Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Emily Lacey, 

Freedom of Information Request: Acknowledgement 

Thank you for your request of 08 March 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your request 

You have requested access to: 

“The most recent version of the "Access and ER Decision Tree Practice
Guide", also titled "Access and Eligibility Reassessment Practice Guide".
Version 1 (V1.0 2022-10-31) of this document was previously released under
FOI 22/23-1046 as DOCUMENT 2” 

Processing timeframes 

A 30-day statutory period for processing your request commenced from 09
March 2024, in accordance with section 15(2A)(c) of the FOI Act. You
should, therefore, expect a decision from us by 07 April 2024. 

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens. 

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.  

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.  

If you have any concerns about the publication of information you have
requested, please contact us. 

Further help 

Please contact us at [1][NDIA request email] if you have any questions or need
help. 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. 

Kind regards 

Jordyn

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [2][NDIA request email]    

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

show quoted sections

Dear Emily Lacey,

Thank you for your email.

I can confirm that searches are being made in relation to the document you
have requested.

If the statutory timeframe of 30 days is not achievable once the search
results have been reviewed, please be assured that I will reach out to
contact you for either an extension of time or next steps.

I hope you had a great long weekend,

Kind regards,

Jordyn

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [1][NDIA request email]    

[2]NDIA logo 

[3]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[4]Aboriginal and Torres Strait Islander flags graphic 

show quoted sections

Dear Emily Lacey,

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request. If you require this/these in a different format, please let us
know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Jordyn

Senior FOI Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

From: foi <[NDIA request email]>
Sent: Tuesday, April 2, 2024 10:58 AM
To: '[FOI #11212 email]'
<[FOI #11212 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 23/24-0982 – Your request for information – Communication
[SEC=OFFICIAL]

Dear Emily Lacey,

Thank you for your email.

I can confirm that searches are being made in relation to the document you
have requested.

If the statutory timeframe of 30 days is not achievable once the search
results have been reviewed, please be assured that I will reach out to
contact you for either an extension of time or next steps.

I hope you had a great long weekend,

Kind regards,

Jordyn

Senior FOI Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [6][NDIA request email]

[7]NDIA logo

[8]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[9]Aboriginal and Torres Strait Islander flags graphic

show quoted sections