Complaint handling statistics by stage and outcome
Dear Australian Human Rights Commission,
I request access under the Freedom of Information Act 1982 (Cth) to a document containing aggregated statistics on complaints received by the Australian Human Rights Commission, broken down by the following fields (where recorded and to the extent each is captured in a structured or extractable form):
* Calendar year received
* Complaint ground or protected attribute (for example, disability, sex, race, age, or other grounds under the legislation administered by the Commission)
* Stage or progression reached by the complaint (for example, intake or assessment, accepted for conciliation, conciliation conference held, terminated, or other defined complaint-handling stages used by the Commission)
* Finalised or open status
* Complaint outcome category (for example, resolved by conciliation, withdrawn, declined at intake, or other outcome categories used by the Commission)
* Count (number of complaints)
I do not seek access to individual complaint files, nor any information that would identify individual complainants, respondents, or parties involved in specific matters.
If no such document currently exists, I request that a document be created by extracting this information from the Commission's relevant databases or complaint management systems, pursuant to section 17 of the FOI Act.
Scope: 1 January 2020 to 31 December 2025.
For clarity, I am seeking data structured around the calendar year in which complaints were received, not the calendar year in which they were finalised. "Calendar year" means the period from 1 January to 31 December. I request that any document produced clearly state the date logic used.
Yours faithfully,
Ada