Archive of NDIS webpage 'Frequently asked questions about legislation' (1 May 2025)
Dan Collins made this Freedom of Information request to National Disability Insurance Agency
Dear National Disability Insurance Agency,
As per the Freedom of Information Act I am requesting access to the below documents:
The official NDIS webpage titled 'Frequently asked questions about legislation' (available at https://www.ndis.gov.au/changes-ndis-leg...) has been updated several times since its creation and publication to add, change, and remove content.
- I am requesting a copy of each version of this FAQ webpage that was published between 1 May 2025 and 15 April 2025
This request is in addition to the requests FOI 24/25-0959, FOI 24/25-1331 and the 14 April 2025 request you haven't acknowledged yet that were made for earlier archives of this page.
With appreciation,
Dan Collins
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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Dear Dan Collins,
Freedom of Information Request: Acknowledgement
Thank you for your request of 01 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…As per the Freedom of Information Act I am requesting access to the
below documents:
The official NDIS webpage titled 'Frequently asked questions about
legislation' (available at
[1]https://aus01.safelinks.protection.outlo...)
has been updated several times since its creation and publication to add,
change, and remove content.
- I am requesting a copy of each version of this FAQ webpage that was
published between 1 May 2025 and 15 April 2025…”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 02 May 2025. This 30-day
period expires on 31 May 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [2][NDIA request email].
Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [3][NDIA request email]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
[6]A white sign with green text Description automatically generated
-----Original Message-----
From: Dan Collins <[FOI #13103 email]>
Sent: Thursday, 1 May 2025 12:13 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Archive of NDIS webpage
'Frequently asked questions about legislation' (1 May 2025)
[You don't often get email from
[7][FOI #13103 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
As per the Freedom of Information Act I am requesting access to the below
documents:
The official NDIS webpage titled 'Frequently asked questions about
legislation' (available at
[9]https://aus01.safelinks.protection.outlo...)
has been updated several times since its creation and publication to add,
change, and remove content.
- I am requesting a copy of each version of this FAQ webpage that was
published between 1 May 2025 and 15 April 2025
This request is in addition to the requests FOI 24/25-0959, FOI 24/25-1331
and the 14 April 2025 request you haven't acknowledged yet that were made
for earlier archives of this page.
With appreciation,
Dan Collins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[10][FOI #13103 email]
Is [11][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[12]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[13]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
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References
Visible links
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2. mailto:[NDIA request email]
3. mailto:[NDIA request email]
7. mailto:[FOI #13103 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. https://www.ndis.gov.au/changes-ndis-leg...
10. mailto:[FOI #13103 email]
11. mailto:[NDIA request email]
12. https://www.righttoknow.org.au/change_re...
13. https://www.righttoknow.org.au/help/offi...
Dear Dan Collins
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request.
If you require these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
[5]A white sign with green text Description automatically generated
From: foi <[NDIA request email]>
Sent: Monday, 5 May 2025 9:00 AM
To: 'Dan Collins' <[FOI #13103 email]>
Cc: foi <[NDIA request email]>
Subject: FOI 24/25-1879 - Your request for access to documents -
Acknowledgement [SEC=OFFICIAL]
Dear Dan Collins,
Freedom of Information Request: Acknowledgement
Thank you for your request of 01 May 2025, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…As per the Freedom of Information Act I am requesting access to the
below documents:
The official NDIS webpage titled 'Frequently asked questions about
legislation' (available at
[6]https://aus01.safelinks.protection.outlo...)
has been updated several times since its creation and publication to add,
change, and remove content.
- I am requesting a copy of each version of this FAQ webpage that was
published between 1 May 2025 and 15 April 2025…”
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 02 May 2025. This 30-day
period expires on 31 May 2025.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [7][NDIA request email].
Regards
Megan
Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E [8][NDIA request email]
[9]NDIA logo
[10]LGBTIQA+ rainbow graphic
[11]A white sign with green text Description automatically generated
-----Original Message-----
From: Dan Collins <[12][FOI #13103 email]>
Sent: Thursday, 1 May 2025 12:13 AM
To: foi <[13][NDIA request email]>
Subject: Freedom of Information request - Archive of NDIS webpage
'Frequently asked questions about legislation' (1 May 2025)
[You don't often get email from
[14][FOI #13103 email]. Learn why this is
important at [15]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
As per the Freedom of Information Act I am requesting access to the below
documents:
The official NDIS webpage titled 'Frequently asked questions about
legislation' (available at
[16]https://aus01.safelinks.protection.outlo...)
has been updated several times since its creation and publication to add,
change, and remove content.
- I am requesting a copy of each version of this FAQ webpage that was
published between 1 May 2025 and 15 April 2025
This request is in addition to the requests FOI 24/25-0959, FOI 24/25-1331
and the 14 April 2025 request you haven't acknowledged yet that were made
for earlier archives of this page.
With appreciation,
Dan Collins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[17][FOI #13103 email]
Is [18][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[19]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[20]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
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may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
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this information is prohibited and may result in severe penalties. If you
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19. https://www.righttoknow.org.au/change_re...
20. https://www.righttoknow.org.au/help/offi...
Dear National Disability Insurance Agency,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of National Disability Insurance Agency's handling of my FOI request 'Archive of NDIS webpage 'Frequently asked questions about legislation' (1 May 2025)'.
- I requested a copy of each version of the FAQ webpage that was published between 1 May 2025 and 15 April 2025.
- You've stated that the FAQ webpage only had 2 versions published during that period, the first on 24 April 2025 and the second on 30 April 2025.
- There should be at least 3 versions published during that period.
- I have a screenshot of the "What are flexible and stated supports? (new)" question from the FAQ webpage that displays a different answer than what is shown in the 24 April 2025 version (document 1). I believe the screenshot was made on 28 April 2025 although the change may have occurred prior.
- The 30 April 2025 version (document 2) then shows the question was removed entirely.
Please conduct an internal review of this decision and locate all the versions of the FAQ webpage that were published between the aforementioned dates.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/a...
With appreciation,
Dan Collins
Dear National Disability Insurance Agency,
Please acknowledge my request for internal review sent 15 May 2025.
With appreciation,
Dan Collins
Dear Dan Collins,
Thank you for your email of 15 May 2025 requesting an Internal Review.
Unfortunately, as the original decision was a deemed refusal decision,
Internal Review is not available as outlined by section 54E(b) of the FOI
Act.
You have the option to lodge a review or complaint with the Office of the
Australian Information Commissioner. You also have the option to lodge a
complaint with the Commonwealth Ombudsman.
Please find attached more detail on your review rights and how you can
apply for review or lodge a complaint.
Kind regards,
Karla
Karla
Assistant Director, Information Access
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
Email: [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia
and their continuing connection to land, sea and community. We pay our
respects to
them and their cultures and to Elders past, present and emerging.
-----Original Message-----
From: Dan Collins <[4][FOI #13103 email]>
Sent: Wednesday, 28 May 2025 3:24 AM
To: foi <[5][NDIA request email]>
Subject: Internal review of Freedom of Information request - Archive of
NDIS webpage 'Frequently asked questions about legislation' (1 May 2025)
Dear National Disability Insurance Agency,
Please acknowledge my request for internal review sent 15 May 2025.
With appreciation,
Dan Collins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #13103 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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References
Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
4. mailto:[FOI #13103 email]
5. mailto:[NDIA request email]
6. mailto:[FOI #13103 email]
7. https://www.righttoknow.org.au/help/offi...
Dear Karla
The decision for this request was not a deemed decision.
The original request was made on 1 May 2025 and a decision was made on 14 May 2025, within the 30-day statutory decision period.
The decision is eligible for internal review. Please proceed.
With appreciation,
Dan Collins
Dear Dan,
My apologies. I mistakenly believed your Internal Review request was for
FOI 24/25-0959.
I have reviewed and can see that your request is for FOI 24/25-1879 which
is not a deemed refusal.
I have allocated this Internal Review to a decision maker who will begin
processing.
Kind regards,
Karla
Karla
Assistant Director, Information Access
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
Email: [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia
and their continuing connection to land, sea and community. We pay our
respects to
them and their cultures and to Elders past, present and emerging.
-----Original Message-----
From: Dan Collins <[4][FOI #13103 email]>
Sent: Wednesday, 28 May 2025 1:19 PM
To: foi <[5][NDIA request email]>
Subject: Re: Internal review of Freedom of Information request - Archive
of NDIS webpage 'Frequently asked questions about legislation' (1 May
2025) [SEC=OFFICIAL]
Dear Karla
The decision for this request was not a deemed decision.
The original request was made on 1 May 2025 and a decision was made on 14
May 2025, within the 30-day statutory decision period.
The decision is eligible for internal review. Please proceed.
With appreciation,
Dan Collins
-----Original Message-----
Dear Dan Collins,
Thank you for your email of 15 May 2025 requesting an Internal Review.
Unfortunately, as the original decision was a deemed refusal decision,
Internal Review is not available as outlined by section 54E(b) of the FOI
Act.
You have the option to lodge a review or complaint with the Office of the
Australian Information Commissioner. You also have the option to lodge a
complaint with the Commonwealth Ombudsman.
Please find attached more detail on your review rights and how you can
apply for review or lodge a complaint.
Kind regards,
Karla
Karla
Assistant Director, Information Access
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
Email: [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia
and their continuing connection to land, sea and community. We pay our
respects to
them and their cultures and to Elders past, present and emerging.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #13103 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[7]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
4. mailto:[FOI #13103 email]
5. mailto:[NDIA request email]
6. mailto:[FOI #13103 email]
7. https://www.righttoknow.org.au/help/offi...
Dear Dan Collins,
Thank you for your request for an internal review of FOI 24/25-1879.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us
know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Liz (EFH599)
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Dan Collins <[FOI #13103 email]>
Sent: Thursday, 15 May 2025 4:06 AM
To: foi <[NDIA request email]>
Subject: Internal review of Freedom of Information request - Archive of
NDIS webpage 'Frequently asked questions about legislation' (1 May 2025)
Dear National Disability Insurance Agency,
Please pass this on to the person who conducts Freedom of Information
reviews.
I am writing to request an internal review of National Disability
Insurance Agency's handling of my FOI request 'Archive of NDIS webpage
'Frequently asked questions about legislation' (1 May 2025)'.
- I requested a copy of each version of the FAQ webpage that was published
between 1 May 2025 and 15 April 2025.
- You've stated that the FAQ webpage only had 2 versions published during
that period, the first on 24 April 2025 and the second on 30 April 2025.
- There should be at least 3 versions published during that period.
- I have a screenshot of the "What are flexible and stated supports?
(new)" question from the FAQ webpage that displays a different answer than
what is shown in the 24 April 2025 version (document 1). I believe the
screenshot was made on 28 April 2025 although the change may have occurred
prior.
- The 30 April 2025 version (document 2) then shows the question was
removed entirely.
Please conduct an internal review of this decision and locate all the
versions of the FAQ webpage that were published between the aforementioned
dates.
A full history of my FOI request and all correspondence is available on
the Internet at this address:
[6]https://aus01.safelinks.protection.outlo...
With appreciation,
Dan Collins
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #13103 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. https://www.righttoknow.org.au/request/a...
7. mailto:[FOI #13103 email]
8. https://www.righttoknow.org.au/help/offi...
Renee left an annotation ()
If it helps Dan I have been keeping track of this and consistently been keep an archive of every time they've updated that specific NDIS Q & A page , happy to provide this to you if it helps. They've been updating it literally almost every few days for months.... PS love your work.
Dan Collins left an annotation ()
Hi Renee – Thank you. I've been requesting a copy of every version they've published since it was first created but that obviously relies on them not leaving anything out (accidentally or purposefully) which is what went wrong here.
I'd be interested in seeing what you've saved, or if you go through what the NDIA have sent me and you see something missing please let me know.
You can find them all here:
6 September 2024 (first publication) to 14 December 2024
https://www.righttoknow.org.au/request/a...
15 December 2024 to 14 February 2025
https://www.righttoknow.org.au/request/a...
15 February 2025 to 14 April 2025
https://www.righttoknow.org.au/request/a...
15 April 2025 to 1 May 2025
https://www.righttoknow.org.au/request/a...
Internal review revealing 24 March 2025 version not previously included
https://www.righttoknow.org.au/request/a...
And I'm going to put in my next request at the end of this month to get all of the May and June pages.
Renee left an annotation ()
Sure I'll dig em up. P.s. I have MUCH more copies than that, I saved them as pdf files though. I could put them in a folder on my google drive and give you a link or email them to you how ever you'd prefer. I'm not to savvy navigating this website unsure if I can send them on here.
Renee left an annotation ()
OK so I have 43 copies (pdf) from June 2024 - now...
from both the ndis "improvements" website & the standard ndis website... the legislation frequently asked questions AND the standard frequently asked questions. each time it was updated (I think)
Dan Collins left an annotation ()
If the 43 includes the two different FAQs and covers May/June which I don't have yet, it might even out to be correct. They’ve given me 29 versions of the "Frequently asked questions about legislation" page, covering from 6 September 2024 to 1 May 2025 (in the 4 requests + 1 internal review).
But I'd definitely still be keen to see yours so I can match them up and find out. The Right to Know website allows me to send you an email via your profile, so I'll do that now. Cheers.
Dan Collins left an annotation ()
I'm not 100% convinced we have been given all of the requested information but I have no way to prove it (yet).
I made this request because the NDIA updated the FAQ with contradictory information about what is/isn't a stated or flexible support. Without acknowledging their mistake, they have simply pretended it didn't happen and removed the question entirely from their webpage.
It was suggested (in a Linkedin post showing screenshots of the two versions: https://www.linkedin.com/posts/sarah-col...) that the question was first added on 24 April 2025, changed again shortly after to state something different, before the entire webpage was taken down for 24 hours on 29 April 2025, and then put back up on 30 April 2025 with the question removed.
The NDIA have stated here in their internal review decision that only one version of the question was published on the webpage in April (visible publicly from 24 April 2025 until it was removed on 29 April 2025, approx. total 5 days). But that an earlier (different) version was published in March (visible publicly from 24 March 2024 until it was removed on 28 March 2025, approx. total 4 days). These two versions do align with what was shown in the screenshots, although the date and order differs.
Regardless of the exact timing, the fact the NDIA are publishing critical information on how to interpret the NDIS legislation/rules, removing it, publishing a different version, and removing it again, all without any acknowledgement or notification, is EXTREMELY TROUBLING.
Participants rely on the information published by the NDIA to inform them how they are LEGALLY permitted to spend their funding. If the NDIA decide a Participant has misspent their funding (by, for example, using their funding flexibly to purchase a support when the NDIA think it was actually stated funding), then the Participant is stripped of their ability to self-manage their NDIS plan and a DEBT can be raised, forcing them to pay back the funds.
This happens frequently and it destroys lives.
Anyone who has read the FAQ webpage between 24-28 March 2025 or between 24-29 April 2025, and trusted the NDIA's word on how to should interpret the law, is now at increased risk of making a mistake due to the NDIA's actions.
The NDIA haven't clarified which answer (if any) is correct and lawful. And if a Participant is reprimanded, and returns to the FAQ page to look for the advice they were instructed to follow when they used their funds... there is currently NO proof that the advice ever even existed.
The NDIA's deplorable actions should invalidate every misspending claim the agency has raised between 24 March 2025 and whenever they finally get around to clarifying how stated/flexible funding should be interpreted.
Whilst the internal review decision for this request (FOI 24/25-1879) concluded that the original decision was technically correct, their inclusion of the 24 March 2025 webpage does prove that they missed providing this document in my earlier request that was supposed to cover mid February to mid April (FOI 24/25-1758). I'd hope the document's omission was accidental...
I've written a timeline of the FAQ webpage versions relevant to this issue below– including whether or not the stated/flexible supports question was included, and what FOI decision the document can be found in. I have also included the NDIA's two answers to the question "What are flexible and stated supports?":
* 19 March 2025 - question not included (FOI 24/25-1758)
* 24 March 2025 - question included (IR 24/25-029 of FOI 24/25-1879), reads:
What are flexible and stated supports? (new)
In your plan we describe NDIS support categories as flexible or stated, based on NDIS laws.
You must spend your funding in line with your plan.
Flexible supports are described generally.
- Only core supports can be used flexibly but must be part of the same fund management type (external).
Stated supports are specifically described in your plan.
- This means you must use your funding to buy NDIS supports exactly how they’re described in your plan.
- If you’re unsure about your stated supports, ask your my NDIS contact, support coordinator or recovery coach.
To learn more about what supports are stated and flexible, go to Factsheet: Support Categories and Our Guideline - Your plan.
* 28 March 2025 - question not included (FOI 24/25-1758)
* 28 March 2025 - question not included (FOI 24/25-1758)
* 01 April 2025 - question not included (FOI 24/25-1758)
* 24 April 2025 - question included (FOI 24/25-1879), reads:
What are flexible and stated supports? (new)
In your plan we describe NDIS support categories as flexible or stated, based on NDIS laws.
You must spend your funding in line with your plan.
Flexible support categories:
- Funding for NDIS supports included in the Core support category of the participant’s plan can be used flexibly when they are part of the same fund management type (external).
Stated support categories:
- Stated supports have flexibility within the same support category. For example, Improved Daily Living Skills. You can’t use them flexibly with other types of support categories in your plan.
- Your plan may include information that describes what the support category budget is for. This is to help you understand the purpose and intention of what has been funded in your plan. You still have the flexibility to use your funds for any support as long as its within that same support category.If you’re unsure about your stated supports, ask your my NDIS contact, support coordinator or recovery coach.
To learn more about what supports are stated and flexible, go to Factsheet: Support Categories and Our Guideline - Your plan.
* 29 April 2025 - question not included (IR 24/25-029 of FOI 24/25-1879)
* 30 April 2025 - question not included (FOI 24/25-1879)
Original decision FOI 24/25-1879: https://www.righttoknow.org.au/request/a...
Internal review decision of FOI 24/25-1879, IR 24/25-029: https://www.righttoknow.org.au/request/a...
Earlier request FOI 24/25-1758: https://www.righttoknow.org.au/request/a...
Current NDIS Legislation FAQ webpage: https://www.ndis.gov.au/changes-ndis-leg...