FOI Request for Detail Incident Report 1-7A86JY
To the Department of Immigration and Citizenship,
Dear Sir/Madam,
Under the Freedom of Information Act 1982 (Cth) I request the following document:
Incident Detail Report 1-7A86JY from the Department's Compliance, Case Management, Detention and Settlement Portal. I also request any documents attached to the detailed report.
Kind Regards,
Ellise Bourne
Sensitive
Good morning Ms Bourne,
This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 19 July 2013. Your request has been allocated FOI request number FA13/08/00052. Please include your FOI request number in all correspondence with the Freedom of Information section.
Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.
Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.
Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information attachment.
Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.
CLIENT SERVICE INFORMATION:
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.
Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.
To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.
Yours sincerely
Ashley Smith
Position number 60006174
FOI Officer
FOI & Privacy Policy Section
National Office
Department of Immigration and Citizenship
Telephone (02) 6264 1757
Email [email address]
Attachment(s)
Client Service Information
UNCLASSIFIED
Our references: FA 13/08/00052; ADF2013/24414
Dear Ms Bourne,
Re: Your Freedom of Information request
I am writing to inform you that I have been appointed as the authorised
decision maker on your FOI request for:
“Incident Detail Report 1-7A86JY from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.”
As part of DIAC's FOI service standard, I will update you every 14 days
regarding progress of your request. However, please do not hesitate to
contact me if you have any questions or wish to discuss the request in the
interim.
Regards
Shannon Bevan
FOI Officer
FOI & Privacy Policy Section
02 6264 4667
UNCLASSIFIED
[Subject only] Request for Extension of Time – FA 13/08/00052 [SEC=UNCLASSIFIED]
Dear FOI,
I agree to extend the time frame of my request to Wednesday 21 August.
Yours sincerely,
Ellise Bourne
UNCLASSIFIED
Dear Ms Bourne,
Thank you for your response and providing us with an extension of time.
The new due date for your request is Wednesday 21 August 2013.
Kind Regards
Shannon
_____________________________________
Shannon Bevan
FOI Officer
FOI & Privacy Policy Section
Ministerial, Executive and External Accountability Branch (MEEAB) Department of Immigration and Citizenship
Telephone: (02) 6264 4667
Email: [email address]
UNCLASSIFIED
Our references: FA 13/08/00052; ADF2013/24414
Dear Ms Bourne,
I refer to your request FA 13/08/00052, received on 19 July 2013 for the
following:
“Incident Detail Report 1-7A86JY from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.”
I have made a final decision on this request.
Please see attached my signed Decision Letter, Decision Record & Schedule
of Documents and documents.
This request has now been closed.
Regards
Shannon Bevan
FOI Officer
FOI & Privacy Policy Section
02 6264 4667
Freedom of Information Helpdesk
Department of Immigration and Citizenship
UNCLASSIFIED