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Applications for early access to super on “compassionate grounds”, with a reason ‘medical treatment and medical transport'

Gayle made this Freedom of Information request to Australian Taxation Office

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From: Gayle

Delivered

Dear Australian Taxation Office,

This request is made under the Freedom of Information Act 1982, for the period 01 March 2019 up to and including 29 October 2020.

For the above-mentioned period, please provide documents showing the following information for all applications submitted and processed by the ATO for early access to super on “compassionate grounds”, with a reason ‘medical treatment and medical transport for you or your dependant’:

1. The total number of applications received by the ATO showing a breakdown for each of the different types of ‘medical treatment’ and the time (in days) it took the ATO to finalise each of these applications, the status of each of these applications at 29 October 2020 eg ‘Approved’ etc.

2. The total number of applications received and then declined/rejected by the ATO because the Medical Provider’s Treatment Plan and Quote were not submitted with the application on separate provider letterheads eg they were provided on a single provider letterhead and not two or more provider letterheads.

3. The total number of applications withdrawn by the applicant/customer showing the customers reasons for each of these withdrawals (if available).

Please note this is not a request for applicants/customers applications to the ATO.

In addition, please send the public/external link to all ATO’s policies, guidelines and procedure manuals the ATO uses to make decisions on these types of applications.

Thank you.

Yours sincerely
Gayle

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From: FOI
Australian Taxation Office


Attachment Ack.pdf
29K Download View as HTML


 

Dear FOI Applicant,

 

 

 

Please see attachment.

 

 

 

Yours faithfully,

 

 

 

FOI Team

 

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From: FOI
Australian Taxation Office


Attachment Decision.pdf
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Dear FOI Applicant,
 
Please see attachment.
 
 
 
Yours faithfully,
 
FOI Team
 
 

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From: Gayle

Dear FOI,

When following the instructions in your response dated 30-11-2020 (shown below), and entering the search criteria (1-NJASARX), no results are returned, ie I still do not have the information I requested under the FOI Act.

"Dear Applicant,

A decision regarding your FOI request is located at http://foi.iorder.com.au/
[http://foi.iorder.com.au/].
Please enter 1-NJASARX in the search field to identify the document.

Regards,
FOI Team"

Regards
Gayle

Link to this

From: FOI
Australian Taxation Office

Dear Applicant,

Thank you for bringing this to our attention. Your decision was available on the disclosure log, however it was appearing under a different reference number. This error has now been corrected and your decision should be available by searching the reference number provided to you.

Regards,

FOI Team

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