AAT/ART Case Management Guides for Restrictive Practices, Critical Incidents, Behaviour Supports.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents:
[ START SCOPE OF REQUEST ]
A list of Administrative Review Branch "Case Management Guide” document titles/details were released under FOI 24/25-0142. I am requesting a copy of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in my request.
- If there are any external links within the files, please don't deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be redacted.
[ END SCOPE OF REQUEST ]
I look forward to your response.
Kind regards,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
We’ve both missed noticing that the 30 day deadline on this request has passed without any acknowledgement. Can you please confirm that you’ve registered this request?
Kind regards,
Emily Lacey
Dear Emily Lacey
Freedom of Information Request: Acknowledgement
Thank you for your request of 2 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…A list of Administrative Review Branch "Case Management Guide” document
titles/details were released under FOI 24/25-0142. I am requesting a copy
of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in
my request.
- If there are any external links within the files, please don't
deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be
redacted…”
Processing Timeframes
I acknowledge we have failed to meet the 30-day statutory deadline for
providing you with a decision on this request for access to the Agency’s
documents. That deadline expired on 3 May 2025.
We currently have a very large volume of FOI requests on hand and are
working to address each one in a logical and timely manner.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We shall contact you using the email address you have provided, please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need assistance, please
contact us at [1][NDIA request email].
Regards
Action Officer
Freedom of Information Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
Dear FOI,
I really don't want to have to get the OAIC involved in another one of my requests if avoidable... Can you please provide an update on when this request will be completed?
You've got the location and the file names for each of the documents, and I believe point 3, 4, and 5 have already been released as part of other requests now. This should be a very easy one for you to clear off your case list!
Kind regards,
Emily Lacey
Dear FOI,
Is there any update on when this will be wrapped up? This request is down to only 2 new documents you’ll have to process. You’ve already released document 3-5 in other people’s requests, probably because I made this one 11 weeks ago now.
Kind regards,
Emily Lacey
Dear Emily,
Thank you for your request for information. I sincerely apologise for the
significant delay in processing your request.
As you suggest, I have attached the documents from recently released FOI
matters which satisfies points 3, 4 and 5 of your scope.
I have recently received the documents from business area that will
satisfy points 1 and 2 and am prioritising the finalisation of your
request as soon as possible.
In the meantime, I can be contacted at [1][NDIA request email] if you have any
further questions or concerns.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
Dear Helen,
Thank you for sending the disclosure log documents, thankfully I did already have a copy of them curtesy of another helpful user on Right To Know. If the Agency could please complete the rest of the request ASAP that would be greatly appreciated, considering it has been open for 82 days now.
Kind regards,
Emily Lacey
Dear Emily
Thank you for your request for information. I sincerely apologise for the
delay in completing your request.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
From: foi <[NDIA request email]>
Sent: Friday, 20 June 2025 4:50 PM
To: '[FOI #12996 email]'
<[FOI #12996 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1662 – Your request for information - Administrative
Release [SEC=OFFICIAL]
Dear Emily,
Thank you for your request for information. I sincerely apologise for the
significant delay in processing your request.
As you suggest, I have attached the documents from recently released FOI
matters which satisfies points 3, 4 and 5 of your scope.
I have recently received the documents from business area that will
satisfy points 1 and 2 and am prioritising the finalisation of your
request as soon as possible.
In the meantime, I can be contacted at [5][NDIA request email] if you have any
further questions or concerns.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[6]NDIA logo
[7]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[8]Aboriginal and Torres Strait Islander flags graphic