Transport Canberra Design Style Guides
Jarred Crowe made this Freedom of Information request to Transport Canberra and City Services
Dear Transport Canberra and City Services,
I am formally requesting access to documents under FOI
I kindly request the following documents;
1. Transport Canberra Branding/Visual Design Style Guide
2. Transport Canberra Signage Design Style Guide
Yours faithfully,
Jarred Crowe
AUTOMATED RESPONSE
Thank you for contacting Transport Canberra and City Services. Your email
has been received by the TCCS Information Access team.
If you would like to speak with someone directly, please contact us on
(02) 62072987.
Information on making an access application is available on the City
Services website, which is accessible [1]here. To view recent decisions on
access applications made to TCCS, please view our Disclosure Log, which is
accessible [2]here.
Please be advised that the ACT Government shutdown period commences COB 22
December 2023. Our offices reopen on 2 January 2024.
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This email, and any attachments, may be confidential and also privileged.
If you are not the intended recipient, please notify the sender and delete
all copies of this transmission along with any attachments immediately.
You should not copy or use it for any purpose, nor disclose its contents
to any other person.
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References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. https://www.cityservices.act.gov.au/abou...
OFFICIAL
Dear Jarred,
FREEDOM OF INFORMATION (FOI) REQUEST – 24-002.
I refer to your application received by Transport Canberra and City
Services (TCCS) on 08 January 2024 in which you sought access to
information under the Freedom of Information Act 2016 (the FOI Act).
In your application you have requested information relating to the
following documents which may be in possession of the Transport Canberra
and City Services directorate:
“I kindly request the following documents; 1. Transport Canberra
Branding/Visual Design Style Guide 2. Transport Canberra Signage Design
Style Guide”.
TCCS is now processing your request. In accordance with section 40 of the
FOI Act, we must make a decision on your application within 30 working
days of receipt, being 20 February 2024. This period may, however, be
extended if we need to consult third parties or for other reasons set out
in the FOI Act. We will notify you if this is the case. Otherwise , you
should expect a decision from us within 3 business days from the date a
decision is made . Please contact our office if you do not receive a
notice of decision within this timeframe.
Third Party Consultation
In processing your application, consultation with relevant third parties
may be required. If this is the case, you will be notified to this effect
and advised of a revised decision due date in respect of your
application. In line with the Act, if third party consultation is
required, the due date may be extended by 15 working days.
Charges
Please be aware that processing charges may be payable in relation to your
request. Should you be liable to pay a processing charge, you will be
notified in writing of the preliminary assessment and given an opportunity
to make an application that the charge should be remitted in whole or in
part. This may affect the time within which your application is
processed.
TCCS Disclosure Log
The FOI Act requires that details regarding your request such as your
application, decision notices, and information released to you, must be
recorded in the agency disclosure log and be made publicly available three
working days after a decision on access has been given to you. Please be
aware that while no personal information will be included in the published
information all other information will be published on
[1]https://www.cityservices.act.gov.au/abou....
TCCS is not required to publish applications on its disclosure log where
it relates to a request to access personal information.
Should you have any queries about the processing of your access
application, please contact the FOI and subpoena team at
[2][Transport Canberra and City Services request email] or by telephone on 6207 2987.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [3][email address]
Information Access | Procurement, Legal and Information Access | Transport
Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601
| [4]www.act.gov.au
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged.
If you are not the intended recipient, please notify the sender and delete
all copies of this transmission along with any attachments immediately.
You should not copy or use it for any purpose, nor disclose its contents
to any other person.
-----------------------------------------------------------------------
References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. mailto:[Transport Canberra and City Services request email]
3. mailto:[email address]
4. http://www.act.gov.au/
Thanks for your responce, Toma
I look forward to hearing back from TCCS soon
Kindly,
Jarred Crowe
AUTOMATED RESPONSE
Thank you for contacting Transport Canberra and City Services. Your email
has been received by the TCCS Information Access team.
If you would like to speak with someone directly, please contact us on
(02) 62072987.
Information on making an access application is available on the City
Services website, which is accessible [1]here. To view recent decisions on
access applications made to TCCS, please view our Disclosure Log, which is
accessible [2]here.
Please be advised that the ACT Government shutdown period commences COB 22
December 2023. Our offices reopen on 2 January 2024.
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged.
If you are not the intended recipient, please notify the sender and delete
all copies of this transmission along with any attachments immediately.
You should not copy or use it for any purpose, nor disclose its contents
to any other person.
-----------------------------------------------------------------------
References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. https://www.cityservices.act.gov.au/abou...
OFFICIAL
Good Morning Jarred ,
Thank you for your email . we have identified the information that you are seeking and we are proposing to resolve your request outside of FOI. If you are agreeable to this approach, your application will be considered withdrawn and I will be able to send the information directly to you.
Can you please advise whether you are agreeable with this approach ?
If you would like to discuss further about this matter please call me on 62079953 .
Thank you for your help.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address]
Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-----Original Message-----
From: Jarred Crowe <[FOI #11001 email]>
Sent: Friday, January 12, 2024 3:09 PM
To: TCCS_FreedomOfInformation <[email address]>
Subject: Re: FOI 24-002 | ACKNOWLEDGEMENT OF ACCESS APPLICATION
[You don't often get email from [FOI #11001 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Caution: This email originated from outside of the ACT Government. Do not click links or open attachments unless you recognise the sender and know the content is safe. Learn why this is important<http://www.act.gov.au/emailsecurity>
Thanks for your responce, Toma
I look forward to hearing back from TCCS soon
Kindly,
Jarred Crowe
-----Original Message-----
OFFICIAL
Dear Jarred,
FREEDOM OF INFORMATION (FOI) REQUEST - 24-002.
I refer to your application received by Transport Canberra and City
Services (TCCS) on 08 January 2024 in which you sought access to
information under the Freedom of Information Act 2016 (the FOI Act).
In your application you have requested information relating to the
following documents which may be in possession of the Transport Canberra
and City Services directorate:
"I kindly request the following documents; 1. Transport Canberra
Branding/Visual Design Style Guide 2. Transport Canberra Signage Design
Style Guide".
TCCS is now processing your request. In accordance with section 40 of the
FOI Act, we must make a decision on your application within 30 working
days of receipt, being 20 February 2024. This period may, however, be
extended if we need to consult third parties or for other reasons set out
in the FOI Act. We will notify you if this is the case. Otherwise , you
should expect a decision from us within 3 business days from the date a
decision is made . Please contact our office if you do not receive a
notice of decision within this timeframe.
Third Party Consultation
In processing your application, consultation with relevant third parties
may be required. If this is the case, you will be notified to this effect
and advised of a revised decision due date in respect of your
application. In line with the Act, if third party consultation is
required, the due date may be extended by 15 working days.
Charges
Please be aware that processing charges may be payable in relation to your
request. Should you be liable to pay a processing charge, you will be
notified in writing of the preliminary assessment and given an opportunity
to make an application that the charge should be remitted in whole or in
part. This may affect the time within which your application is
processed.
TCCS Disclosure Log
The FOI Act requires that details regarding your request such as your
application, decision notices, and information released to you, must be
recorded in the agency disclosure log and be made publicly available three
working days after a decision on access has been given to you. Please be
aware that while no personal information will be included in the published
information all other information will be published on
[1]https://www.cityservices.act.gov.au/abou....
TCCS is not required to publish applications on its disclosure log where
it relates to a request to access personal information.
Should you have any queries about the processing of your access
application, please contact the FOI and subpoena team at
[2][Transport Canberra and City Services request email] or by telephone on 6207 2987.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [3][email address]
Information Access | Procurement, Legal and Information Access | Transport
Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601
References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. mailto:[Transport Canberra and City Services request email]
3. mailto:[email address]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #11001 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged. If you are not the intended recipient, please notify the sender and delete all copies of this transmission along with any attachments immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.
-----------------------------------------------------------------------
Dear Toma,
I am happy to proceed with this request outside of the FOI Act,
If files are too large to send via email I kindly ask that you please upload them via righttoknow.org.au
For infomation on how to do this please see this page https://www.righttoknow.org.au/help/offi...
On the basis that files are to be provided via righttoknow.org.au I am happy to fromaly withdraw this FOI request.
Kindly,
Jarred Crowe
AUTOMATED RESPONSE
Thank you for contacting Transport Canberra and City Services. Your email
has been received by the TCCS Information Access team.
If you would like to speak with someone directly, please contact us on
(02) 62072987.
Information on making an access application is available on the City
Services website, which is accessible [1]here. To view recent decisions on
access applications made to TCCS, please view our Disclosure Log, which is
accessible [2]here.
Please be advised that the ACT Government shutdown period commences COB 22
December 2023. Our offices reopen on 2 January 2024.
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged.
If you are not the intended recipient, please notify the sender and delete
all copies of this transmission along with any attachments immediately.
You should not copy or use it for any purpose, nor disclose its contents
to any other person.
-----------------------------------------------------------------------
References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. https://www.cityservices.act.gov.au/abou...
OFFICIAL
Good afternoon Jarred ,
Thank you for your email . Here is the link for the information you are seeking access to https://www.transport.act.gov.au/?a=2383... .
If this information satisfies your application, can you please advise if you are agreeable to withdraw your application?
Once we get your confirmation on withdrawal of your application we will also publish it in TCCS disclosure log within 3 to 10 business days.
Thank you for your help.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-----Original Message-----
From: Jarred Crowe <[FOI #11001 email]>
Sent: Thursday, January 18, 2024 2:13 PM
To: TCCS_FreedomOfInformation <[email address]>
Subject: RE: FOI 24-002 | Seeking your advice
[You don't often get email from [FOI #11001 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Caution: This email originated from outside of the ACT Government. Do not click links or open attachments unless you recognise the sender and know the content is safe. Learn why this is important<http://www.act.gov.au/emailsecurity>
Dear Toma,
I am happy to proceed with this request outside of the FOI Act,
If files are too large to send via email I kindly ask that you please upload them via righttoknow.org.au For infomation on how to do this please see this page https://www.righttoknow.org.au/help/offi...
On the basis that files are to be provided via righttoknow.org.au I am happy to fromaly withdraw this FOI request.
Kindly,
Jarred Crowe
-----Original Message-----
OFFICIAL
Good Morning Jarred ,
Thank you for your email . we have identified the information that you are seeking and we are proposing to resolve your request outside of FOI. If you are agreeable to this approach, your application will be considered withdrawn and I will be able to send the information directly to you.
Can you please advise whether you are agreeable with this approach ?
If you would like to discuss further about this matter please call me on 62079953 .
Thank you for your help.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #11001 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged. If you are not the intended recipient, please notify the sender and delete all copies of this transmission along with any attachments immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.
-----------------------------------------------------------------------
OFFICIAL
Good afternoon Jarred ,
Hope this email finds you well. I am just following up on the bellow matter. If the information we have provided you previously satisfies your application, can you please advise if you are agreeable to withdraw your application?
Once we get your confirmation on withdrawal of your application we will also publish it in TCCS disclosure log within 3 to 10 business days.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-----Original Message-----
From: TCCS_FreedomOfInformation
Sent: Thursday, January 25, 2024 2:27 PM
To: Jarred Crowe <[FOI #11001 email]>
Subject: RE: FOI 24-002 | Seeking your advice
OFFICIAL
Good afternoon Jarred ,
Thank you for your email . Here is the link for the information you are seeking access to https://www.transport.act.gov.au/?a=2383... .
If this information satisfies your application, can you please advise if you are agreeable to withdraw your application?
Once we get your confirmation on withdrawal of your application we will also publish it in TCCS disclosure log within 3 to 10 business days.
Thank you for your help.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-----Original Message-----
From: Jarred Crowe <[FOI #11001 email]>
Sent: Thursday, January 18, 2024 2:13 PM
To: TCCS_FreedomOfInformation <[email address]>
Subject: RE: FOI 24-002 | Seeking your advice
[You don't often get email from [FOI #11001 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]
Caution: This email originated from outside of the ACT Government. Do not click links or open attachments unless you recognise the sender and know the content is safe. Learn why this is important<http://www.act.gov.au/emailsecurity>
Dear Toma,
I am happy to proceed with this request outside of the FOI Act,
If files are too large to send via email I kindly ask that you please upload them via righttoknow.org.au For infomation on how to do this please see this page https://www.righttoknow.org.au/help/offi...
On the basis that files are to be provided via righttoknow.org.au I am happy to fromaly withdraw this FOI request.
Kindly,
Jarred Crowe
-----Original Message-----
OFFICIAL
Good Morning Jarred ,
Thank you for your email . we have identified the information that you are seeking and we are proposing to resolve your request outside of FOI. If you are agreeable to this approach, your application will be considered withdrawn and I will be able to send the information directly to you.
Can you please advise whether you are agreeable with this approach ?
If you would like to discuss further about this matter please call me on 62079953 .
Thank you for your help.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #11001 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged. If you are not the intended recipient, please notify the sender and delete all copies of this transmission along with any attachments immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.
-----------------------------------------------------------------------
Hi Toma
This is satisfactory, thankyou.
I am agreeable to withdraw your application
Kindly, Jarred
AUTOMATED RESPONSE
Thank you for contacting Transport Canberra and City Services. Your email
has been received by the TCCS Information Access team.
If you would like to speak with someone directly, please contact us on
(02) 62072987.
Information on making an access application is available on the City
Services website, which is accessible [1]here. To view recent decisions on
access applications made to TCCS, please view our Disclosure Log, which is
accessible [2]here.
Please be advised that the ACT Government shutdown period commences COB 22
December 2023. Our offices reopen on 2 January 2024.
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged.
If you are not the intended recipient, please notify the sender and delete
all copies of this transmission along with any attachments immediately.
You should not copy or use it for any purpose, nor disclose its contents
to any other person.
-----------------------------------------------------------------------
References
Visible links
1. https://www.cityservices.act.gov.au/abou...
2. https://www.cityservices.act.gov.au/abou...
OFFICIAL
Thank you for your confirmation .
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-----Original Message-----
From: Jarred Crowe <[FOI #11001 email]>
Sent: Monday, February 12, 2024 2:40 PM
To: TCCS_FreedomOfInformation <[email address]>
Subject: RE: FOI 24-002 | Clarification request
Caution: This email originated from outside of the ACT Government. Do not click links or open attachments unless you recognise the sender and know the content is safe. Learn why this is important<http://www.act.gov.au/emailsecurity>
Hi Toma
This is satisfactory, thankyou.
I am agreeable to withdraw your application
Kindly, Jarred
-----Original Message-----
OFFICIAL
Good afternoon Jarred ,
Hope this email finds you well. I am just following up on the bellow matter. If the information we have provided you previously satisfies your application, can you please advise if you are agreeable to withdraw your application?
Once we get your confirmation on withdrawal of your application we will also publish it in TCCS disclosure log within 3 to 10 business days.
Yours sincerely,
Toma Ahmed | FOI Coordinator
Phone: 02 6207 9953 | Email: [email address] Information Access | Procurement, Legal and Information Access | Transport Canberra and City Services Directorate | ACT Government
480 Northbourne Avenue, Dickson 2602 | GPO Box 158 Canberra ACT 2601 | http://www.act.gov.au/
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #11001 email]
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
Please note that in some cases publication of requests and responses will be delayed.
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
-----------------------------------------------------------------------
This email, and any attachments, may be confidential and also privileged. If you are not the intended recipient, please notify the sender and delete all copies of this transmission along with any attachments immediately. You should not copy or use it for any purpose, nor disclose its contents to any other person.
-----------------------------------------------------------------------
Jarred Crowe left an annotation ()
I recived a phone call from Toma who explained that TCCS has not published requested files outside FOI in the past.
Toma sorght my prefrence on proceeding, I said I would pefer doucments to be sent via righttoknow.org.au so the request may be of use to other people in the future, but if that was not possilbe would accet a WeTransfer or simmilar.