi+request-13246-d02e23f9
 
 
 
Dear Dean Allmark
 
 
 
I refer to your Freedom of Information (FOI) request dated 30 May 2025
for  information held by the Office of the Fair Work Ombudsman (FWO).
 
 
 
Scope
 
1. Fair Work Ombudsman Request:
 
Provide the total number of complaints against Eastern Guruma Pty Ltd
from  2020-2025, broken down by:
 
  * Complaint type (underpayment, probation disputes, unfair dismissal)
 
  * Cases closed because employee didn't meet Minimum Employment Period
 
- Copies of all compliance notices issued to Eastern Guruma for breaching 
probation terms in Enterprise Agreements
 
 
 
Action Required
 
 
 
To assist the FWO identify documents falling within the scope of your 
request, please confirm the relevant ABN number for the business “Eastern 
Guruma Pty Ltd”
 
 
 
We would appreciate your response by close of business 4 June 2025.
 
 
 
Regards
 
 
 
Jennifer Wockner | Senior Information Governance Officer, Information 
Governance
 
 
 
Corporate Services
 
OFFICE OF THE Fair Work Ombudsman
 
[3]www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [1]subscribe to
email  updates
 
 
 
The Fair Work Ombudsman acknowledges the Traditional Custodians of
Country  throughout Australia and their continuing connection to land,
waters,  skies and communities. We pay our respects to them, their
Cultures, and  Elders past, present and future.
 
 
 
OFFICIAL: Sensitive//Personal Privacy
 
This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may
be  confidential information and may also be the subject of client legal
-  legal professional privilege. If you are not the intended recipient,
any  use, interference with, disclosure or copying of this material is 
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of 
them may be reproduced, adapted or transmitted without the written 
permission of the copyright owner.
 
If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the
message  or the attachments.
 
This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site
[4]www.fairwork.gov.au.
 
Please consider the environment before printing this email.
 
References
 
Visible links
1.
[5]https://www.fairwork.gov.au/website-info...
 
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #13246 email]
 
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://www.righttoknow.org.au/help/offi...
 
Please note that in some cases publication of requests and responses will
be delayed.
 
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
 
-------------------------------------------------------------------
 
OFFICIAL: Sensitive//Personal Privacy

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

References

Visible links
1. http://www.fairwork.gov.au/
2. https://www.fairwork.gov.au/website-info...
3. http://www.fairwork.gov.au/
4. http://www.fairwork.gov.au/
5. https://www.fairwork.gov.au/website-info...
6. mailto:[FOI #13246 email]
7. https://www.righttoknow.org.au/help/offi...

hide quoted sections

OFFICIAL: Sensitive//Personal Privacy

Dear Mr Allmark

I refer to your Freedom of Information requests submitted to the office of
Fair Work Ombudsman (FWO) on 30 May 2025 under the Freedom of Information
Act 1982 (FOI Act).

The FWO has identified documents within the scope of your requests that
contain information about a business, commercial or financial affairs of
third parties.

In accordance with section 27 of the FOI Act, the FWO is required to
consult with the relevant business before deciding whether to release the
information to you.

Consent to being identified as the FOI applicant

We can advise the affected third parties that you are the person who has
requested the information with your agreement. Providing your identity to
third parties may assist the affected third parties in making an informed
decision to agree or object to the release of information you have
requested. 

Please advise us if you agree to be identified as the FOI applicant by 20
June 2025.

The attached notice provides further information with regards to the
requirement to consult. 

Kind regards

Jennifer Wockner | Senior Information Governance Officer, Information
Governance

Corporate Services

OFFICE OF THE Fair Work Ombudsman

[1]www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [2]subscribe to
email updates

The Fair Work Ombudsman acknowledges the Traditional Custodians of Country
throughout Australia and their continuing connection to land, waters,
skies and communities. We pay our respects to them, their Cultures, and
Elders past, present and future.

OFFICIAL: Sensitive//Personal Privacy

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

References

Visible links
1. http://www.fairwork.gov.au/
2. https://www.fairwork.gov.au/website-info...

Dear Mr Allmark,

Please find attached the decision letter and document related to your
Freedom of Information request.

Kind regards

Information Governance Officer, Information Governance

Corporate Services

OFFICE OF THE Fair Work Ombudsman

E: [1][FWO request email]

The Fair Work Ombudsman acknowledges the Traditional Custodians of Country
throughout Australia and their continuing connection to land, waters and
community. We pay our respect to them, their Cultures, and Elders, past
and present.

[2]www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | [3]subscribe to
email updates

This email is sent by the Fair Work Ombudsman (ABN 43 884 188 232).
The information contained in this email message and any attachments may be
confidential information and may also be the subject of client legal -
legal professional privilege. If you are not the intended recipient, any
use, interference with, disclosure or copying of this material is
unauthorised and prohibited.
This email and any attachments are also subject to copyright. No part of
them may be reproduced, adapted or transmitted without the written
permission of the copyright owner.

If you have received this email in error, please immediately:
(1) notify the Fair Work Ombudsman by calling 13 13 94;
(2) notify the sender by return email;
(3) delete the message and any attachments from your system;
(4) destroy any printed copy; and
(5) do not disclose or use any of the information contained in the message
or the attachments.

This notice should not be removed from this email message.
There is no warranty that this email is error or virus free.
The Fair Work Ombudsman respects your privacy.
Our privacy policy can be accessed from our web site www.fairwork.gov.au.

Please consider the environment before printing this email.

References

Visible links
1. mailto:[FWO request email]
2. http://www.fairwork.gov.au/
3. https://www.fairwork.gov.au/website-info...