Waste services app unsolicited messages - January 2017

Nathan Jenkins made this Government Information (Public Access) request to Blue Mountains City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Blue Mountains City Council,

On the 31st of January 2017 several people mentioned receiving a stream of messages from Blue Mountains City Council via the waste services app. These messages apparently contained things like 'Hi' ,and 'Test'.


The council acknowledged this issue on both Twitter and Facebook and also advised that it would be "addressed in the morning".

I am requesting a copy of all documentation related to the determination of the cause of these alerts.

I am also requesting a copy of all documentation regarding how the Blue Mountains City Council chose to communicate with affected parties after this issue was detected.

As this issue relates to the secure use, storage and access to personal information of registered users I request that any fees to access this information are waived as this information is in the public interest.

Yours faithfully,
Nathan Jenkins

Blue Mountains Corporate E-Mail, Blue Mountains City Council

1 Attachment



Dear Mr Jenkins,


Thank you for your enquiry regarding the waste services app. I am
currently covering the duties of the access to information officer.


Information for the public regarding the test 'push' notification is
contained on Council's website here:



I hope that this addresses your concerns,




Melanie Trezise | Policy & Compliance Officer | Phone  02 4780 5000


Blue Mountains City Council  l  [2][Blue Mountains City Council request email]   l 
[3]www.bmcc.nsw.gov.au  l  Locked Bag 1005 Katoomba NSW 2780 


CONFIDENTIALITY NOTICE - This message is intended
for the addressee/s named and may contain confidential information. If you are
not the intended recipient, please delete it (do not read, use, disseminate, distribute
or copy this message or attachments) and notify the sender immediately. Views
expressed in this message are those of the individual sender, and are not necessarily
the views of the Blue Mountains City Council. The copyright of this communication
belongs to the Blue Mountains City Council.

DISCLAIMER - Before opening any attachments, please
check them for viruses and defects. Neither the sender nor Blue Mountains City
Council accepts liability for any viruses, errors or omissions in the contents
of this message or attachment, which arise as a result of email transmission.


Visible links
1. http://www.bmcc.nsw.gov.au/yourcouncil/p...
2. mailto:[Blue Mountains City Council request email]
3. http://www.bmcc.nsw.gov.au/