OFFICIAL

Hi Jay,

Thank you for your recent correspondence dated 12 June 2022.  

A specific date for the release of the next generation Australian
passport, the R Series, has not yet been set however it is anticipated to
be this calendar year (2022).

Mitch
Reviews and Customer Recovery Section

Australian Passport Office

Department of Foreign Affairs and Trade
[1]www.passports.gov.au

-----Original Message-----

From: Jay <[2][FOI #9017 email]>

Sent: Sunday, 12 June 2022 9:18 PM

To: FOI <[3][DFAT request email]>

Subject: [EXTERNAL] Freedom of Information request - R Series Passport

******

CAUTION: This email originated from outside the organisation. Do not click
links or open attachments unless you recognise the sender.

******

Dear Department of Foreign Affairs and Trade,

Can you please provide a specific and updated timeline of when the new R
series passports are expected to be available and issued for new
applications?

Yours faithfully,

Jay

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[4][FOI #9017 email]

Is [5][DFAT request email] the wrong address for Freedom of Information
requests to Department of Foreign Affairs and Trade? If so, please contact
us using this form:

[6]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[7]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. https://aus01.safelinks.protection.outlo...
2. mailto:[FOI #9017 email]
3. mailto:[DFAT request email]
4. mailto:[FOI #9017 email]
5. mailto:[DFAT request email]
6. https://aus01.safelinks.protection.outlo...
7. https://aus01.safelinks.protection.outlo...

hide quoted sections

Thank you for contacting the Australian Passport Office (APO), we have
received your email and will respond as soon as we are able.  Thank you
for your patience as we prioritise a large number of urgent enquiries.

If your enquiry is general in nature and can be answered by referring to
the information outlined below, or by checking out our website
([1]www.passports.gov.au) we may not respond. If your enquiry relates to a
current application, or another passport-related matter that requires
action, we will be in contact with you soon.  

This mailbox is monitored Monday to Friday during business hours (0800 –
1700 AEST).

Waiting for a current application?

With the reopening of Australia’s borders, we have seen an increased
demand for passports. Please allow a minimum of six weeks for your
passport to be issued. If you need it sooner, please consider priority
processing for an additional fee. Please visit: [2]Urgent applications |
Australian Passport Office (passports.gov.au)

For more information on current wait times, please visit: [3]How long to
get a passport | Australian Passport Office (passports.gov.au)

Online application

If you need assistance with an online application, such as verifying your
email, please visit [4]Website advice and troubleshooting guide |
Australian Passport Office (passports.gov.au).

Reporting a passport lost or stolen?

We will contact you as soon as possible and assist with your lost or
stolen passport.

For general information regarding lost or stolen passports please visit
[5]Lost and stolen passports | Australian Passport Office.

General passport information

For general information about how to apply for a passport (including child
applications), what is required, or to start an application online, please
visit [6]www.passports.gov.au. Alternatively, you can also apply at any
Australia Post outlet accredited to accept passport applications.

If you are applying overseas, destination specific information is
available on the Smartraveller website: [7]Destinations | Smartraveller

International COVID-19 Vaccination Certificates

For information about the International COVID-19 Vaccination Certificate
please visit [8]International COVID-19 Vaccination Certificate |
Australian Passport Office (passports.gov.au).

**Please do not reply to this email.

Kind regards

Passport Client Services
Australian Passport Office
Department of Foreign Affairs and Trade
Australian Passport Information Service 131 232
[9]www.passports.gov.au

The Department of Foreign Affairs and Trade collects, uses and discloses
your personal information in accordance with our obligations under the
Privacy Act 1988 (Cth) and the Australian Passports Act 2005 (Cth).
Further information about how we use and disclose your personal
information to process your application for an Australian passport is
available on our website:
[10]www.passports.gov.au/protecting-your-privacy.

Please do not reply to this email. This mailbox is not monitored.

References

Visible links
1. https://aus01.safelinks.protection.outlo...
2. https://www.passports.gov.au/urgent-appl...
3. https://aus01.safelinks.protection.outlo...
4. https://aus01.safelinks.protection.outlo...
5. https://aus01.safelinks.protection.outlo...
6. https://aus01.safelinks.protection.outlo...
7. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...
9. https://aus01.safelinks.protection.outlo...
10. https://aus01.safelinks.protection.outlo...