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Request for processes surrounding ending service agreements with SIL Providers.

Victoria Howie made this Freedom of Information request to National Disability Insurance Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Victoria Howie to read a recent response and update the status.

Dear National Disability Insurance Agency,

Can I please be provided relevant NDIA documents that outline the processes for SDA Providers to follow when a particpant request has been made to end a service agreement with a SIL Provider.

Please include relevant tender agreements that may impact the process between SIL and SDA Providers that need to be considered in this process to end an agreement.

Yours faithfully,
Vic Howie

foi, National Disability Insurance Agency

Thank you for contacting the National Disability Insurance Agency (NDIA).

 

Freedom of Information

 

If your message is a request for access to documents under the
Freedom of Information Act 1982 (FOI Act), we will acknowledge it within
14-days of receipt.  We may be in touch with you sooner if your request is
too large or vague.

 

We are committed to processing all requests as quickly as possible.  We
will keep in regular contact with you, especially if there's any delay in
making a decision.

 

Further information about FOI is available on our website:
[1]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [2][NDIA request email] if you have any questions or
require help.

 

Participant Information Access

 

If you are an NDIS participant and you are seeking access to your own
personal information, you can make a request online under our Participant
Information Access (PIA) process.

 

To make a request, please complete our online request form:
[3]https://www.ndis.gov.au/about-us/policie...

 

Please contact us at [4][email address] if you have any
questions or require help.

 

Other enquiries

 

If your message is for something else, you should direct it to
[5][email address].

 

If your message is received outside our business hours of 9am to 5pm
(AEST), Monday to Friday or on a public holiday, we will action it on the
next business day.

 

If your message is urgent, you can call our National Conact Centre on 1800
800 110.

 

Warm regards

 

NDIA FOI Team
Email: [6][email address]

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References

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1. https://www.ndis.gov.au/about-us/policie...
2. mailto:[NDIA request email]
3. https://www.ndis.gov.au/about-us/policie...
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]

foi, National Disability Insurance Agency

2 Attachments

Dear Victoria Howie

 

Thank you for your request for information.

 

Please find attached correspondence in relation to your request.  If you
require the attachment in a different format, please let us know.

 

We will process your request as quickly as possible.  We will also keep in
regular contact with you, especially if there's any delay.  At this stage,
you can expect to hear from us on or before 17 May 2021.

 

Please contact us at [1][NDIA request email] if you have any questions or
require help.

 

Kind regards

 

 

Freedom of Information Officer

Parliamentary, Ministerial & FOI Branch

Government Division

National Disability Insurance Agency

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

 

 

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References

Visible links
1. mailto:[NDIA request email]

foi, National Disability Insurance Agency

1 Attachment

Dear Victoria Howie

 

Thank you for your request for information.

 

The Freedom of Information Act 1982 (FOI Act) provides a person a legally
enforceable right to obtain access to documents; however, the FOI Act does
not impose an obligation on a Commonwealth entity to provide documents
already in the public domain, or otherwise publicly accessible.

 

We have undertaken reasonable searches and identified that the documents
you are seeking are publicly available.

 

For your convenience, I provide here links to the public documents you are
seeking access to:

·       [1]Making a service agreement | NDIS

·       [2]NDIS Quality and Safeguards Commission website 

·       [3]ACCC website

 

I also note that the NDIA is not a party to service agreements between
providers and participants. If this request relates to your personal
circumstances, you may wish to discuss this with your planner or contact
phone our call centre on 1800 800 110 which operates Monday to Friday
between 9:00am and 5:00pm. 

 

Given the documents and information you are seeking are publicly
available, we are closing your request.

 

Please contact us at [4][NDIA request email] if you have any questions.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [5][NDIA request email]

[6]NDIA

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

 

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References

Visible links
1. https://www.ndis.gov.au/participants/wor...
2. https://www.ndiscommission.gov.au/
3. https://www.accc.gov.au/
4. mailto:[NDIA request email]
5. mailto:[NDIA request email]

We don't know whether the most recent response to this request contains information or not – if you are Victoria Howie please sign in and let everyone know.