AAT/ART Case Management Guides for Restrictive Practices, Critical Incidents, Behaviour Supports.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents:
[ START SCOPE OF REQUEST ]
A list of Administrative Review Branch "Case Management Guide” document titles/details were released under FOI 24/25-0142. I am requesting a copy of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or comments on the draft. If this draft copy of the document has been finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in my request.
- If there are any external links within the files, please don't deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be redacted.
[ END SCOPE OF REQUEST ]
I look forward to your response.
Kind regards,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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Visible links
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11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
We’ve both missed noticing that the 30 day deadline on this request has passed without any acknowledgement. Can you please confirm that you’ve registered this request?
Kind regards,
Emily Lacey
Dear Emily Lacey
Freedom of Information Request: Acknowledgement
Thank you for your request of 2 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…A list of Administrative Review Branch "Case Management Guide” document
titles/details were released under FOI 24/25-0142. I am requesting a copy
of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in
my request.
- If there are any external links within the files, please don't
deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be
redacted…”
Processing Timeframes
I acknowledge we have failed to meet the 30-day statutory deadline for
providing you with a decision on this request for access to the Agency’s
documents. That deadline expired on 3 May 2025.
We currently have a very large volume of FOI requests on hand and are
working to address each one in a logical and timely manner.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We shall contact you using the email address you have provided, please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need assistance, please
contact us at [1][NDIA request email].
Regards
Action Officer
Freedom of Information Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-----Original Message-----
From: Emily Lacey <[FOI #12996 email]>
Sent: Thursday, 8 May 2025 1:27 PM
To: foi <[NDIA request email]>
Subject: Re: Freedom of Information request - AAT/ART Case Management
Guides for Restrictive Practices, Critical Incidents, Behaviour Supports.
[You don't often get email from
[3][FOI #12996 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
We’ve both missed noticing that the 30 day deadline on this request has
passed without any acknowledgement. Can you please confirm that you’ve
registered this request?
Kind regards,
Emily Lacey
-----Original Message-----
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1.
[5]https://aus01.safelinks.protection.outlo...
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10.
[14]https://aus01.safelinks.protection.outlo...
11. [15]mailto:[NDIA request email]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[16][FOI #12996 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[17]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. mailto:[FOI #12996 email]
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13. mailto:[email
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15. mailto:[ndia
16. mailto:[FOI #12996 email]
17. https://www.righttoknow.org.au/help/offi...
Dear FOI,
I really don't want to have to get the OAIC involved in another one of my requests if avoidable... Can you please provide an update on when this request will be completed?
You've got the location and the file names for each of the documents, and I believe point 3, 4, and 5 have already been released as part of other requests now. This should be a very easy one for you to clear off your case list!
Kind regards,
Emily Lacey
Dear FOI,
Is there any update on when this will be wrapped up? This request is down to only 2 new documents you’ll have to process. You’ve already released document 3-5 in other people’s requests, probably because I made this one 11 weeks ago now.
Kind regards,
Emily Lacey
Dear Emily,
Thank you for your request for information. I sincerely apologise for the
significant delay in processing your request.
As you suggest, I have attached the documents from recently released FOI
matters which satisfies points 3, 4 and 5 of your scope.
I have recently received the documents from business area that will
satisfy points 1 and 2 and am prioritising the finalisation of your
request as soon as possible.
In the meantime, I can be contacted at [1][NDIA request email] if you have any
further questions or concerns.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey <[FOI #12996 email]>
Sent: Tuesday, 10 June 2025 11:21 PM
To: foi <[NDIA request email]>
Subject: Re: FOI 24/25-1662 – Your request for information –
Acknowledgement [SEC=OFFICIAL]
[You don't often get email from
[5][FOI #12996 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]
Dear FOI,
I really don't want to have to get the OAIC involved in another one of my
requests if avoidable... Can you please provide an update on when this
request will be completed?
You've got the location and the file names for each of the documents, and
I believe point 3, 4, and 5 have already been released as part of other
requests now. This should be a very easy one for you to clear off your
case list!
Kind regards,
Emily Lacey
-----Original Message-----
Dear Emily Lacey
Freedom of Information Request: Acknowledgement
Thank you for your request of 2 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…A list of Administrative Review Branch "Case Management Guide” document
titles/details were released under FOI 24/25-0142. I am requesting a copy
of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in
my request.
- If there are any external links within the files, please don't
deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be
redacted…”
Processing Timeframes
I acknowledge we have failed to meet the 30-day statutory deadline for
providing you with a decision on this request for access to the Agency’s
documents. That deadline expired on 3 May 2025.
We currently have a very large volume of FOI requests on hand and are
working to address each one in a logical and timely manner.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We shall contact you using the email address you have provided, please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need assistance, please
contact us at [1][NDIA request email].
Regards
Action Officer
Freedom of Information Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #12996 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #12996 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #12996 email]
8. https://www.righttoknow.org.au/help/offi...
Dear Helen,
Thank you for sending the disclosure log documents, thankfully I did already have a copy of them curtesy of another helpful user on Right To Know. If the Agency could please complete the rest of the request ASAP that would be greatly appreciated, considering it has been open for 82 days now.
Kind regards,
Emily Lacey
Dear Emily
Thank you for your request for information. I sincerely apologise for the
delay in completing your request.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[2]Title: NDIS delivered by the National Disability Insurance Agency
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
From: foi <[NDIA request email]>
Sent: Friday, 20 June 2025 4:50 PM
To: '[FOI #12996 email]'
<[FOI #12996 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1662 – Your request for information - Administrative
Release [SEC=OFFICIAL]
Dear Emily,
Thank you for your request for information. I sincerely apologise for the
significant delay in processing your request.
As you suggest, I have attached the documents from recently released FOI
matters which satisfies points 3, 4 and 5 of your scope.
I have recently received the documents from business area that will
satisfy points 1 and 2 and am prioritising the finalisation of your
request as soon as possible.
In the meantime, I can be contacted at [5][NDIA request email] if you have any
further questions or concerns.
Kind regards
Helen (HIL533)
Assistant Director – Freedom of Information
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
[6]NDIA logo
[7]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[8]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey <[9][FOI #12996 email]>
Sent: Tuesday, 10 June 2025 11:21 PM
To: foi <[10][NDIA request email]>
Subject: Re: FOI 24/25-1662 – Your request for information –
Acknowledgement [SEC=OFFICIAL]
[You don't often get email from
[11][FOI #12996 email]. Learn why this is
important at [12]https://aka.ms/LearnAboutSenderIdentific... ]
Dear FOI,
I really don't want to have to get the OAIC involved in another one of my
requests if avoidable... Can you please provide an update on when this
request will be completed?
You've got the location and the file names for each of the documents, and
I believe point 3, 4, and 5 have already been released as part of other
requests now. This should be a very easy one for you to clear off your
case list!
Kind regards,
Emily Lacey
-----Original Message-----
Dear Emily Lacey
Freedom of Information Request: Acknowledgement
Thank you for your request of 2 April 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…A list of Administrative Review Branch "Case Management Guide” document
titles/details were released under FOI 24/25-0142. I am requesting a copy
of the following documents from that list:
1. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Restrictive Practices
File name: NDIA-ARB-GDE-013-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
2. (Please provide the document in full) –
Document title: AAT Case Management Guide: Restrictive Practices
File name: NDIA-AAT CM-GDE-013-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
3. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Critical Incidents
File name: NDIA-ARB-GDE-034-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
4. (Please provide the document in full, including any tracked changes or
comments on the draft. If this draft copy of the document has been
finalised, please provided that finalised version) –
Document title: Case Management Guide: Behaviour Supports
File name: NDIA-ARB-GDE-012-DRAFT
Date Created: September 2024
Date Published:
Status: DRAFT
5. (Please provide the document in full) –
Document title: AAT Case Management Guide: Behaviour Supports
File name: NDIA-AAT CM-GDE-012-OBSOLETE
Date Created: January 2023
Date Published: January 2023
Date Archived: 17 September 2024
Status: OBSOLETE
- Please ensure that you provide the most recent version of each file in
my request.
- If there are any external links within the files, please don't
deactivate them as part of your processing of the documents for release.
- I agree for the surnames and contact details of any staff to be
redacted…”
Processing Timeframes
I acknowledge we have failed to meet the 30-day statutory deadline for
providing you with a decision on this request for access to the Agency’s
documents. That deadline expired on 3 May 2025.
We currently have a very large volume of FOI requests on hand and are
working to address each one in a logical and timely manner.
Next steps
I have completed some preliminary work on your request; however, your
matter will be allocated to an authorised FOI decision-maker for any
further action. The decision-maker may need to contact you to discuss a
range of matters, including refining the scope of your request.
We shall contact you using the email address you have provided, please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need assistance, please
contact us at [1][NDIA request email].
Regards
Action Officer
Freedom of Information Team
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[13][FOI #12996 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
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