Dear National Disability Insurance Agency,

I making a request under the Freedom of Information Act for the following information

1. Any documents the Agency has that defines “family” for the purposes of operational guideline 11.1 “Does the NDIA fund family members to provide supports?”

2. The guidelines for determining whether a person defined as a family member can be engaged to provide ndis funded services.

Yours faithfully,

AS

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.    

   

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.   

 

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.  

 

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required. 

 

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to Information
webpage to find out more about accessing information through: 

* The [3]myplace portal for participants 
* The [4]myplace portal for providers 
* The [5]Participant Information Access (PIA) scheme 
* The [6]Information Publication Scheme (IPS) 

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:  

* be in writing  
* state that the request is an application for the purposes of the FOI
Act  
* provide enough information to allow us to identify the documents you
are requesting  
* provide an address for reply, either electronic or hard copy.    

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]   

References

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7. https://aus01.safelinks.protection.outlo...
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://aus01.safelinks.protection.outlo...
11. mailto:[NDIA request email]

foi, National Disability Insurance Agency

3 Attachments

Dear AS

 

Freedom of Information Request: Acknowledgement

Thank you for your request of 10 December 2022, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

The NDIA has other ways to access more quickly the documents and
information that we hold. Please visit our [1]Access to Information
webpage to find out more about accessing information through:

·         The [2]myplace portal for participants

·         The [3]myplace portal for providers

·         The [4]Participant Information Access (PIA) scheme

·         The [5]Information Publication Scheme (IPS)

 

You can also request data and statistics outside of the FOI Act. Please
visit our [6]Data and insights webpage for further information.

In addition, our guidelines are published on our webpages: [7]Our
Guidelines: How we make decisions and [8]Operational Guidelines.

If you decide to access your documents from the above sources please
respond to this email by copying the below and we will withdraw your FOI
request.

Hello FOI Team,

Thank you for your email. I confirm that I withdraw the FOI request.

Many thanks

Processing timeframes

If we don’t hear from you that you are seeking documents through the ways
mentioned above, we will take it that you wish to maintain your Freedom of
Information request. Please be advised that due to a large increase in FOI
requests over recent months, we are currently experiencing delays in
processing matters. As a result, we are unlikely to process your matter
within the legislative deadlines. We are now seeking your agreement to
extend the processing time by an additional 30 days under section 15AA of
the FOI Act. If you agree to this extension, you can expect to receive a
decision from us on or before 8 February 2023.

 

If you do not agree to the proposed extension of time, or you do not
provide a response to our request, we may need to seek an extension of
time with the Information Commissioner under section 15AB of the FOI Act.
Therefore, we ask that you please provide a response by 20 December 2022.

 

A 30-day statutory period for processing your request commenced from 11
December 2022, in accordance with section 15(2A)(c) of the FOI Act.
Therefore, the legislated deadline is 9 January 2023.

 

Processing periods may be extended if we need to consult with third
parties or for other reasons. We will advise you if this happens.

 

Further help

Please contact us at [9][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [10][NDIA request email]

 

[11]Title: NDIS delivered by the National Disability Insurance Agency

[12]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[13]Aboriginal and Torres Strait Islander flags graphic

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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References

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6. https://aus01.safelinks.protection.outlo...
7. https://ourguidelines.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/operati...
9. mailto:[NDIA request email]
10. mailto:[NDIA request email]
12. https://aus01.safelinks.protection.outlo...

hide quoted sections

Dear NDIS FOI team,

I wish to continue with the FOI request. I agree to the extension of time to respond to my FOI request.

Yours sincerely,

AS

Dear foi,

I am still awaiting a response to my request for a documents defining ‘family’ for the purposes of hiring supports.

If you could attend to this matter promptly it would be appreciated.

Yours sincerely,

AS

foi, National Disability Insurance Agency

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

     

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

   

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

   

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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2. https://aus01.safelinks.protection.outlo...
3. https://aus01.safelinks.protection.outlo...
4. https://aus01.safelinks.protection.outlo...
5. https://aus01.safelinks.protection.outlo...
6. https://aus01.safelinks.protection.outlo...
7. https://aus01.safelinks.protection.outlo...
8. https://aus01.safelinks.protection.outlo...
9. mailto:[email address]
10. https://aus01.safelinks.protection.outlo...
11. mailto:[NDIA request email]

hide quoted sections

foi, National Disability Insurance Agency

4 Attachments

Dear AS

Thank you for your request for information.

 

If you decided to access your documents from the other sources, or no
longer require the documents requested, please respond to this email by
copying the below and we will withdraw your FOI request.

 

Hello FOI Team,

Thank you for your email. I confirm that I withdraw the FOI request.

Many thanks

 

Please find attached correspondence in relation to your request.  If you
require these in a different format, please let us know.

 

Kind regards

 

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [1][NDIA request email]

 

[2]Title: NDIS delivered by the National Disability Insurance Agency

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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Dear National Disability Insurance Agency,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of National Disability Insurance Agency's handling of my FOI request 'Definition “Family”'.

This should not be a difficult request to respond to and an extension of time has already been granted and elapsed. I would still like this infirmation and to receive it in a timely manner.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/d...

Yours faithfully,

AS

Dear foi,

I received a deemed refusal on this FOI request in February. At the time it said “ We will continue to process your request, however we have no estimated time for completion”. Can you please advise when this is likely to be completed?

Yours sincerely,

AS

foi, National Disability Insurance Agency

2 Attachments

Dear AS

Thank you for your request for information.

Please find attached correspondence and documents in relation to your request. If you require these in a different format, please let us know.

Please contact us at [NDIA request email] if you have any questions or require help.

Thank you.

Kind regards

Ankit
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

-----Original Message-----
From: AS <[FOI #9683 email]>
Sent: Saturday, December 10, 2022 1:35 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Definition “Family”

[You don't often get email from [FOI #9683 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I making a request under the Freedom of Information Act for the following information

1. Any documents the Agency has that defines “family” for the purposes of operational guideline 11.1 “Does the NDIA fund family members to provide supports?”

2. The guidelines for determining whether a person defined as a family member can be engaged to provide ndis funded services.

Yours faithfully,

AS

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #9683 email]

Is [NDIA request email] the wrong address for Freedom of Information requests to National Disability Insurance Agency? If so, please contact us using this form:

https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:

https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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