Opal card data

Jonathan B made this Government Information (Public Access) request to Sydney Trains

The request was refused by Sydney Trains.

From: Jonathan B

Delivered

Dear Sydney Trains,

Could you please supply the statistics obtained from the opal card system pertaining to usage on the Hunter line.

How many people per day, per month, where they tap on or off.

Please supply these reports for the last 12 months.

Yours faithfully,

Jon

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From: Information
Sydney Trains

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW -  02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains -  131 500 |
| | |
| | [9]State Transit Authority  - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

 

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From: Fong, Grace
Sydney Trains


Attachment access application form external 5166.pdf
188K Download View as HTML

Attachment credit card payments access applications 5323.pdf
162K Download View as HTML


Dear Jon,

Thank you for your email below.

You can lodge an Access Application under the Government Information (Public Access) Act 2009 (GIPA Act) https://www.transport.nsw.gov.au/about-u...

There is an application fee of $30, which you can pay by credit card, cheque or money order. Alternatively, you can make the payment at your local Motor Registry or Service NSW office, should you wish to lodge the application.

I have also attached the ‘Access application form’ and ‘Credit card authority form’.

Please review the TfNSW website information prior to making an application. Please note that an application will not guarantee access to the requested information.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal and Information Access Branch
People and Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

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Locutus Sum left an annotation ()

Note 1: Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more information (or money!) is needed before the request will be processed. This time, I have put the response in the category of "refused" because it is more than 1 year since the agency responded and the applicant has not made a follow-up. This does not mean that the agency will refuse the request when an application is made in the correct (required).

Note 2: Although an application under the Freedom of Information Act 1983 of the Commonwealth of Australia does not require an application fee, this is not the case with applications in the states and territories of Australia. Then an applicant must usually pay a fee, or the request is not valid. Also, the Commonwealth agencies might demand payment of a fee to cover extra processing costs. If the fee is not paid, the request will not be processed.

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Things to do with this request

Anyone:
Sydney Trains only: