Dear Ms Everest

Freedom of Information (FOI reference 109125)

I refer to your request for documents under the Freedom of Information Act
1982 (the FOI Act), received by the department on 5^th January 2023, in
which you sought access to:

                           Under the Freedom of Information Act 1982, and
relating directly to Consumer Affairs Victoria (CAV), I am seeking the
following information.

Statistics on:

·                     The number of complaints received by CAV from
renters against rental providers/landlords each calendar year from 2018 to
2022

·                     The number of complaints received by CAV from
renters against real estate agents each calendar year from 2018 to 2022

·                     The number of complaints received by CAV from
landlords/rental providers against real estate agents per calendar year
from 2018 to 2022

·                     The number of complaints received by CAV from rental
providers against renters each calendar year from 2018 to 2022

·                     The number of proceedings for offences against real
estate agents instigated by Consumer Affairs Victoria under the Estate
Agents Act 1980 [inclusive of the Estate Agents (Professional Conduct)
Regulations 2018] and Residential Tenancies Act 1997 each calendar year
from 2018 to 2022 (categorised into each piece of legislation, or both if
applicable)

·                     The number of each compliance measure as listed
below utilised by CAV against landlords/rental providers each calendar
year from 2018 to 2022:

·                     Education letters

·                     Without prejudice discussions

·                     Business improvement engagements

·                     Compliance monitoring inspection

·                     Warning letters

·                     Infringement notices

·                     Public statements

·                     Enforceable undertakings

·                     Asset freezing orders

·                     Disciplinary actions

·                     Civil proceedings

·                     Criminal prosecution

·                     The number of each compliance measure as listed
below utilised by CAV against real estate agents each calendar year from
2018 to 2022:

·                     Education letters

·                     Without prejudice discussions

·                     Business improvement engagements

·                     Compliance monitoring inspection

·                     Warning letters

·                     Infringement notices

·                     Public statements

·                     Enforceable undertakings

·                     Asset freezing orders

·                     Disciplinary actions

·                     Civil proceedings

·                     Criminal prosecution

·                     The number of successful applications to the
Tribunal for removal of listing on the Rental Non-Compliance Register
under Section 439T of the Residential Tenancies Amendment Act 2018,
whereby the Director has had to remove an entry from the register since 29
March 2021

The FOI Act requires you to pay an application fee of $30.60 to make a
request.  The department can waive this fee for hardship. Please pay the
application fee or provide evidence of hardship for the department to
consider waiving the fee. An example of evidence of hardship could be a
copy of your current health care card. Until the department receives this
evidence or you pay the fee, your request will not be processed.

If you have any question please email the department to
[1][Victorian Department of Justice & Regulation request email].

Yours sincerely

Seyhan Balkis

FOI Officer, Freedom of Information

Information Integrity & Access

Department of Justice and Community Safety

24/121 Exhibition Street, Melbourne VIC 3000  |  DX 210077
(Currently working remotely) 

[2]A picture containing shape Description automatically generated

We acknowledge the traditional Aboriginal owners of country throughout  
Victoria and pay our respects to them, their culture and their Elders,
past, present and future.

DJCS is a diverse and inclusive workplace. | Please consider the
environment before printing this email.

show quoted sections

Dear Katherine

Please find below attached link to pay the fee. Ensure you put your FOI reference number below when making the request.

https://online.foi.vic.gov.au/foi/reques...

Any issues please let me know.

Kind regards
Seyhan Balkis

show quoted sections

OFFICIAL

Good afternoon

Thank you for your email.

I can confirm receipt of your payment on 10 January 2023 for FOI Request
109125.

Your request is being processed and the response is due on 9 February
2023.

Please note that while we endeavour to finalise FOI requests within the
statutory timeframe of 30 days as stipulated in the FOI Act, we have been
experiencing a high volume of requests and operating with limited
resources and as a result, there have been delays involved with the
processing of all FOI requests.

Please do not hesitate to contact me if you have any questions.

Kind regards

Karla Hooke

Freedom of Information Officer

Freedom of Information (Requests)
Information Integrity and Access
Department of Justice and Community Safety

[1]A picture containing shape Description automatically generated

We acknowledge the traditional Aboriginal owners of country throughout
Victoria and pay our respects to them, their culture and their Elders,
past, present and future.

DJCS is a diverse and inclusive workplace. | Please consider the
environment before printing this email.

show quoted sections