Complaints and complements for 2024 and 2025

Currently waiting for a response from Department of Veterans' Affairs, they should respond promptly and normally no later than (details).

Dear Department of Veterans' Affairs,

BACKGROUND:

Several years ago, DVA ceased reporting the total number of complements and complaints in their Annual Report.

INFORMATION I AM SEEKING:

For each of the last two years, (2024 and 2025), I am seeking a monthly breakdown of each for the nominated period above.

Yours faithfully,

ALAN ASHMORE

INFORMATION.ACCESS, Department of Veterans' Affairs

8 Attachments

Dear Mr Ashmore,

I am writing to you in regards to your Freedom of Information (FOI)
request.

 

You have requested access to the following documents:

 

‘…For each of the last two years, (2024 and 2025), I am seeking a monthly
breakdown of each for the nominated period above…’

The Department of Veterans’ Affairs (DVA) aims to finalise Freedom of
Information (FOI) requests within 30 days and will provide a response
sooner where possible. Due to the high volume of requests currently being
handled by the Information Access Unit, your request may take longer than
expected to process.

 

We therefore request an additional 30 days to complete your request, which
would extend the decision date to Monday 16 March 2026. If we are able to
finalise your request sooner, we will do so.

 

If you agree to this extension, please reply to this email with ‘I agree’
by close of business Friday 13 February 2026.

 

If a decision is issued by the due date, you will have the option to seek
an internal review. Regardless of when the decision is made, all other
review rights under the FOI Act will continue to apply.

Kind regards,

 

Eric (He/Him) | Information Officer

Position Number 62391194

Information Access Unit

Ministerial, International & Stakeholder Relations Branch

Ministerial, Communication & Engagement Division

Department of Veterans’ Affairs

Tel 1800 VETERAN (1800 838 372)

[1][email address]

[2]www.dva.gov.au 

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References

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6. https://www.youtube.com/DVATVAus

Dear INFORMATION.ACCESS,

I write in response to your request of 6 February 2026 for an extension of time of up to 30 days.

Even though I suspect the requested information would be easily attainable, as an act of goodwill I agree to your request and look forward to receiving the requested information by no later than 16 March 2026.

Warm Regards,

Alan ASHMORE