Applications for early access to super on “compassionate grounds”, with a reason ‘medical treatment and medical transport'

The request was refused by Australian Taxation Office.

Dear Australian Taxation Office,

This request is made under the Freedom of Information Act 1982, for the period 01 March 2019 up to and including 29 October 2020.

For the above-mentioned period, please provide documents showing the following information for all applications submitted and processed by the ATO for early access to super on “compassionate grounds”, with a reason ‘medical treatment and medical transport for you or your dependant’:

1. The total number of applications received by the ATO showing a breakdown for each of the different types of ‘medical treatment’ and the time (in days) it took the ATO to finalise each of these applications, the status of each of these applications at 29 October 2020 eg ‘Approved’ etc.

2. The total number of applications received and then declined/rejected by the ATO because the Medical Provider’s Treatment Plan and Quote were not submitted with the application on separate provider letterheads eg they were provided on a single provider letterhead and not two or more provider letterheads.

3. The total number of applications withdrawn by the applicant/customer showing the customers reasons for each of these withdrawals (if available).

Please note this is not a request for applicants/customers applications to the ATO.

In addition, please send the public/external link to all ATO’s policies, guidelines and procedure manuals the ATO uses to make decisions on these types of applications.

Thank you.

Yours sincerely
Gayle

FOI, Australian Taxation Office

1 Attachment

 

Dear FOI Applicant,

 

 

 

Please see attachment.

 

 

 

Yours faithfully,

 

 

 

FOI Team

 

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FOI, Australian Taxation Office

1 Attachment

Dear FOI Applicant,
 
Please see attachment.
 
 
 
Yours faithfully,
 
FOI Team
 
 

show quoted sections

Dear FOI,

When following the instructions in your response dated 30-11-2020 (shown below), and entering the search criteria (1-NJASARX), no results are returned, ie I still do not have the information I requested under the FOI Act.

"Dear Applicant,

A decision regarding your FOI request is located at http://foi.iorder.com.au/
[http://foi.iorder.com.au/].
Please enter 1-NJASARX in the search field to identify the document.

Regards,
FOI Team"

Regards
Gayle

FOI, Australian Taxation Office

Dear Applicant,

Thank you for bringing this to our attention. Your decision was available on the disclosure log, however it was appearing under a different reference number. This error has now been corrected and your decision should be available by searching the reference number provided to you.

Regards,

FOI Team

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Dear Australian Taxation Office,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Australian Taxation Office's handling of my FOI request 'Applications for early access to super on “compassionate grounds”, with a reason ‘medical treatment and medical transport''.

On 30 November 2020, the ATO declined this FOI request under section 24A of the FOI Act. I find it hard to believe the ATO does not hold any documents containing the information I have requested, hence my request for an internal review.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/a...

Yours faithfully,

Gayle

FOI, Australian Taxation Office

1 Attachment

Dear FOI Applicant,

 

 

 

Please see attachment.

 

 

 

Yours faithfully,

 

 

 

FOI Team

 

 

 

 

show quoted sections

FOI, Australian Taxation Office

1 Attachment

Dear FOI Applicant,
 
Please see attachment.
 
 
 
Yours faithfully,
 
FOI Team
 
 
 

show quoted sections