Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/participants/usi...
4. https://www.ndis.gov.au/providers/workin...
5. https://www.ndis.gov.au/about-us/policie...
6. https://www.ndis.gov.au/about-us/policie...
7. https://data.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://nccchat.ndis.gov.au/i3root/
11. mailto:[NDIA request email]

Dear Lisa Robinson

Freedom of Information Request: Acknowledgement

Thank you for your request of 13 October 2023, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Processing timeframes

A 30-day statutory period for processing your request commenced from 13
October 2024, in accordance with section 15(2A)(c) of the FOI Act.
Therefore, a decision should have been provided by 10 November 2023.

I apologise for the delay. To respond to your request, we have needed to
consult with different line areas of the agency. We therefore require
additional time for your request, but endeavour to provide a response
soon.

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.

If you have any concerns about the publication of information you have
requested, please contact us.

Further help

Please contact us at [1][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
yu would prefer us to use an alternative means of contact.

Emma

Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI.

General Counsel Division

National Disability Insurance Agency 

E [2][NDIA request email] 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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Dear Lisa Robinson

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Kylie 

Senior Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI.

General Counsel Division 

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

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