Reteival of complains made by Lamb Island Residents 2010-Today
Dear Redland City Council,
We require the complaints made by Lamb Island Residents from 2010-Today and any information about how the complaints were managed by council.
It is expected that you would remove all names. We aren't looking to use this to target anyone. Can you assign a number in place of the name as we need to view the frequency of the complaints by each complainer.
Specifically, we are looking for changes in the pattern of complaints before and after COVID. This is because the COVID restrictions implemented here fractured the community. The question we seek to answer is if this is reflected in council complaints?
Yours faithfully,
Jonathan Haigh
***If your issue is a Council emergency and requires immediate or urgent
attention please phone (07) 3829 8999 (24 hours a day, 7 days a week)***
Thank you for contacting Redland City Council.
Your request will be reviewed by our Customer Service Team then forwarded
to the relevant department for their attention and action where required.
If your matter is an emergency please call Council’s emergency after
hour’s service on (07) 3829 8999.
**Please note this mailbox is not monitored outside business hours.**
Good afternoon Mr Haigh
Thank you for your enquiry.
You can apply for access to documents held by Council under the Right to
Information Act 2009 (Qld) (RTI Act).
To clarify the RTI Act give the public a right to access documents of an
agency that exist at the time of application.
To provide you with the requested documents Council would be required to
create a customised report (a document) that did not exist at the time of
your application,
As such this request would most likely be refused under the RTI Act.
Should you wish to proceed with your application for these documents,
please visit [1]Redland City Council’s website for information on making
an application or download the [2]Application Form.
The application fee for 2024/25 is $55.75 which is prescribed by the
Queensland State Government. Once we receive your application we will
contact you regarding payment of this fee. Important! A surcharge of
0.11% applies to all debit, credit and EFTPOS payments made to Council.
Your completed application form can be submitted:
o In person - at one of our [3]Customer Services Centres; or
o Via email - email the completed form to
[4][email address]
Please note, evidence of your identity may be required.
Please contact the Ethics & Integrity Unit if you have any questions.
Deb Weeks
A/Senior Adviser Ethics and Integrity
Corporate Governance │ Ethics & Integrity
Redland City Council
P +617 3829 8811
-----Original Message-----
From: Jonathan Haigh <[FOI #13254 email]>
Sent: Monday, 2 June 2025 12:50 PM
To: Corporate eMailbox <[email address]>
Subject: Right to Information request - Reteival of complains made by Lamb
Island Residents 2010-Today
[You don't often get email from
[5][FOI #13254 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Redland City Council,
We require the complaints made by Lamb Island Residents from 2010-Today
and any information about how the complaints were managed by council.
It is expected that you would remove all names. We aren't looking to use
this to target anyone. Can you assign a number in place of the name as we
need to view the frequency of the complaints by each complainer.
Specifically, we are looking for changes in the pattern of complaints
before and after COVID. This is because the COVID restrictions implemented
here fractured the community. The question we seek to answer is if this is
reflected in council complaints?
Yours faithfully,
Jonathan Haigh
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13254 email]
Is [8][Redland City Council request email] the wrong address for Right to Information
requests to Redland City Council? If so, please contact us using this
form:
[9]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[10]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
References
Visible links
1. https://www.redland.qld.gov.au/info/2019...
2. https://www.rti.qld.gov.au/__data/assets...
3. https://www.redland.qld.gov.au/contact
4. mailto:[email address]
5. mailto:[FOI #13254 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #13254 email]
8. mailto:[Redland City Council request email]
9. https://www.righttoknow.org.au/change_re...
10. https://www.righttoknow.org.au/help/offi...