Dear Commonwealth Ombudsman,

I request access under the Freedom of Information Act 1982 (Cth) to a document containing aggregated statistics on complaints received by the Office of the Commonwealth Ombudsman, broken down by the following fields (where recorded and to the extent each is captured in a structured or extractable form):
* Calendar year received
* Complaint jurisdiction or function (for example, Commonwealth Ombudsman, Immigration Ombudsman, Defence Force Ombudsman, or other statutory Ombudsman roles)
* Stage or progression reached by the complaint (for example, intake or assessment, early resolution, investigation, or other defined complaint-handling stages)
* Finalised or open status
* Complaint outcome category (for example, resolved, withdrawn, declined, referred back to the agency, investigation completed, or other outcome categories used by the Office)
* Count (number of complaints)

I do not seek access to individual complaint files, nor any information that would identify individual complainants, respondents, or agencies involved in specific matters.

If no such document currently exists, I request that a document be created by extracting this information from the Ombudsman’s relevant databases or complaint management systems, pursuant to section 17 of the FOI Act.

Scope: 1 January 2020 to 31 December 2025.

For clarity, “calendar year” means the period from 1 January to 31 December. For example, a complaint received on 15 March 2023 should be recorded under calendar year 2023. I request that any document produced clearly state the date logic used.

Yours faithfully,

Ada